We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optical Goods

Pearle Vision Easton Retail Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Complaints

This profile includes complaints for Pearle Vision Easton Retail Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pearle Vision Easton Retail Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered glasses from the Easton Pearle Vision on 2/17/24, and I still don’t have them. I went in once when I was told they were ready, but the lenses were wrong. ***** even tried to argue with me about it, saying they were the right ones, but a quick look at the originals showed her her own mistake. I was told they’d be ready in a week after that. Then nothing. Then I got survey in my email and I failed it with my dissatisfaction comments. ***** finally called me, only in response to the survey, and said she would call the ray ban rep. That was on 4/5/24. I called back and left a voicemail, however I still haven’t heard anything more. I got another survey, which I failed again so I expect a call from ***** with some lame excuse. As of this complaint, I have not heard back from this business.

      Business Response

      Date: 06/11/2024

      On 5/7/24, ***** left voicemails with the patient, explaining that the lab was unable to meet the specifications of the patient's order. On 5/10/24, the patient opted to be refunded for his order. The refund was processed by the manager on duty, and this complaint has been marked as closed.

      Customer Answer

      Date: 06/13/2024

      I accept the business's response to resolve this complaint.

      Regards,

      ***** ******

    • Initial Complaint

      Date:08/29/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I had a routine eye exam and also ordered contact lenses on 12/19/2022. I used my insurance and received my once annual discount on the order and was told I'd receive a phone call when the contacts arrived.

      I've never received a phone call and when I was able to stop by the store I was told the order hadn't arrive (this was after waiting for a month).

      I have since attempted to contact the store on multiple occasions and have yet to get through to a sales associate. I've left multiple voicemails asking for someone to return my call to resolve the issue with no luck.

      An additional issue is that the store hours on the website don't match what's listed in the voicemail or on the printed sign on the front door.

      Ultimately, I'd like the contacts I ordered months ago and a copy of my prescription so I can order elsewhere in the future.

    Pearle Vision Easton Retail Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.