We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Maid Service

Maid For Homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Maid Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, October 13th I spoke to a representative of Maid for Homes regarding my request to have a deep clean of my home prior to a party. I paid extra for a "heavy duty" clean. The person said that 1-2 people would be able to complete a deep clean of my home and provided an estimated time. A gentleman arrived on time on Saturday, October 14th, he worked for 5 hours. Unfortunately after leaving I noticed many areas that were not cleaned. Parts of the floor still dirty and no surfaces dusted. When I spoke to the representative expressing my disappointment they offered someone to re-clean but unfortunately I had already had to clean the areas based on our party being that evening. They ended up refunding $90 for the "deep clean" leaving me still paying over $300 for a job that clearly did complete their provided checklist for a clean.

    Business Response

    Date: 11/15/2023

    Dear *****,

    We'd first like to thank you for choosing our services. We sincerely apologize for any dissatisfaction or inconvenience in the service you received. We spoke with you on October 16, 2023 and you informed us that "nothing was dusted and floors were left dusty". You also stated you were told by a representative of Maid For Homes the cleaning would include 2 people for 5 to 6 hours. After review of the call between you and the representative it was determined that this was not true. You were informed the cleaning may include 1 to 2 cleaners depending on the size of the home and an estimate of time for the cleaning was provided. You were also informed we cannot guarantee the time it may take to clean a home as we have not seen the property and the cleaning would be based on the level of work needed to be done. You were informed the cleaners follow a checklist for all cleanings. Based on your dissatisfaction with the service we provided a refund of the deep cleaning fee and offered a reclean of any missed areas of which you informed us had already been clean. Please note we have a no refund policy and offered a good faith refund to you for the five pictures you provided of dust. Additionally, in text messages received from you, you stated you would like a refund of the "Deep clean fee" of which we obliged. We apologize for any inconvenience this service may have caused and have issued a refund of the deep clean fee despite our no refund policy.

    Best Regards.

    Chelsea

Maid For Homes is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.