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Business Profile

Web Hosting

Everstream

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m stuck in the internet service contract with Everstream. My contract was set to expire in October 2024 (we thought), so I renewed in September 2024 for 36 months starting in October 2024. Turns out it was actually a Jan 2025 renewal date. However, on Nov 13, 2024 I received notice from my landlord that he was not renewing my lease at 3425 Belle Chase Way Lansing MI 48911 and needed to move out of the building by Jan 31, 2025. This move request was not anticipated or I would not have renewed. He sold the building. I reached out to my Telecommunications Broker regarding availability of Everstream services at my new business location at 2111 University Park Dr Suite 100 Okemos Mi 48864. Everstream is unable to provide services at my new business location. It's not fair that I should have to pay for services that I don't have which they are charging me $574/month = $20,664 over the life of the contract. I've reached out multiple times to an Everstream Channel Support Specialist and the Director of Channel Sales. They indicated that they won't waive contractual commitments without penalty even though I don't have internet service with them at the new business location. This is a non-profit business and I was a loyal customer with Everstream for 10 years at the old location.

Everstream is NOT a BBB Accredited Business.

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