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Business Profile

Telephone Equipment Repair

Mobilcomm, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephone Equipment Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2023, we will have used this company as our internet provider for 3 years. They are the ONLY internet provider available to us, with the exception of satellite internet connections with data limits that are not feasible for my job. They know that we are unable to get any other service providers in our area; therefore, they charge high rates for speeds up to only 10MBPS, and we average below 5MBPS on a good day. We have multiple documented evidence of our poor speeds and they have never compensated us for our low or nonexistent speeds - even when the issues are unresolved. We have been in communication with them since December 16th about our internet going out completely multiple times per hour, and they never are willing to compensate us for our loss in connection and we are always blamed for faulty equipment or functioning on our end. Our neighbors who use the same tower have experienced the same issues and despite our emails, calls, and texts they will not fix the issue and continue to blame the customers and their individual houses. I am at a loss on what I can do as a customer to keep from being charged for internet that we do not actually receive.

    Business Response

    Date: 01/17/2023

    I have been in contact with this customer and confirmed the issues they were having and resolved it. I have also credited them for their next month of service.us why here...

    Customer Answer

    Date: 01/17/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******** ******

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a loyal customer for Heavenwire Mobilcomm for over 10 years. The last 6 months I have requested for our internet connection issues to be addressed. I have been told there are no issues and they have replaced the requirement on my house as well as the same for my neighbor. I called again service tech came said everything is fixed and will be reviewing the access point tower. I then followed up due lack of communication of any update on the service ticket and was told that it was NOT even checked after the tech specifically stated he was going there next. I’ve spoke with “higher management” multiple customer service reps as well as multiple service technicians. No resolution, disregarded, along with terrible customer service. I have paid for a service that has not been provided for over 6 months and get told “there’s no issue” however I am not getting any connection. If they will not seriously service their equipment and provide the service they are selling and promising to provide that is 100% a rip off.

    Business Response

    Date: 01/17/2023

    I have been in contact with this customer and confirmed the issues they were having and resolved it. I have also credited them for their next month of service.

  • Initial Complaint

    Date:10/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid my bill on Oct 3, wasn't due until Oct 10. I called to cancel my service, it's not being used as of Oct 6, I have a new service. I called to cancel my service and asked for a refund, they cancelled my service but said they couldn't give me a refund, so I'm paying for a service I'm not going to receive!

    Business Response

    Date: 06/19/2023

    The customer spoke with a former employee. He informed her per our website, that Heavenwire has a No Refund policy and That All sales are final.

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Mobilcomm, Inc. is NOT a BBB Accredited Business.

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