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Business Profile

Delivery Service

Unishippers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my extreme dissatisfaction with the level of customer service I have received from Unishippers. I have encountered numerous issues throughout my interaction with them, and I believe that their conduct falls far short of acceptable standards. Lack of Communication: I have experienced a consistent lack of communication. Emails have gone unanswered, and phone calls have not been returned. This has caused significant frustration as I have been left in the dark about important updates and developments regarding my account/order/service. Unhelpful Customer Support: The customer support team at Unishippers has been unhelpful and unresponsive. When I've reached out with concerns and complaints, I've been met with dismissive attitudes and a lack of interest in resolving my issues. 6/23/2023 - 1 shipment was created by [email protected] using R&L carries from one company to another company using our account number, we received the invoice of $699.34. 5/30/2023 - 7 shipments were created by [email protected] using UPS for a shipment that we did not create which resulted in a $268.30 invoice. Since the company is unable to secure our company information we have been attempting to close the account. It has not been used since 6/30/2023, we have continued to pay the $30 weekly charge. My attempts to get answers on both invoices and closing the accounts have been ignored. I have used their support ticket process and my tickets get closed down with no resolution. I called yesterday and spoke to *******, unclear where she was from, she told me to email [email protected], I did so with no hopes of receiving a respons.

Unishippers is NOT a BBB Accredited Business.

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