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Business Profile

Utility Billing

American Power and Light, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Billing.

Reviews

Customer Review Ratings

1

Average of 25 Customer Reviews

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Review Details

  • Serena B

    Date: 12/29/2022

    Worst company ever. Unfortunately though my apartment I have to have this company. December 23 our power went out and when I called them they told me that no one will work on the electric because it's to cold. We went 2 days without electricity. 2nd u can't log into your account to pay your bill. U get a late notice and threatened to be shut off but how can I pay when u can't log into your account? Makes no sense

  • Outrage C

    Date: 11/12/2022

    This company is a rip of with this so called "********************. I am only living there on weekends and my bills are drastically high!!! Why don't anyone look into this company and shut them down!!! This is the first time I heard of a community bill. Please Do Not Move in any complex that states an *******************. I will keep searching to voice my concerns about this situation. I will start with putting them on the news!!! Watch Out!! Let's get together and voice our concerns and wallets!!!

  • Kevin P

    Date: 10/21/2022

    This company gave me a bounced payment fee after I already paid with another bank account before the due date. They deliberately disregarded my other payment. They have made repeated attempted withdrawals from my bank account generating bounced payment fees. I will NEVER pay them these fees since I already paid. Do not do business with these crooks!

  • Taneya V

    Date: 07/22/2022

    This literally is the worst electric company anyone could ever have, I dont know whose bright idea it was to have an electric company only be open from 8 AM to 4:30 PM Est! But if you dont want to work get a new job! This is PATHETIC!! You literally are only open for ONE SHIFT completely leaving people out to dry! Its a joke! How does only 7 small buildings in the complex not have power and everyone else does?!?!! It doesnt make sense and your after hours answering service is a joke as well! Its 5:30am on July 22nd 2022 and our power has been out since 5PM YESTERDAY!!!! Food is going bad and we getting the run around

  • My B

    Date: 07/18/2022

    AP&L has been the worst and most hostile company I've ever had the misfortune of dealing with. Rude customer service, refused to ever work with me when i was struggling to pay my bills after my ex and i split and i was doing it by myself. I called one time to ask about a payment arrangement and the girl felt the need to say to me " we don't do payment arrangements and you've never had a problem paying on time before. If you can't afford it i suggest you call a church for help, otherwise you have 10 days or the power will be shut off". I was in disbelief this woman was so rude and insensitive to my situation. So no I'm not paying. Id suggest you call a local church to help with That!

American Power and Light, LLC is NOT a BBB Accredited Business.

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