Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service: 3/4/2024 for a mammogram
  My insurance company processed this as "Out of Network" by mistake.

  I received a bill from Solis for $397.65. I called my insurance to resolve because it should have been covered at 100%. I received another bill on 2/2025 from Solis again stating that $397.65 was due upon receipt. I paid this on 2/23/2025.

  I called my insurance company again and they corrected it and reprocessed as "In network" and patient responsibility was "0". They sent this information onto Solis.

  I called Solis, the representative claimed that nothing was received. I called my insurance company again and they re-sent the reprocessed claim. My insurance told me to allow 7-10 days for receipt and processing. I had not heard anything so I called again on 5/5/2025 and spoke to ****** with Solis. She saw the positive balance of $397.65 on my account and requested a payment refund. She said it would take 30-45 business days for processing.

  I called today, 7/1/2025, (8 weeks afterwards) to follow up because I still have not received my refund. I was told today that the request has been made but there is no information from the "back office". It would take another 6-8 weeks to receive payment refund.

  I said this was unacceptable and requested to speak to a supervisor. They took my information and said I would get a call back within 24 hours because all supervisors were currently busy.

  I did receive a call back - **** had to leave a message because I was driving. He said he had no new information for me because he has heard nothing from the "back office".
  
  This has been going on since February and is completely unacceptable. I don't know who else to turn to for help.

• Initial Complaint

  Date:05/02/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had mammography services at Solis on 1/4/2024 and paid the entire amount of $370.74 on my credit card. My card was charged on 1/23/2024. My insurance company, ****** approved and paid the the entire claim of $370.74 on 1/25/2024.
  
  I have never received reimbursement from Solis for the $370.74 I paid. The local office gave me two billing numbers to call (###-###-#### and ###-###-####). Both of these number are just a recording that says try back next week.
  
  I also emailed ***************** twice with the issue and was told my case was closed since they referred it to someone who would contact me. No one from Solis ever contacted me.
  
  I need your help to collect the $370.74 reimbursement for Solis since they have been paid twice.