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Business Profile

Lawyers

Schuerger Law Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I learned I owed a debt to this "law firm" when I tried to enroll in school. I contacted the firm and requested documentation of the debt in order to make payment arrangements. I didn't receive documentation but Mr. ***** advised when he followed up by phone 14 days later that I was not able to make payments and the debt had to be paid in full. He also advised that he would notate my unwillingness to pay the debt, even though I attempted to give debit and bank info for automatic payments, and refused to allow me to speak to a manager. He repeatedly advised that he was not a debt collector and that the company would be proceeding with further action if I didn't pay the full balance immediately. I would like documentation of my debt and contact by a supervisor to discuss arrangements on the debt.

    Business Response

    Date: 01/02/2025

    We are in receipt of the complaint filed with the BBB, complaint ID#********, the complainant is not a client or customer of our law firm. We are unable to discuss this matter with the BBB. Our office has recently spoken with Ms. ******, and she should feel free to contact *** *****, Collection Manager, at ###-###-####, if she has any other concerns. 

  • Initial Complaint

    Date:09/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CONSTANT Phone calls leaving messages literally for a couple of yrs. I looked up their number and they collect debt. I have had NO debt for over 25 yrs and Owe no one and never have . These harassing calls need to stop as they obviously have the wrong phone number.

    Business Response

    Date: 09/06/2024

    We are in receipt of the complaint filed with the BBB, complaint ID#********, the complainant is not a client or customer of our law firm. We are unable to discuss this matter with the BBB, but we are marking the phone number we have on file(xxx-xxx-2975) as Do Not Call. The complainant should feel free to contact our office at ************* if they would like to discuss their concerns.

  • Initial Complaint

    Date:07/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps calling me with robo calls about a debt. I only have had my number for a few weeks and don’t owe any past due debts.

    Business Response

    Date: 07/24/2024

    We are in receipt of the complaint filed with the BBB, complaint ID#********, the complainant is not a client or customer of our law firm. We are unable to discuss this matter with the BBB, but we are marking phone number ###-###-#### as Do Not Call. The complainant should feel free to contact our office at ###-###-#### if they would like to discuss their concerns.

  • Initial Complaint

    Date:06/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Harassing robocalls for over a year. You have the wrong number. Please add this number to your do not call list and remove it from your database.

    Business Response

    Date: 06/04/2024

    I have reviewed the complaint submitted by **** ***** and found the calls associated with phone number XXX-XXX-****.  I have had that phone number marked as Do Not Call and apologize for any inconvenience this might have caused.  

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like the phone calls to stop. I received a voicemail at my work and that is unacceptable.

    Business Response

    Date: 04/30/2024

    We are in receipt of the complaint filed with the BBB, complaint ID#********, the complainant is not a client or customer of our law firm. We are unable to discuss this matter with the BBB, but we are marking the phone numbers we have on file as Do Not Call. The complainant should feel free to contact our office at ###-###-#### if they would like to discuss their concerns.

  • Initial Complaint

    Date:03/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep harassing my workplace and calling nonstop. This is disrupting my work environment and I do not want them calling my workplace.

    Business Response

    Date: 03/15/2024

    We are in receipt of the complaint filed with the BBB, complaint ID#********, the complainant is not a client or customer of our law firm. We are unable to discuss this matter with the BBB, but we are marking the phone number (###-###-####) as Do Not Call. The complainant should feel free to contact our office at ###-###-#### if they would like to discuss their concerns.

    Customer Answer

    Date: 03/18/2024

    I would also like ###-###-####, ###-###-####, and ###-###-#### to be added to their Do Not Call list. 

    Regards,

    ****** *******

    Business Response

    Date: 03/20/2024

    3.20.24 CJM received call business stating they do not have the following numbers in their database, therefore they cannot place numbers they do not have on a Do Not Call list: ###-###-####, ###-###-####, and ###-###-####. The business also shared that the consumer can contact their office at ###-###-#### to discuss concerns. 

  • Initial Complaint

    Date:02/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being harassed by this company. They are calling me constantly and I would like it to stop. I do not have any open debt. I do not have any business with this company. Remove my number from your call lists now!

    Business Response

    Date: 02/05/2024

    We are in receipt of the complaint filed with BBB, complaint ID#********, the complainant is not a client or customer of our law firm. We are unable to discuss this matter with BBB, but we are marking the phone number called as Do Not Call. The complaint should feel free to contact our office at ###-###-#### if they would like to discuss their concerns.

    Customer Answer

    Date: 02/14/2024

    I accept the business's response to resolve this complaint.

    Regards,

    ****** *******

  • Initial Complaint

    Date:01/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my problem with this company is, they keep calling, and sending me a letter, they said i have to pay them $1,300 about a hospital pill, its a complete lie, Iam a disabled Veteran, and the Va Pay for all of my health care needs, this is a Scamming company and need them to Never contact me Again. Thanks

    Business Response

    Date: 01/18/2024

    We are in receipt of the complaint filed with BBB, complaint ID#********, the complainant is not a client or customer of our law firm. We are unable to discuss this matter with BBB, but we are marking the phone number called as Do Not Call. 

  • Initial Complaint

    Date:11/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving phone calls from Schueger Law Group to collect a debt that I do not owe. I have no outstanding debts and have zero affiliation with this company. I would like my phone number to be placed on the do not call list and I request that Schueger Law Group stop calling me.

    Business Response

    Date: 11/13/2023

    We are in receipt of the complaint filed with BBB, complaint ID#********, the complainant is not a client or customer of our law firm. We are unable to discuss this matter with BBB, but we are marking the phone number called as Do Not Call. Please contact our office at ###-###-#### if you would like to discuss your concerns.

  • Initial Complaint

    Date:11/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving robo calls from this law firm at unsettling times of the night (after 7pm). I have no business affiliates or have any debt that is owed. The calls have been non stop for the past two weeks. I am also on the do not call list and not sure how they received my information. I want the calls to stop and remove my phone number off their list.

    Business Response

    Date: 11/07/2023

    We are in receipt of the complaint filed with BBB, complaint ID# ********, the complainant is not a client or customer of our law firm.  We are unable to discuss this matter with BBB, but we are marking the phone number called as Do Not Call.  Please contact our office at ###-###-#### so that we can discuss your concerns.

    Customer Answer

    Date: 11/15/2023

    I accept the business's response to resolve this complaint and add my number to the Do Not Call List for their business.

    Regards,
    ****** ******

Schuerger Law Group is NOT a BBB Accredited Business.

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