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Business Profile

Caterer

Columbus Wood Fired Catering

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/22/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cbus wood fire catering took a payment in advance for the Sunday the 18th of December 2022 delivery of a charcuterie board a 10 a.m. to my residence. **** the owner did not deliver the board nor did he call or refund the payment!!!
    Awful business practice. Highly recommened no one uses this scam company.

    Business Response

    Date: 02/07/2023

    Hi there,

     

    This client did submit an order for a gathering box on 12/10/2022. The order was supposed to be declined as we were not going to be open for business during this time due to being on vacation. The decline for the order did not process through our website (via Wix) and the order still stood as accepted. We were not aware of this until receiving an email on 12/22/2022. We responded to this email the following day 12/23/2022 letting them know about the mess up on our side of things and that we were going to issue a full refund and offered them a free gathering box. The refund was process on 12/23/2022 for the total amount, see attachment. 

     

    This 100% is our fault and we take full responsibility for the incident, although, it was never our intention to take the clients' payment. Upon returning from vacation and checking our voicemail, they did try to reach out to us on our business line and figure out what was going on. After listening to all of the voicemails, we decided it was in our best interest to not respond, as there was a voicemail with some threatening choice of words. 

     

    I have attached a copy of the refund and the email communication.

     

    Thanks,

Columbus Wood Fired Catering is NOT a BBB Accredited Business.

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