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Business Profile

Auto Services

Luke's Auto
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BBB Accredited BusinessA-Rated by BBB

Reviews

This profile includes reviews for Luke's Auto's headquarters and its corporate-owned locations. To view all corporate locations, see

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Luke's Auto has 3 locations, listed below.

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    Customer Review Ratings

    2.25

    Average of 4 Customer Reviews

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    Review Details

    • Susan P

      Date: 08/12/2025

      I dropped my car off yesterday and was told I may not be able to get it till the next day. However, I did not hear from them at all yesterday and they didn't even look at it till this am. I find this unsatisfactory in the least when they had it all day yesterday. The pricing seems pretty astonomical to me- a brake job is over $1300 and to replace a PV valve and clean up the oil is $200. I just called a friend who works on cars and has been my mechanic in the past. He quoted less than half the price. I am picking up my car and taking it elsewhere.

    • Frank C

      Date: 05/11/2025

      I have used Lukes Automotive many times with our 3 cars. I have found them to be transparent and honest in their service work. The technicians are happy to take you back in the shop to show you the issue first hand. They are not cheap , as they are a business, but I believe they do quality work. Ive had a few occasions where the cost of a repair was substantial, so they did a complimentary oil change or similar. ***** C

    • Dorothy H

      Date: 05/06/2025

      I had problems with oil leak after I got my oil changed at Luke’s.I took my suv to the Honda dealership and was told the oil leak was bad and it should of been detected at oil change.I had been a customer here for over 10 years but after mistakes with my Lexus ,Pilot and now the CRV I called **** and told him I wouldn’t be back and all the customers I brought to them wouldn’t be back as well

    • Brian W

      Date: 08/10/2023

      I had my car checked out by Lukes recently before an 8-hour road trip out to the East Coast. They came back and diagnosed some serious issues with my brakes and had me fixed up in a matter of 2 days.
      Somewhere in the middle of nowhere, Pennsylvania I noticed a slight dink/clunk noise from my front wheel. My head went to bad places for a split second, but I passed it off as just a rock. Again, on my way back I heard the same noise accompanied by some slight metal-on-metal banging and bumping noises.
      When I got home my brake pads were out of alignment and 3 of 4 main caliper bolts were missing leaving my brakes just hanging. These are large 12mm bolts crucial for holding your brakes together and making them operate properly. Without these bolts your brake pads can fall off. As you can imagine, this situation could have had severe consequences, especially with my family onboard.
      While I understand that we’re all human and that mistakes can happen. But when working on brakes, tightening caliper bolts is not something you just miss. An issue that can cause you to lose your brakes is more than a simple oversight, it can rise to levels of outright neglect.
      I returned to Lukes the day after returning from my trip and as much as I wanted to cause a scene, I kept my cool explaining the issue to my Service Advisor. He apologized and took my car back to make the necessary repairs but it pretty much stops there.
      I was told the Service Manager would be in touch Monday when he returned from vacation. It’s now weeks later and not a peep from anyone.
      I came to Luke because of the rave reviews everyone in the neighborhood gave them. I will make certain to share this review with the neighborhood as well and caution people about using Lukes going forward. Their lack of not just details but critical safety components is a red flag. Their lack of following up with the customer after an incident like this is an even larger red flag. I will NOT be a returning customer.

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