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Business Profile

Colleges and Universities

Cleveland State University

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cleveland State University's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cleveland State University has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/03/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son started CSU back in 2021. We received a phone call stating there was money owed but no explanation as to why we owed this money. We went on the FSFSA and added CSU ( thinking that would take care of the problem). We received a letter in the mail stating that close to $6,000 was owed to CSU. Once calling around and speaking to different people we were told that it was because he son SSI number was entered into the system incorrectly. We tried to get this resolved but the blame was only towards my son and we did not find out about the wrong SSI entered until May 2022. After speaking to a bunch of people some of the money was waived but not all. There is still a balance of $1,832.58 that has still not been resolved. I have spoken to Veronica H********* and Michael A***** and Mr. A***** was very very rude and empathetic to our situation blaming everything on my son. Stating that it was his fault he did not see that he owed money and that the financial aid was not there. We have been through alot and we do not need to be spoken to in since a matter of disrespect.

      Business Response

      Date: 06/07/2022

      Although the student did attend all 3 classes that he was registered for and instructors have provided confirmation of his attendance, CSU is willing to waive the tuition because of confusion concerning the students providing the wrong social security number which would have provided him with financial aid.  The adjustment to the account was processed today 6/7/22 and the account will reflect a $0 balance.  If the student receives any correspondence from the state, it can be disregarded.  ********* ******** has been notified regarding this update as well.

      Customer Answer

      Date: 06/07/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ********* ********

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