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Business Profile

Heating Contractors

A-1 Sales & Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted this business on 12/16/2022 for repairs to me refrigerator. Bill Vohs arrived that same evening and told me my refrigerator was frozen (freezer side) and was no "defrosting" properly. Told me we needed parts and asked for money now to order the part(s) needed. This amount was $250????. We wrote him a check in this amount and he told us we needed to unplug and manually defrost the refrigerator/freezer, which we did. He said he would order the part it it likely would not be in for 7 days (Dec 23rd). He said the refrigerator would work for a short while (unknown how long) until it froze up again (because it is not defrosting properly). I have called his on 12/22/ 2022, 12/23/2022, 12/26/2022 and again today, 12/27/2022. I was originally able to leave him a voicemail, which I did (no returned call). As of yesterday and today, I cannot leave a message, as it tells me "mailbox is full." I am concerned that I have been ripped off and he is not going to return to fix my refrigerator. What do I do now? Please help.

A-1 Sales & Service is NOT a BBB Accredited Business.

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