Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please e-mail a copy of this complaint to [email protected] and [email protected]
  
  On 11/13/2020 Eco Renovations was paid $6978.70 to paint the exterior of our home. Payments were also made of $300(1/10/21) and $307(4/10/21) at the request of the company for additional paint and caulk. We were given a 10 year warranty. Within 12 months, the paint began peeling in many spots. The caulking also began to separate and peel in numerous areas.
  We called the company in the fall of 2022. The owner came to the house twice, bringing an associate with him on the second visit. Both agreed that the condition of the house was unacceptable and agreed to "make it right." We never heard back.
  We complained again in August of 2023. An associate named ***** came to the house about a week later, said the condition of the house was unacceptable and would be corrected. He took pictures to share with the owner. We never heard back, so we called on November 1. We were told on the phone by ***** that the owner said he had given us two options: 1. Have Eco Renovations repaint the house at our expense 2. Pay the crew separate from the business to repaint at a lower cost to us. We were never presented with these options.
  We e-mailed the owner of the business on 11/14/23 detailing our efforts to rectify this situation, again asking him to fix the paint and caulk at his cost. He did not respond. We e-mailed again on 11/27/23 asking him to respond. He finally texted and came to our house on 12/8/23.
  This time, he claimed that it was the condition of the house when it was originally painted that was the problem. We disagreed with this assessment.
  We asked the owner to repaint the peeling areas and fix the caulk that was peeling in numerous areas at his expense, honoring his warranty. He said he would get back to us in a few days. We have never heard from him. We waited to complain to the BBB because we have been trying to amicably resolve this problem, but have been ignored and dismissed.

  Business Response

  Date: 01/07/2024

  Hello,
  

  I apologize if the client felt that we were ignoring the issue; we were waiting on a response from the paint product supplier. We are working on addressing the problem - we have made an appointment for tomorrow morning with the product supplier technician to visit the project in order to help diagnose the problem with the peeling paint. We want to rule out the possibility of the paint product failing before we go to the next step of resolution.

  We are unsure how long this step may take as samples may need to be examined in the supplier’s lab but we will be sure to keep the BBB and the client updated throughout the process.

  We value our customers and always work to provide the best possible service with quality products and materials. We regret that the customer is experiencing issues with the paint.

  Thank you.

  Customer Answer

  Date: 01/18/2024

  This issue is not resolved as of Jan 18, 2024. Awaiting to hear back from Jan 8, 2024 meeting we had with ECO Renovations owner *****. ***** said he would get back to us after paint analysis and inspection were complete by Sherman Williams representative Larry. Still awaiting to hear back. 

  Business Response

  Date: 01/26/2024

  We have received the analysis from Sherwin Williams and have emailed a plan of action to the client according to the recommendations of the product supplier. We are currently awaiting a response from the client with a date and time in which we can discuss and develop an acceptable scope of work that details the steps Eco Renovations will take to address the areas of concern indicated by the client. We will have the client agree and sign off on the new scope of work and then set a tentative date in which we will carry out the new scope of work, weather and conditions permitting. We will then have the client sign off on the completed work.

  Customer Answer

  Date: 02/21/2024

  BBB spoke with the consumer by phone and verified that the business did come out and asses the work. It is exterior work so the job will be done sometime in May. 

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Review October 22, 2022
  I am giving an unsatisfactory review to Eco Renovations llc, based on the outcome of our deck stain project completed by Eco Renovations June 2022. As customers we are thoroughly disappointed.
  I have sent this review to Eco Renovations llc (no response) and Home Advisor
  
  The deck was initially sprayed leaving unsightly areas on deck boards of light and dark patches
  (We were assured no spraying would be accomplished)
  Stain was applied the next day to try and cover the uneven blotches...it didn't work. We could also see big drips on deck boards from stain from prior day
  Project manager was notified and agreed the deck didn't look right...went to consult with other project manager for a resolution, project manager blamed the stain not the job. Before the staining was accomplished we had consulted with the estimator and was told the stain was of good quality.
  The resolution was to apply another layer of stain...stain was/is too thick...sticky in many areas and is now starting to peel in places. I believe 4 applications of stain were applied, but I believe more time should have lapsed between coats. The deck is very shiny which should not happen with stain. I had mentioned the sticky and shiny surface when Eco rep stopped by to pick up my payment.
  We found huge drips of stain on the fascia as well
  
  Once the deck was sprayed the project went sideways...the deck is terrible at this point. This was a new deck, (11 months old)
  
  **Note: My husband stained the wrap on the entire deck per estimate. agreement...there are no blotches...drips or sticky or shine or peeling
  
  Our resolution is to receive a refund from Eco Renovations llc, paid on June 24, 2022 because the deck has to be stripped , sanded refinished.

  Business Response

  Date: 10/30/2022

  I met with the client on Friday 10/28/22 to visit the project site and to discuss the client’s concerns about the deck. I believe there may be an issue with the product that was applied to the deck. I will be visiting the store from which the product was purchased tomorrow on Monday, 10/31/22 to speak to someone in management about the product’s warranty. I will contact the client after visiting the store to further discuss a solution to the issue dependent on the store’s response. I can also update the BBB as well.

  Thank you.

  Customer Answer

  Date: 11/01/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  The application was the problem, not the stain.  The Eco Renovations estimator, told us the stain we chose was a good stain.  The estimation was for 4 gallons (we had to purchase 6 gallons, all was used indicating too much stain was applied).  Our deck was power washed in June, the next day the first coat of stain was sprayed, (in our opinion the deck was not given enough time to dry, 48 hours should have lapsed before the first coat of stain was applied).  Due to the spraying of stain on our deck, we had uneven/unsightly blotches on our deck boards. The Eco Renovations estimator assured us the stain would be rolled and brushed, no spraying would be used.  The following day, the Project manager came out and acknowledged the deck didn't look right.  Another project manager came out day to evaluate our concerns regarding the uneven stain coverage on the deck boards.  So the decision to stain the deck to even out the surface would be applied to cover the blotchy deck boards.  The application of 2 more coats of stain resulted in a sticky, shiny and tacky surface for weeks ....eventually causing peeling of the stain on the deck boards.  All other areas of the deck to include handrails are not peeling, indicating not stain problem but an application problem.  I raised questions and voiced concerns with the Eco team regarding so much stain used to cover the blotchy spots.  When the Eco Estimator came by to take payment, I showed him the deck, shiny, sticky surface and drips in some areas.  Our new deck was 11 months old, all we wanted was a semi-transparent stain to protect and show the beauty of the wood.  We were very disappointed.
  
  
  
  Sincerely,
  
  
  
  ******** *******

  Customer Answer

  Date: 11/02/2022

  Consumer called BBB with an update.

  Everything has been resolved. The owner personally came out last night to resolve our issues.