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Business Profile

Medical Lab and Testing

Vaxxen Labs Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

This profile includes complaints for Vaxxen Labs Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/30/24 - I am currently currently on Zepbound 5mg (Tirzepatide) And there are currently national shortages so I went to joinamble.com To get a prescription for compound Tirzepatide. I added a note that I was currently taking the medication and I was on 5 mg and included it in my medical intake as well.
      4/1/24 - A provider reached out to me regarding my intake and stated in all caps that I am NOT CURRENTLY TAKING THE MEDICATION SO HE WOULD BE PRESCRIBING ME THREE MONTHS OF THE STARTING DOSE OF 2.5 MG. I immediately responded that I am currently on the medication as stated in my medical intake and then I'm on 5 mg and a response came to me from an administrator that I signed up for the starting dose and that if I didn't agree with it I could reach out to Support. I emailed Support that I wanted to cancel the prescription and my subscription with their organization because clearly they did not review my medical records and I'm not paying for medication at a lower dose that I'm currently taking. I was also charged an additional $80 for the provider even though their website clearly states that it is an all inclusive rate for the medication and the provider
      Review.
      4/2/24 - I received an email from Support asking if I was sure I wanted to cancel and that I would be charged $100 to do so, to which I replied yes I want to cancel they clearly did not review my medical records what they are doing is unprofessional and I can't even contact them with my concerns because there is no number on for Support. I also wrote several messages on their website, this is in addition to the emails I was sending them as you will see in my attachments.
      4/3/24 - I received a response that if the medication gets shipped I will have to pay for it, to which I replied that I've been asking them since 1 April to cancel the prescription and refund me. I got a text today that they shipped the medication meaning that I have to pay $299 for medication I asked to cancel.

    • Initial Complaint

      Date:03/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up with MinuteMD for semaglutide shots. I tried for 6 months then communicated to the company it was not working. Company billed me for another refill which I never received. I reached out for a refund and was told they have a no refund policy. I see through their Google reviews this is customary for this company. They also have no working customer service number where you can reach out to them.

    • Initial Complaint

      Date:12/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up to receive a medication form this company MinuteMD back in October. I paid $249.99 for a one month prescription. I reached out to the company and canceled the subscription. I was later billed again for $249.99 and no other medication had been sent to me. I disputed the charge with my bank and the company rejected the dispute and refuses to refund my money. This company is taking advantage of people. I reached out to the company and requested the prescription that I paid for or for my money to be refunded and they declined. I am now taking outside measures to get my money back. All I want is my product for the month that I paid or my money back!

    • Initial Complaint

      Date:11/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company requires you to commit to 3 months supply of medication and they will threaten to send you to collections if you don't renew each month for $249.00. The problem is that they don't send the medication. Now I can't get into my account because it's "under construction"

      ***64% of their reviews on Trust Pilot are 1 star.***

      I started the program in July 2023, and received the first order. Which was $249 for Semaglutide. I thought everything was going well. The next billing cycle for September stated that my new subscription and charge for another $249, has been ordered, with free shipping. So I'm expecting to receive another order. However, I did not receive the shipment. So I tried reaching out to them, through the chat, because of course there is no phone number to call anyone. No response from the chat, so I sent an email inquiring about the status of my shipment. The response I received was that I have already received my 3 month supply (1 vial), and no additional orders will be shipped out. My next charge for October 9th will complete the 3 month supply. So to sum things up, be careful they are very misleading. The total charge for one order is $747.00 ($249 x 3 mths). I asked to cancel my subscription, so now I have to wait for until December, and request to cancel my subscription again. I will never recommend them, and will share this experience with others.

    • Initial Complaint

      Date:08/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Awful company. I missed one payment because my FSA is changing due to changing jobs and they're sending me a threat to sue me. They want to sue over $500? They did not even give me 30 days to correct the issue. Disgusting people. I want to give them their $250 and then never hear from them again. I'm not paying more than $500 for this treatment. I have already paid $250.

      If they do not respond to this query I will be filing a complaint with my attorney generals office.

    • Initial Complaint

      Date:05/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enrolled in services with Minute MD in February of 2023 to receive a 3-month supply of semaglutide, which I would self-inject weekly for weight loss support. They charged a monthly fee of $199 to be deducted from my account on the 4th of every month until I canceled. I decided after I fulfilled my 3-month agreement that I did not want to continue, therefore, I did not request another refill, and staff there confirmed via email that I fulfilled a 3-month agreement. In my mind, this meant my membership with them is canceled. On the 4th of this month, they deducted an additional $199 from my account. I have now given this company a total of $796 for a product that sells for around $250 for a 3-month supply, as I discovered this in support groups and doing research. I immediately emailed customer service to remind them I did not wish to continue and to please refund the last charge that occurred of $199. They are refusing to do so, indicating I signed paperwork during intake allowing them to do this until I canceled. As I mentioned earlier, I have emails from them stating I fulfilled my 3-month agreement. Therefore, I did not think I was continuing, as I did not request a refill. Why would I allow them to charge me for a product I did not even receive? I tried resolving with them and they are not responding. I also disputed the charge with my bank today on 5/8/23. This company is web based and I could not locate a physical address. I did however include the website, email address and phone number.

    Vaxxen Labs Inc. is NOT a BBB Accredited Business.

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