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Business Profile

Home Warranty Plans

Amazon Home Warranty LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 522 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It seems out of business and have automatic withholding on credit card. Credit card said can only stop wh via company.

  • Initial Complaint

    Date:11/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Amazon Home Warranty combo plan on 10/11/2021. I need to file a claim, so I went to the plan confirmation email to find out how to do so and could not find an email address, website address, or phone number that works. The email addresses tried bounced back, and the website address is not valid. Here I am thinking I'm covered all this time, and now I need to make a claim and can't AND I'm not covered? I would like my $499 back and to know who else has reported this scam.

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying *** all this time and just found out today that the company was no longer in business. I would like my money returned

  • Initial Complaint

    Date:09/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased three years home warrantry from Amazon home warranty. I have issues with my dishwasher and my HVAC system but Amazon Home warranty is now out of business. There is no email or phone number to file my claim. There are in violation of contract, which expires for me 2025.

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/16/21, I purchased (renewed) a home warranty, paying $1,470 for an extended timeframe plan (with coverage set to expire 3/26/25). Today 9/12/24 I needed service for a broken appliance and the telephone number and website for AHW are defunct. I read some online that AHW went out of business last year 2023!How can I get my money back? Thank you for your assistance.

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased home warranty protection from Amazon Home Warranty. In July 2024, I attempted to make a claim and found that the company is no longer reachable. The website is no longer up and the claims phone number no longer goes to AHW. My contract is for coverage through 12/12/2025. I'm seeking a refund of my $1425 premium which I paid in full to AHW.Note: The attached confirmation letter notes the purchase date as 4/12/2019. That is the date of the original plan purchase. The package was renewed on 8/11/2022 for three years which is the $1425 to cover through 12/12/2025.

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid lumpsum amount to the amazon home warranty for 3 years of warranty. not even a single claim has been honored and I tried to file critical claims, but no website is functioning. When my AC unit is failed, my family has to suffer for a week, and I paid ***** to fix it. When there is a master bedroom toilet leak, they did not cover it. I have to pay 3500 from my pocket to fix it. FRAUDster company.

  • Initial Complaint

    Date:07/14/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to contact the company to honor my home warranty request for a non-operational hot water heater. Submitted claim via website on March 27 claim # ***** and never heard anything from them. Attempted to call phone # listed in contract no answer. Paid out of pocket for new hot water heater $5425.00

  • Initial Complaint

    Date:06/18/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 3 year home insurance on 10-13-2022 with an expiry of 05-12-2026. They seem to have disappeared. My AC needs repair and now not only am I $1500 short, but now I come to find I have no coverage. Please advise. Is there a possible recourse?

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I purchased a Home warranty plan for appliances at my home in 2022 for a 3-year warranty plan till 2025 with Amazon home warranty for almost 1300$. I can now not contact them or even login to the website to look at my policy or claim for repair service. To protect my appliances now I need to purchase another home warranty from a different company which will cost me money again. Looks like this company is out of business or something. They didn't even bother to send an email or communicate with the customers about this closure. I am at loss of money due to selecting them.

Amazon Home Warranty LLC is NOT a BBB Accredited Business.

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