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Business Profile

Medical Billing

Rhino Bill, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rhinobill provides billing services for independent providers. Since January the company has been unable to complete any billing for myself and many others. I have reached out numerous times for assistance via emails and phone calls. They are no longer taking phone calls from their customers but they continue to bill their monthly fee of 21.95. I have been charged for 3 months without one successful claim being filed on my behalf. I went 6 weeks without a paycheck and then was additionally receiving false information from the company on how to correct these issues. They advised me to keep resubmitting the claims through them. Ensuring they would get paid because I was filing the claims, but yet knowing the claims would get rejected from Medicaid and we would not be paid. And at this point they won’t answer the phone or return emails. I have asked for refunds on three occasions, and I have now cancelled my account altogether to prevent them from accessing my bank account without providing any services.

Rhino Bill, LLC is NOT a BBB Accredited Business.

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