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Business Profile

Window Installation

Universal Windows Direct of Columbus
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.23

Average of 60 Customer Reviews

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Review Details

  • Mary Anne W

    Date: 07/24/2025

    I had $20000 worth of windows put and the installers trashed they destroyed drywall broke flower pots and left the place a mess!!!

  • Janelle K

    Date: 01/28/2025

    *** Link took his time with our custom window need, and was very helpful as well.

    Universal Windows Direct of Columbus

    Date: 02/05/2025

    Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS

  • Melinda R

    Date: 05/02/2024

    Terrible! We spent over $17,000 replacing all windows in our home a couple years ago. They tore out ALL windows and then realized one window was not the correct measurement. Put our old window back in place and sprayed foam sealer around it which looked hideous! Told us it would be a couple of weeks to get the right one...which turned into 3 MONTHS! We had to live with that horrendous looking spray foam sticking out all over from the outside for everyone to see for MONTHS! Fast forward... Same window begins fogging and has condensation between the panes on the inside of glass. Tech comes out and says it's due to the humidity in our home. Leaves us with that answer and no solution, knowing it's the ONLY window doing it in the entire house! Fast forward again....the window has a permanent black film on the inside where the condensation was. They sent another tech who admits we should have been given a new window in the first place when it began fogging, because that means the seal was broken! Now, it is 3 weeks after that visit and I call them because I have not heard anything about when they are bringing the new one. They tell me the ticket was created but the order was not placed with the factory!!! What kind of company continues to play around like this and stills remains in business?!

    Universal Windows Direct of Columbus

    Date: 05/07/2024

    Hi Melinda, thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or [email protected]. We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

  • Brenda W

    Date: 02/22/2024

    Devin W**** did an excellent job. He was very informative and knowledgeable.

    Universal Windows Direct of Columbus

    Date: 02/23/2024

    Brenda, thank you so much for sharing your experience with Devin! We appreciate your feedback and please don't hesitate to reach out if you have any questions.

  • Nick M

    Date: 02/22/2024

    Devin Wells did a great job presenting the material and his dedication to the company is evident. He was punctual, very knowledgeable, and great to work with. His knowledge of the product and competitors products was able to help us make the decision to go with Universal Windows Direct.

    Universal Windows Direct of Columbus

    Date: 03/07/2024

    Nick, we truly appreciate your feedback of this sales experience with our representative, Devin. We're thrilled to hear you've chosen us for your home-improvement project. We can't wait for you to be loving your new windows!

  • Kimberly C

    Date: 02/21/2024

    Devin W**** came to our house and we were totally blown away with the knowledge that he provided to us for our windows. Devin was extremely helpful in educating us about the different types of windows that are out there. He was very informative and well mannered. He was extremely professional and took the time to answer all of our questions. Devin Wells is your man if you’re looking for Windows. We highly recommend him.

    Universal Windows Direct of Columbus

    Date: 02/23/2024

    Kimberly, thank you for sharing your sales experience with our representative, Devin. We are thrilled to hear he provided you with an informative and professional experience. Thanks again for considering us for your home-improvement needs. Don't forget to refer us to your family and friends to earn cash.

  • Andrew F

    Date: 01/24/2024

    Devin did a great job explaining the benefits of Universal Windows and showing us the value that they offer. We weren’t entirely ready right at this moment but Devin made us comfortable with our options and the financing that was available, and now we are getting new windows.

    Universal Windows Direct of Columbus

    Date: 02/07/2024

    Andrew, we are thrilled to hear of your satisfactory experience with our sales representative, Devin. We can't wait for you to be enjoying your new windows from Universal Windows Direct!

  • Devin W

    Date: 01/23/2024

    Very knowledgeable about the product. Personable patient and friendly. Answered all questions and arrived on time. Presented a superior product.

    Universal Windows Direct of Columbus

    Date: 02/07/2024

    Thank you for sharing your exceptional sales experience. We appreciate your feedback and please don't hesitate to reach out if you have any additional questions.

  • Brenda C

    Date: 01/20/2024

    Devin W**** gave an outstanding presentation of Universal Windows Direct, down to the little details that make a window energy-efficient, secure, easy to clean, open close and maintain. Zeroing in on details that one doesn't know are important to the efficient operation and durability of the window and what other brand name window installers don't tell you about. He was very professional and knowledgeable about the windows. They have the quality that I want in windows with a lifetime warranty that I most likely won't need to use. I can't wait to say, "I love my new windows" and watch my energy bills go down.

    Universal Windows Direct of Columbus

    Date: 01/24/2024

    Brenda, thanks for sharing your sales experience with our representative, Devin. We are thrilled to hear he provided you with a knowledgeable and professional presentation of our products. We can't wait for you to enjoy the benefits of your new windows!

  • Ian W

    Date: 12/21/2023

    Devin W**** was fantastic! He was punctual, very knowledgeable, and a joy to work with. He was able to help us out with our window needs, and answer all of our questions. In the end we ended up purchasing windows through Universal Windows Direct.

    Universal Windows Direct of Columbus

    Date: 01/24/2024

    Ian, we appreciate your kind words regarding this sales experience with our representative, Devin. We're thrilled to hear you've chosen Universal Windows Direct for your window replacement needs. We can't wait for you to be loving your new windows!

Universal Windows Direct of Columbus is BBB Accredited.

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