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Business Profile

Property Management

Sundance Property Management LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Sundance Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sundance Property Management LLC has 49 locations, listed below.

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/06/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out of this property June 6th of 2022 for my lease ending June 12th 2022. Prior to my last month’s rent being processed, I contacted the property manager to ask why it is the full amount and not prorated. She said they prefer the full amount to be taken out then when they return my security deposit they will return the prorated amount. When my security deposit was returned, they incorrectly marked my move out date as the end of month, not the 12th and did not return the prorated rent. Along with this, I had paid the utilities for the first part on the month directly to the utility company, yet they deducted the remainder of the months utility cost from my deposit. I have attempted to reach out to the company multiple times via email and phone (voicemail messages left) but have had no response. They currently owe me the amount below.

      Prorated Rent Return $1134 * (18/30) = $680.40
      Incorrectly Deducted Utilities $33.66
      Total $714.06

      Attached you can see my lease, my payment for utilities, the email communication confirming I would be refunded, and the email chain of my follow up communication attempts.

      Business Response

      Date: 10/12/2022

      Good morning,

      I've investigated this issue and found the error. We will revise the deposit accounting, and send the prorate amount you are due. 

      Thank you for reaching out to have this corrected.

      If you need anything further or have any questions, please don't hesitate to contact me. I will send you an email with my contact information.

      Thank you.

       

      Customer Answer

      Date: 10/18/2022

      Better Business Bureau:



      I have reviewed the response made by the business. I will mark the complaint as accepted onece I receive the check from SDPM. 
      Regards,



      ******* *****

      Business Response

      Date: 10/28/2022

      Thanks. I'm showing the check number ****.

      Please let us know if its not received by mid next week.

      Customer Answer

      Date: 11/04/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

       

      I have received communication from the company letting me know that a check will be sent out. I have yet to receive the check


      Regards,



      ******* *****

      Business Response

      Date: 11/09/2022

      I did receive an email confirmation that the check has been received. 

      Customer Answer

      Date: 11/09/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* *****

      Received VM from customer confirmed she did receive refund check. 

    Sundance Property Management LLC is NOT a BBB Accredited Business.

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