Complaints

This profile includes complaints for PLK Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PLK Communities has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PLK Communities

  5905 East Galbraith Road Suite 4100 Cincinnati, OH 45236

• 

  PLK Communities

  LaFeuille Apartments 2682 Lafeuille Cir Cincinnati, OH 45211-8274

• 

  PLK Communities

  Mayridge Apartments 3183 Mayridge Court Cincinnati, OH 45211

• 

  PLK Communities

  Burgundy Court 3295 Rocker Dr Cincinnati, OH 45239-4163

• 

  PLK Communities

  Woodmere Apartments 9333 Roundtop Road Cincinnati, OH 45251

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't live here but my 6 year old daughter does they made them sit in the heat all summer kept telling them it's leaking free on nothing we can do it's almost winter now that it's cold they have had to use emergency heat that hardly works and maintenence is telling them it's leaking antifreeze lying to their face

  Business Response

  Date: 02/10/2025

  *******,

   

  No one has lied to ****** about her HVAC system. We have been in touch with ****** on numerous occasions about the heat situation and have responded via maintenance each time she reached out. The home heating system switched over to the emergency heat system when the furnace stopped working. They were not without heat when that occurred. We were also in touch with the HVAC vendor about the replacement when we realized that the freon leak wasn't repairable. Due to the very cold weather conditions, National was not able to replace the unit because it can't be charged in that cold environment. They had to wait for a break in the cold temps. The unit was replaced on 2/5 and the Regional Manager, Shanda has been in contact with ****** since 2/3. For reference sake, our team responded to requests on 12/30 - switched to emergency heat. 1/11 - heat is working using emergency heat - maintenance called and left a message for ****** about unit replacement when weather breaks. 1/16 - received note about electricity bill being high and again explained that we had to wait for break in the weather. We suspect ****** didn't get that note through our service request system. 1/24 ****** reported that heat isn't working. 1/27 Brian explained that the emergency heat is working but not the main unit. 

  We do apologize for the issues with the HVAC unit. Replacement was not in our immediate control. We are happy to know that this issue is resolved. 

   

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted the same maintenance request twice regarding a crack in my ceiling where water is leaking from when the shower is going. I have a bucket in the hallway catching the water and it is catching more each day. There is a bulge in the ceiling where the water is leaking from and I’m afraid that it will eventually bust through and cause more damage. I submitted the first request on 11/16 and the second one on 11/24 and no one has contacted me yet about the issue and both orders are listed as reviewed. I also was charged a $25 non compliance fee for my renter’s insurance, which is incorrect because I submitted my updated renters insurance before my old one actually expired. It was submitted on 10/24 and the renters insurance was purchased on 10/21. This fee was added on 11/25… when I called about it, I was told they don’t check documents being uploaded online and I would have had to email it. I did email it and I offered to send a screenshot of my email that was sent as well and I also explained I wouldn’t have known that they don’t check the uploaded documents as I was sent an email initially to upload my updated renters insurance into the uploaded documents. I was then told that after checking their email they did receive my notification and that the fee would be removed. This was Monday and it’s still on my account. I’ve reached out again via email regarding this with no response. It’s frustrating how quickly fees can be added on but not as quick to be removed.

  Business Response

  Date: 01/06/2025

  ******,

  
  Thanks for your patience while we worked to get this rectified for you. We are happy to know that we were able to address the
  issues that you were having. Appreciate your residency.

  
  PLK

   

  Customer Answer

  Date: 01/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:09/21/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeatedly this company refuses to fix mold and leaking walls in our storefront salon. Many of the staff have auto immune diseases and are greatly worried about the safety of the ****** building if they neglect leaking walls for years. Mold is serious and they do not care

  Business Response

  Date: 10/14/2024

  Hi ******! It is disappointing to have had these water issues at the salon and we know you are concerned. To that end, we have repaired all of the issues and we contracted ***** * Sons, which is a professional restoration company, to come out and inspect moisture levels in the salon. They found normal moisture levels in their inspection and said there is no reason for concern about moisture or mold. We have attached the email confirmation from ***** * **** about the moisture levels.

• Initial Complaint

  Date:07/24/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The towing in this apartment is insane!!!! We pay too much money to be getting towed out of visitor parking with no proof that the car has been there for 7 days or longer. My car was towed basically just because someone wanted y car gone I asked for proof of the pictures that they have showing my car has not moved and it been there 7 days and they couldn’t. Instead blamed tow company for tire which again you will need proof still. It’s wrong we pay this much money for them to tell us to park on the street or get your car towed. Should be ashamed of yourselves

  Business Response

  Date: 08/12/2024

  *** ******** was informed, both in writing and verbally, on multiple occasions that his car was illegally parked in the visitor lot at *********. We have emails and employee witnessed conversations. The car was not registered to him so he could not receive a parking pass. Our on-site team explained that if he brought in notorized documentation that he is legally allowed to use the car we would give him a parking pass. When his car was most recently towed, he proceeded to curse and berate an employee outside her apartment door. Finally, he produced a notarized letter and we willingly gave him a parking pass. During this interaction, *** ******** also apologized for his behavior.
  
   
  
  He will not receive a refund of the towing fee as he knew to expect it if he knowingly broke the parking rules.

• Initial Complaint

  Date:07/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We visited the ***** **** Apartments in ********** **** in May of 2024 to look at the apartments and check availability. We were told an apartment would be available the 3rd week of July. We went ahead and filled out paperwork and placed a deposit along with a holding fee on the apartment. We called the property on 7/10/24 to get the date we could move in. We were informed at this time that something came up and the apartment would not be an available until September now. We found this out 2 weeks prior to the date we had originally been given. We all ready have the moving company coming tomorrow as this is a move across the country. At the last minute we are now scrambling for a place to live. The employee we were dealing with stated she had told us about the delay but there was nothing in writing notifying us about the delay. So now it comes down to she said/he said and we have no proof that we were not notified of the issue.

  Business Response

  Date: 07/12/2024

  We have 5 recorded calls documenting all of these conversations. They cannot be attached in the BBB platform but we are happy to share them outside of this platform should **** like to hear them.

  Communication did take place with **** and ****** throughout this process as ****** does not currently live here and his mother, **** does. 
  
  ****** is making the move across the country to Ohio and his mother assisted with the touring process and is a co-applicant as well. ****** is looking for a home with very specific amenities and due to this multiples home were offered to him and were turned down. The only home that he is interested in is a home that happens to be under eviction due to holdover of tenancy at this time, because a non-renewal notice was delivered, and they were supposed to vacate on 6/8 and they did not. Hence, the reason they were advised no date was confirmed originally. They advised us that ****** was going to be moving in early July and staying with **** until the apartment was ready. 
  
  Per the phone call summaries below, a move in date was estimated and stated as not confirmed during every conversation.
  
  6/5 Deanna and **** worked thru online application issues and Deanna stated ‘Don’t know what the move in date is’ and offered a home on the 3rd floor with move in date 6/19 and other homes on the first floor that **** said ****** wouldn’t want. **** stated ‘He’s going to stay with is until that apartment opens up’
  
  6/19 Mackenzie informed ****** that he was approved and confirmed that he was going to be flexible with the move in date.
  
  6/21 Deanna and ****** spoke about his address and again confirmed no official move in date. She offered a smaller 2BR apt with a move in date of 7/11 but he said that he is set on this particular one. Again, he refused any other apartment home. He asked about starting his insurance on 7/1 and she informed him not to do that because the home will not be available then. She estimated the end of July but again couldn’t promise any dates yet. Advised that she was going to email him a welcome letter so he could see the address and monthly charges but reiterated again that we do not have a for sure, set move in date.
  
  7/9 ****** called for an update and asked if move in was still scheduled for 7/29 and Mackenzie advised that we still do not have a set move in date as we do not have possession of the home yet.
  
  7/10 ****** and **** called on a 3 way call to speak with Deanna about his move in date and were frustrated to hear that the home will not be ready in July, rather it could be closer to September.
  
  

• Initial Complaint

  Date:06/19/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** ************* am a resident at ******* ****** apartments in Cincinnati, Ohio 45238. My address is **** **** ****** ***** ********* *** *********** ***o. My complaint is their loud air condition on both sides of my building is defected has loud loud noise and you comes into your apartment and you can't sleep at night and it's giving me a bad headache pain in my head. I have recorded it on my phone. How loud it is. It is horrible. I've never experienced nothing like this in my life of the 12 or 13 years living here at this property. I complain it to the landlord Jessica management here at ******* ****** apartments and nothing has been done. Only thing they have said to me was lies. They don't want to fix their all these air conditions on the side of this building. I contacted them last year about it. Now the air conditioner has gotten worse. It is so loud when I shut my window in my bedroom. You still hear the loud noise. It's worse when the window was up in the summertime and it's horrible. Please help. Let me help them fix this condition here at this property. They increased my rent to $885 every month and this is what I've been getting here. They also carpet my apartment but did not do my bedroom or the hallway and I've been living here over 12 years that need to be taken care of too .

  Business Response

  Date: 06/27/2024

  Hi ********!

  Please accept our apologies for the delay in addressing this issue with the air conditioning unit. We pride ourselves on being prompt and clearly we dropped the ball on your request. We are happy that we were able to address it today and as I understand it, the noise issue has been resolved for you. You should have received a phone call today from Jessica, the property manager. We are working to address the carpet issue in your hallway and bedroom areas. Someone from the office will be in touch in the next week or so.

   

  Customer Answer

  Date: 07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I talk with Vantage point apartment manager Miss. Jessica she said it came to her attention that I have reported a complaint with the better Business bureau about my apartment, and about my carpet and the air condition and I said yes the outside air condition  it loud and that I  have been up all night and my head hurts so bad from The outside air condition noise motor, and this is not the air condition that's  in my apartment the outside air conditions outside on the wall motors is defected and she stated that someone had came by my apartment on the 26th of June and I didn't let him in and I stated to her no. I let the man in and I told him it's not my Air condition in my apartment why he was in my home? I turned on the air condition so he can hear that it wasn't mines. I said they must have made a mistake. It's not my  apartment. And he told her that I didn't let him in My apartment. I turned on the air condition  so he can hear it and It wasn't making  any noise he hear my air condition and he laughed and walked out and out the door.  But he did not tell her the truth. He said that I didn't let him in my apartment .And I  told her It's the outside wall motors defected on the walls outside of my bedroom  window where all the noise is coming at outside on the wall ,I said to her, what I  told you last year about this . and  all I got was lie about fixing all of them . And  it  so loud and I can't sleep at night and it's giving me a headache pain in my head and it's been going on since last year when I reported it last year and recorded it many many times and I let her hear it in the office And she said she hasn't heard anything about this. I said Yes you have. I said I came to the office last month and told you and  you where out side of the office and before I can say anything to you, you  say is this about The outside air condition I said yes and told me then that she would make a report  and I never heard nothing from her again That's why I call the better Business bureau on this apartment complex, about the conditions living  here .  It's horrible To have no peace when you come home.  I Work hard. I'm a state testing nurse's assistant. I'll be lifting up 200 to 300 lb people. I work in the psych unit and hospice worker. I was the one out there working when Covet -19 came out saving lives. That's my job.  Even in my living room and dining room the noise is extremely loud. I need help with this matter. I need for them to fix this, then  she said she don't know if they can do that but she she'll talk to corporate of office about it and see about the out side Air condition motor on the walls. All of them she don't know if they can do it or not. and I  said oh and what about your carpet in your bedroom in the hallway and I said it hasn't  been done and I said You didn't  do them in the bedroom and hallway all you did was the  dining room and  living room that you put carpet down she no . I told her  It's been like that for over 13 or 20 years. And she that she could not do the bedroom carpet or the hallway carpet. Because she was just being nice when she put the carpet in the living room and dining room. But she would come by and look at it,  and I said So. I'm going to have Mitch match carpet and my home the living room's going to be done new and the bedroom and hallway is going to be old and disinfected. She said she only did the living room and dining room just to be nice to me. It was another word she used and I Don't remember that word word .said well what about the upkeep of my apartment? My kitchen floors and my countertops and stuff is worn. They're old in the bathroom countertops. I said to her and she said no I can't  do that in your apartment,  and that she well make appointment  with me to come by next week sometime or call you so she can  look at your your carpet in your hallway in your bedroom. I said to her please call cuz I'll be out of town this Sunday the 30th of June and won't be back to July 8th then she call me before I got home And left a message on my phone that if she can't come by there July 1st that she will not be back over there to look at my carpet in my bedroom and hallway knowing that I will be out of town all of Next  week . So there no way I can be here on July  1st  and people like that I would not want them to come in unless am here how she was so rude and nasty to me when I was in her office . So maybe when I talked to her tomorrow she'll be understanding about coming to see my my carpet on the 8th are 9th of July  she haven't did anything to my apartment anyway so what's the rush So there it is what I'm going through. I don't know what's going to happen but I am sending this off to you .

   

  This is ******** ******* ***** ,Thank you.
  
  
  

  Business Response

  Date: 07/12/2024

  ********,

  The ******* ****** team including Jessica received confirmation from you that they resolved the air conditioning noise issue for you. We are unclear about what further complaint there is to address. Jessica will be back in the office on July 15th. Please reach out to her there to communicate what else it is that you need.

   

  Customer Answer

  Date: 07/16/2024

  Better Business Bureau:

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  The issue here at the apartments where I live has been resolved and everything is fine. Thank you for helping me. God bless ******** ******* ***** 
  
  Regards,
  
  ******** ******* *****
  

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing that, first, on May 7th, 2024, after reporting issues such as a large water leak occurring on the guest bedroom window making visible pre-existing water damage on the paint, caulking, and walls around that window prior to our move-in raising reasonable concerns of pre-existing mold in the room, secondly, reporting a fishy musty smell in the master bedroom whenever it rains and, thirdly, the widely ripped insulation jacket around the A/C copper pipe causing condensation and visible dark drip stains around the A/C unit (more concerns of mold accumulating in the jacket), ****** ******** did not take appropriate actions to fix the issues nor in a timely manner, the 14 days allowed by ******** law. Several times the maintenance team was sent over with most of their responses downplaying our concerns saying that leaking "was normal", "it happens everywhere" in ******** and did not try to fix what is an emergency situation until a week later! We continued to report our mold concerns, which were constantly delayed because of the dismissive attitudes and inaccurate communication to the office claiming fixes to the issues when they were not. With the maintenance team involved, this back and forth communication to the office wasted a lot of time. Meanwhile our family has only seen an increase in health issues such as allergies, headaches, rashes, congestion, and disrupted sleep, which led us to by mold test kits. Within 48 hours the mold kits showed that there is mold in the guest bedroom and in the master bedroom closet that the maintenance team dismissed repeatedly. It wasn't until we reported our mold kit findings on 5/20/2024 that the office decided to call in a contractor to start a test for mold a week later on 5/28/2024, not earlier! I have pictures and videos of everything. It is well over 14 days for a repair, it is our legal right to terminate the lease agreement without penalty and are leaving as a matter of health and safety for our family.

  Business Response

  Date: 06/13/2024

  ******,

  We are very sorry to see this complaint come through. We do our best to tackle problems such as these in a timely manner and with integrity. Admittedly, we could have been a bit faster to resolve the issue regarding the AC unit on the first try but through the email communication it appears that Karen took your communication seriously and responded accordingly. We did have a contractor come in to do a mold test in your home as those "at home" kits are not professional nor are they accurate. The email attached from ***** * **** explains that there were no "unsafe" mold issues in your home. You terminated your lease agreement without proper notice and will therefore, be held to the appropriate lease termination fees. We do wish we had been able to work through this without having you move out. We wish you the best in your new home wherever that might be. 

• Initial Complaint

  Date:04/25/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was living in ******* ****** **** when I moved in there was no fresh paint no new carpet or and new appliances as I stayed their for 3 years I started to notice mold and roaches I started contacting them about them problem and I decided to move I was told after a year of having problems and calling the health department I could move when I moved i was told I would receive my deposit jessica g**** is trying to hold my deposit saying for carpet and smoke problems but when I was moving they house keeper chris did a walk through and said apartment was good and needed little to know work done jessica is saying that it needs new carpet which we didn't have new carpet when we moved on new fresh paint or appliances so she is trying to keep my deposit being spiteful because their should of been a check list from when i moved in and out and should tell her I had nothing new so I want half or all my deposit because jessica is lying and trying to hold my money

  Business Response

  Date: 05/01/2024

  *** ****,

  We are sorry to see this complaint come through given that we were amenable to allowing you to break your lease contract with us with no financial repercussions for rent payback. As part of that signed agreement (attached), you agreed to "not make any statements written or verbal that defame, disparage or in any way criticize the business. Further, all communication as it pertains to the lease agreement and terms of fulfillment will be communicated in a positive and factual manner to any third party."

  Upon inspection of the home, we deemed that the carpet needed to be replaced due to excessive wear and dirt that was not able to be removed by shampooing the carpet. We also had to paint the home twice to cover the marred walls due to smoke? or dirt damage that couldn't be covered in one coat which is our standard practice. All Photos are attached. The costs for those items totaled $728.48. We retained your $400 deposit against that balance. The only remaining amount due is $328.48.

  link to the photos from the inspection -  ***** - ****

   

   

   

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There had been an issue with mice since I first moved in on December 9th, 2022. Recently I’ve found 5 mice in the mist of 3 days. This is not the first time I’ve seen that many mice in a short amount of time. I’ve called and complained to the landlord, and they charged everyone $5 extra a month for pest control to come by as needed, and still I’m having the same issues with mice in my apartment. I have a 3 month old son who has floor mats that he can’t play on because of this move issue.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past few months we have had an issue with someone smoking / cooking with weed that causes our entire apartment to reek of the odor. Multiple tenants including us have complained over and over and over about this occurrence to the management in Elevation 800 only to have a warning email sent out. Clearly this has no effect because this problem continues to persist. The smell is so bad that it is causing my wife and I to sleep out side of our bed room, where the odor is the strongest, and leaves us with sore throats at the end of the day.

  Business Response

  Date: 02/05/2024

  *****

  We are truly sorry for the issue you're experiencing in your home. It can't have been pleasant and we want you to know that there has not been purposeful neglect to resolve this issue. As you can imagine, complaints such as this are delicate matters. Without proof of exactly which home is causing the smell, we are not legally allowed to pursue a negative action. ****** indicated that she has made multiple attempts to attain that proof to no avail. A court of law would have to uphold any action that we take, so that proof is absolutely necessary. That said, we expect that there will be residency changes in your building based on other factors so we are hoping that in the next few weeks this issue will resolve itself. 

  Please accept our sincerest apologies. Reach out to ****** if you have any further questions.

   

   

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********. Although there doesn’t seem to be legal way to resolve this issue. I was promised that other measures will be taken. If this issue does not resolve in a couple of weeks then I will reopen this case and go in a different direction.
  Regards,
  
  **** *******