Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered concrete on April 7, 2023 from tech ready mix for my project I ordered 1.7 yards. For $538.65 and then poured the concrete on April 7, 2023 and then again on April 11, 2023 I was charged an additional. $557.50 and they claimed that this is their process and this will go back to my card in a few business days. I have never heard of a process like this and no other concrete companies do this in the they double charged my card, I would like my money back ASAP and a fee for my inconvenience of my account getting overdrawn.

  Business Response

  Date: 04/24/2023

  ******

  I looked through the credit card transaction history and did see that he was charged twice.  I do know that we had trouble running his card and he used two different cards because the first one kept getting rejected.  We have issued him a refund via Square (see below).  This should conclude this matter.ThanksJasonJason A. B****ControllerMcTech Corp.8100 Grand AvenueCleveland, Ohio 44104-3110Office: (216) 391-7700Fax: (216) 391-6951Toll Free: (800) 391-7445********************"The information contained herein is proprietary and confidential to McTech Corp.  Receipt, review, use, disclosure, or duplication of this material by anyone other than an authorized employee or representative of McTech Corp. is expressly prohibited."From: Square <******************************>Sent: Saturday, April 22, 2023 12:10 PMTo: Jason B**** <********************>Subject: You have requested a refund for $557.50

  You have requested a refund for $557.50 Hello Tech Ready Mix, Inc.,You've requested a refund for $557.50 to the American Express card ending in ****. We'll update you with the status of this refund as it processes, but please note, refunds typically take up toseven business days to complete and post to your customer's statement.Visit your onlineSquare Dashboardto check the status of the refund and send a refund receipt to your customer. To send a refund receipt from this page, clickSend Receipt.When you request a refund, Square immediately deducts the refund amount from your Square balance (funds from sales that are awaiting transfer). If your Square balance doesn't have sufficient funds to cover the refund amount, your linked bank account will be debited to process the refund.For more information on how refunds work with Square, please visit our Support Center. SUPPORT CENTERThanks, The Square Team