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Business Profile

Plumber

1-Tom-Plumber

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had the vendor 1 Tom Plumber of Columbus, **** come out and do a re-pipe of our drains for our entire home, and to reset 2 flanges, 1 for each of our restrooms. They began the work the last week of May 2024. After numerous complaints to the company and the company claiming the work did not need a permit, we had out city inspection come in and review the work. At that time Whitehall City inspector determined a permit was required. 1 *** filed for the permit. Came back and reviewed the work completed and determined it was up to code and ready for inspection. July 22, 2024 The Franklin County inspector cameout to review the work that had been done over the past 2 months. The work completed by 1 Tom Plumber failed inspection. The reason for the failure included a ****** installed incorrectly, a vent being out of code, the slope being incorrect, a trap being out of code and a gaping hole in the existing cast iron that 1 Tom Plumber caused while tying on.

    Business Response

    Date: 08/16/2024

    We worked with the city of ********* and ********************** department and we passed the inspection.  

    Customer Answer

    Date: 08/20/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22028585

    I am rejecting this response because: 
    Our ideal resolution is as follows:
    -a refund of the $3000 paid to 1 Tom Plumber
    -all work completed by 1 Tom Plumber warrantied for a year 




    We ask for this due to the fact they denied any wrong doing until we involved The City of *********. 1 Tom Plumber let their work fail inspection, attempted to take advantage our our lack of knowledge and the fact that they did illegal work that they knew was inadequate. Finally, this entire ordeal began back in May. For this to be a licensed corporation our expectations were not met.


    Regards,

    Johnmeka and Jose 

1-Tom-Plumber is NOT a BBB Accredited Business.

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