Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2024 *** 2500 from this dealership on 1/23/******* is now 3/21 and I still haven't received my NYS Vehicle registration. The temporary registration has expired and I cannot drive the $80K+ truck that I paid for. The dealership has also ignored my request for another temporary registration.

  Business Response

  Date: 03/28/2025

  Hello- 

   

       We have been working diligently with the state of ******** and and ****** (out of state titling agency) in regards to this customer's title work. I understand the customer is upset their title work is not completed because a lot of time has passed. However, we have ran into several issues with the state of ******** and they take a long time to process anything. 

  We have sent out all the required documentation to them within 72hours of each request. This has been a case of New York taking an extremely long time to process title work. 

  Enclosed is a letter from our title department along with any other related information about the status of his out of state title. 

  I have personally spoke with the customer as of 3-28-2025 at 2pm. He is aware of the issues with New York and we feel this will be rectified soon. 

   

  -****

  ************

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  The dealership has provided only excuses, yet still not providing any acceptable options, other than continue to sit & wait... They should be responsible and pay for a rental vehicle or reimburse for losses incurred by myself and my business due to lack of use of the truck I bought and paid for. 
  
  Regards,
  
  *** *****
  
  
  
  

  Business Response

  Date: 04/02/2025

  Columbiana Chrysler Jeep Dodge has submitted a response and/or proposal to resolve this complaint. The details are as follows:
  
  Date that proposal was made: 4/2/25
  
  Description of proposed resolution: Plates have finally arrived from ********, and customer will be receiving them this week. 
  
  Promised completion date: 4/9/25
  
  
  In addition, the business provided the following additional details:
  
  Plates have been overnighted to customer via *** Next Day Air. Tracking number is 1ZE292670110257836. 

  Estimated arrival is 4/3/25. 

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Completely stock 2022 jeep gladiator sport s with death wobble. Only a year and a half old. STILL UNDER WARRANTY. The dealer refuses to help and has even told me they wouldn't work on it unless it had a full tank of gas in it and made me pay for it while it was at the shop for service. (it had a quarter tank in it)...... it's been in the shop 3 times this month and dealership says they can't find anything and refuses to fix. Also all 3 times was denied a rental. Steering damper was replaced the first time I brought in for service. Did lighten the wobble a little, but STILL does it and does it going 70 mph. Everytime it happens, more play in the steering wheel is present. Very unsafe and they just keep telling me they can't do anything about it because they can't find anything. I've showed them videos of the issue.

  Business Response

  Date: 03/16/2024

  Hello- 

   

         We have reached out to ********** in regards to her Gladiator issues. We have driven the vehicle and have finally been able to replicate the issue she was experiencing. She was offered a loaner vehicle and the parts were ordered in accordance with Chrysler's warranty provisions. 

   

  This issue should be resolved permanently very soon. 

   

  -*******************

  General Manager

  ************

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car check at the dearship because my transmission was slipping on May 5 2023 and then again on May 24 2023.The service department check the vehicle both times and could not relsove the issue. My car is still doing the same thing again , They want me to pay another $200.00 to have the issue check again . My complaint is that I already paid for this repair twice. I feel I should not half to pay again for the same repair because they never could find the problem that is not my fault

  Business Response

  Date: 08/18/2023

  We were not able to resolve the situation because the technician could not verify the customers complaint and there were no active or stored codes in the system. According to our records the customer was not charged for the diagnosis during either visit, so it is unclear what he means when he states "They want me to pay another $200 to have the issue checked again" ? Sincerely, SM *****************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 09 Jeep from the dealer "As Is." When I drove it off the lot, the heating core and bearings went the same day (which didn't happen when I test drove). I was estimated at $2000 a piece for each to be repaired. After arguing the dealer agreed to pay for the heating fix. I am STILL waiting after 3 plus months for them to handle the bearings. I called many times and the excuses given was they didn't have the parts and they "would call me." The last time I called them they said the parts were there and were waiting on a seal which would be by end of the week, and they will call me. Haven't heard from them in 3 plus weeks. Last time I called they said nothing but will call. I can't find another mechanic who will handle the issue because it's a Jeep and feel like these guys do not want my business yet they willingly sold me a vehicle knowing there was a problem. All I want is this fixed and my loan car they promised while it's being worked on for work. I was told by one person it would take a day and then a few weeks later was told by someone else it would take several days. I feel they are stringing me along due to the fact they had to cover the first expense. I have yet to hear from anyone and it's been 3 plus weeks.

  Business Response

  Date: 03/21/2023

  The company contacted me today (3/20/23)  leaving a voice mail on my cell stating that the parts are still on hold and they state they will contact me sometime "next week." when the parts come in.

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************

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