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Business Profile

Pizza

Domino’s

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    To Whom It May Concern,


    I am writing to file a formal complaint against Domino's Pizza regarding an order that was not delivered and to request a refund in the amount of $28.97.

    On October 31, 2023, at 8:22 PM, I placed an order (Order #: ****) at Domino's #2327 located at 1365 Georgesville Rd, Columbus, OH 43228, with the delivery address at **** ****** **** ** 205, Grove City, OH 43123. The order consisted of a Large (14") Thin Pizza with Robust Inspired Tomato Sauce and Pepperoni, and Stuffed Cheesy Bread with Marinara, totaling $28.97.


    Regrettably, the order was not delivered within the estimated 29-44 minutes as specified. Instead, I received an email from Domino's acknowledging their failure to deliver the order and offering a deal to make amends.

    However, a deal is not a satisfactory resolution in this situation. I am explicitly requesting a gift card of the charged amount, not a deal for future purchases.


    Upon contacting the Domino's store from which I ordered, I was informed that they had no record of my order, despite $28.97 being debited from my Apple Pay account, attached to Device Account Number *******. 

Domino’s is NOT a BBB Accredited Business.

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