Reviews

Review Details

• Review fromGerald

  Date: 11/10/2022

  5 stars
  **** was right on time and was fast and professional.

• Review fromJudith L

  Date: 11/06/2022

  1 star
  I was a customer for 15- 20 years with **********************. Every time in the last 8 - 10 years they came out for a service call they said I needed something new. I refused all but a couple of things over the years. I had my last service with them before putting my home on the market and they said I needed a new Air Conditioner. I called another company out and didn't tell them what Atlas had said. The other company said my Air conditioner was working great. I moved a month later and I canceled my Heating and Cooling and Plumbing service plan with Atlas on Sept 7, 2022. They are still charging me. I have called twice and will be calling again tomorrow. If you cancel their service plan they still charge you. WHAT a RIP OFF!!
  

  Atlas Butler Heating And Cooling

  Date: 11/07/2022

  The CLient was charged for an extra month due to a miscommunication on the cancel date. The client has been refunded $19.95 to her credit card. The client called on 10/13 to cancel so there was only one charge after that phone call.

• Review fromDiane M

  Date: 10/25/2022

  1 star
  Had furnace tune-up by Atlas (****). He said our heater blower was starting to fail as it was getting high amps on his testing of the blower. He quoted a price of $1555. I said order the part but then I reviewed warranty info I had which showed we had a 10 year warranty and the part should be covered under warranty. I confirmed this with ****** and another vendor. I called Atlas and they insisted it was not covered under warranty. So I cancelled the service and had another vendor come in (this vendor agreed it was covered under warranty and charge would be $517). Bu first that vendor wanted to assess the blower. I watched them test the system numerous times. Tech showed me on the panel the expected range of acceptable amps. The high end of that range was 20 amps and our unit tested at 2.5-3. He also tested other aspects of unit and found nothing wrong. So, we did not need the blower replaced. I filed a complaint online with Atlas who basically said they would share my concerns with management. They need to do more than that I think as **** was clearly trying to rip us off .Don't know if he works under commission but doesn't matter. He was unethical and as a result I will never use Atlas again.
  

  Atlas Butler Heating And Cooling

  Date: 10/26/2022

  ************** acknowledges that the part was under warranty for an additional year. The quoted price was for labor as it is a 4-hour labor-intensive job. We understand that other companies are able to do the job for less than that, we simply quoted our price for that level of repair. **************'s readings at the time of the service indicated that the unit was over-amping and documented the whining noise. This prompted a recommendation to replace the part, and the homeowner made the decision.

• Review fromGraham

  Date: 10/24/2022

  5 stars
  We have only had amazing service with atlas. I can't compare them to anybody because of that, but I highly recommend them for any heating and cooling or plumbing.
  

  Atlas Butler Heating And Cooling

  Date: 11/08/2022

  Thank you for your continued support and for being apart of the Atlas Butler Family.

• Review fromDarrell H

  Date: 08/22/2022

  1 star
  WE had a plumbing problem and called Atlas Butler because of their good reputation. The service tech was great and introduced us to Total C which is their product that clears drains. We ran out of the product and called to get another one. Atlas Butler offered to send one out to us because there would be no one at the office to help us. We paid for the bottle by credit card and after the product was delivered, we were billed again. No problem, we called Atlas Butler, explained the situation and was told that the receptionist would have to send the problem to billing. Still nothing happened. I call again, only to be told by the same receptionist that the billing department wanted to make sure I didn't receive two bottles. In other words, they were not trusting my word. This time the same receptionist said she would tell them that I had received only one bottle. I am referencing this issue because it makes me wonder what other billing problems I might encounter if we use them exclusively for our plumbing problems. Obviously there is a disconnect that make me wonder how trust worthy they really are.