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Business Profile

Mason Contractors

The One And Only Mr. Mason

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thumbtack James ******** as The One and Only Mr. Mason bid on my masonry job. On December 29 I paid James ******** a downpayment of $750 to do a masonry job at my house in ****** ******* ***** This is the company of The One and Only Mr. Mason in Garfield Heights OH. Starting the next day (12/30/2024) I got disturbed by the lack of responsiveness and asked for a refund. Although I know for certain James has read my messages asking for a refund, he is ghosting me and hasn't responded to my requests for a refund. I have contacted Thumbtack support about this problem too.

    Business Response

    Date: 01/12/2025

    She was refunded in full

    Customer Answer

    Date: 01/15/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******* *****




  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a $3000 deposit on June 25, 2024 for rebuild of a porch and chimney. The work was supposed to start 7/8/24. On the scheduled day I did not hear from the company. I reached out to Joe and was told that new stair treads were on a 3 week back order . I reached out again several times the end of July and in August and was told that they were still on backorder. On August 21 and was told by Joe that the steps were in and they would start my project the following week. Joe told me that he will have a crew deliver some supplies to my house that week. The next week came and went and I didn’t hear from anybody . I reached out again and was told it was a delay on an another project and they would get to me the next week. The next week I did not hear from anyone again. Everytime I would reach out there will be another excuse for the delay and I would be given a different start date but no one would ever show up. After four months of now shows, I finally requested a refund 11/8/24 and was told by Joe that they were stuck on a 250k project but they could still get to me before Christmas. I declined and requested a refund; However, I have not received the refund as of yet. I did reach out to the company again 11/17/24 and no one has responded. I just want my money back

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/23/2024, I paid a $2400 deposit to the company with the understanding that work would be completed in March of 2024.

    Repeated dates were given by *** ***** that work would be completed in March, April, May, and June - each time no call/no show.

    Eventually, *** ***** offered a refund. When we became uncomfortable with repeated delays we accepted this offer on 6/10/24. They stated they sent a check via USPS 6/13/24 - said we would receive it "on the 14th or 15th". We reached out on 6/19/24 status when it didn't arrive, and they stated they didn't actually send it until 6/17/24 and it would again arrive "today or tomorrow." As of 6/28/24 still no check has arrived.

    On 6/14/24, I offered to go in person to pick up check to make it more convenient. Then offered my *****. *** ***** stated we would be paid by ***** 6/27/24 - no payment received. Then stated they would send payment by noon on 6/28/24. We shared our frustration and intention to file BBB complaint - their response then changed to stating they would send payment by 7/1/24 or 7/2/24. Continued delays and lack of follow through are concerning.

    We simply would like our refund of $2400 ASAP.

    Business Response

    Date: 07/23/2024

    The job was completed on 07/19/24

    Customer Answer

    Date: 07/23/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,


    ******** ****




The One And Only Mr. Mason is NOT a BBB Accredited Business.

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