We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storm Damage Repair

Service Pros US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storm Damage Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Service Pros US completed mold restoration on my house. Water damage was in the garage. Upon removing some sheetrock they cut into the inner sheetrock of my living room. I reached out to have the company fix the damage or negotiate to a lower amount and I would find someone to fix it.

    They refused to do either. They did lower my bill by $200 after I told them the equipment was running for almost twice the time it should have because they never came back in a timely manner to finish the work nor did they tell me to go ahead and turn it off. I left work 3 days in a row because I was told they were coming to finish the job. Either the tech was tied up or the tech was sent to the wrong address. Only on the third day did they show up.

    I understand accidents can happen. All I wanted them to do was make it right by fixing the damage or lowering the bill to help me recoup some money for when I hire someone but they would not agree.

    Snap shots uploaded show their response. I have more texts showing the same if needed.

    Business Response

    Date: 04/25/2025

    Good morning, *** ********,

    Firstly, I would like to apologize for your experience. We have taken your concerns very seriously. 

    Hopefully you find our solution acceptable. We would like to refund $1,000.00 to you for the repair costs. Also, to ensure this doesn't happen again, a thorough investigation will be conducted on the technician/s involved. Which will result in either termination or additional training courses.

    Your experience is not the Service Pros US standard for service. Customer satisfaction is our first priority. If you accept our offer, we will send out the check as early as Monday 4/28/24. As part of the resolution, we request that you provide an updated review on our behalf. To confirm that we have come to an agreement and that you are satisfied. 

    My direct contact information is listed below. Please advise how you would like to proceed.

    Thanks,

    **** Worth

    Area Manager

    Service Pros US

    ************

    **********************************

    Customer Answer

    Date: 04/25/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint. Thank you for reaching back out and extending a reasonable offer to settle this issue. Although my previous interaction with your company to resolve this matter was met with resistance and frustration, this offer has shown me your company's desire to make your customers happy and fix mistakes.

    Regards,

    **** ********

Service Pros US is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.