We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Mak Gregor Management
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rent a townhouse from this property manager. We have contacted them several times regarding issues with mice and issues with plumbing (water is leaking down inside the ceiling walls in the kitchen, it is visibly bubbling up under the paint near the ceiling). The landlord has never come to look at the issues or sent anyone to correct them. This has gone on for several months now. A close relative wrote an honest Google review regarding the issue to which the landlord replied that they had contacted us regarding the mice and went as far as blaming me for having food on my counter; which never occurred and is far from true. He then went on to bash the person that raised me for not teaching me better habits. This is very slanderous, unprofessional and uncalled for. The entire building has had mice and roaches since we moved in. This has nothing to do with me and my family being unclean or untidy and I'm very upset that the landlord straight out lied about being in my home to take care of the maintenance issues. This is the first apartment I have ever rented and I'm shocked an adult business owner could be so unprofessional. I would like them to take care of the rodent issues and the plumbing issues. There are safety issues regarding the stairs going to the second floor that need addressed. I would also like him to remove his post degrading myself and my family, as it is slander. It is unethical and contains complete false statements made by him out of anger. I understand he isn't happy having these real issues with maintenance posted on the internet. My family would have never had a reason to post them if the landlord would have come to address the issues in the first place. We have given him months to correct them. He has not ever come to fix them. All I want is a safe place for my family to live and I pay my rent. I do my part as a tenant. I need him to step up and do his as a landlord. Neither myself or my family deserve to be publicly slandered for asking this company to do their job as a landlord.

    Business Response

    Date: 04/18/2023

    In January and February of 2023, we received two service requests from this unit/tenant. One regarding a broken medicine cabinet, which has been replaced. One regarding a back door issue, which was dispatched to a vendor to address. Going back to November of 2022 we did receive a service call regarding pest control, and this was also dispatched to our pest control vendor. If this problem persisted, residents should have made us aware it was ongoing. There is no service request regarding any water leak nor any other issues. We cannot dispatch for service requests not made by the resident. When a resident does not make a service request, we consider the matter solved. As to any online review I do not show anything from either of the residents on the lease nor indicating any address relating to this request. If a relative posted an online review anonymously, rather than contacting us about the issue, then any response is also anonymous thus cannot be considered slander. We answer calls that come into our office all day, every day, Monday through Friday and we have an extremely efficient system for requesting any type of service including a call center, on call, for emergencies. We pride ourselves on our communication and ease of access. When you call our office you can get a person on the phone in seconds, unlike many, if not all, other management companies. If a resident has an ongoing service issue, we need to be made aware of it. The resident can assume we know what they know but that solves nothing. I would ask this resident to please visit our web site and put in a service request, as they've done before and clearly know how to do, so we can dispatch this and solve this problem.

  • Initial Complaint

    Date:11/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New management is saying I have not paid my rent when I have paid months in advance and do not owe more until then, they also refuse to give me back my deposit or speak with me civilly.

    Business Response

    Date: 11/21/2022

    We took over management of Mr. ****s apartment starting mid-October.
    We provided our new management introduction packet to all residents on or about October 15th.
    We did not receive Mr. ****s rent for November. Mr. **** contacted us after he received a 3-day notice to vacate advising he had received rental assistance while with previous management and that that assistance had paid "up to" November. (His words exactly)
    I explained it sounded like he owed rent again starting November, he insisted he does not owe until December. I asked him, on at least 5 occasions, to provide proof that an organization had paid his rent "through" November. 
    Mr. **** has chosen to not provide that proof. To my knowledge he has not even tried calling the organization to request the proof.
    Previous management has turned over all records relating to any residents' that were pre-paid or past due. At no time has it been indicated to us that Mr. **** received rental assistance "through" November.
    If Mr. **** has the wherewithal to contact the BBB and file a complaint it seems he has the ability to contact the organization that supposedly paid his rent "through" November and provide that to us. Instead, he has chosen to spend his time calling, complaining, cussing and, for some inexplicable reason, insisting we have to give him his security deposit back, even before he has vacated or been evicted for non-payment.
    I speak civilly to those that speak civilly to me.

Mak Gregor Management is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.