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Business Profile

Plasma Donation

CSL PLASMA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plasma Donation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against CSL Plasma due to unfair treatment and unresolved issues at two Cincinnati locations (***** and ********). Around late 2023, I visited the ***** location for my first donation and waited over four hours, only to be permanently deferred because a nurse assumed I could not pump my hands due to minor wrist discomfort. She never examined me. I later provided letters from my rheumatologist, orthopedic specialist, and primary care doctor stating I have no diagnosis that prevents donation. After eight months, the deferral was removed.

    When I returned, CSL’s system incorrectly showed a medication I have never taken or been prescribed. I showed my MyChart medication list to prove this, but staff said only a doctor could remove it and that none were available. I was turned away again. At the ******** location, staff cleared the error, and I successfully donated once. When I returned two days later, the same false medication appeared again. The nurse became frustrated, treated me disrespectfully, and canceled my donation after I calmly asked a question. The manager refused to investigate and permanently deferred me again.

    I have repeatedly contacted CSL with no resolution. I am requesting: (1) a full review of my donor record and removal of the incorrect medication, (2) reinstatement as a donor, (3) compensation for lost time and stress, and (4) written confirmation that the medication issue has been corrected. I have successfully donated at ********** with no problems, proving I am medically capable of donating. CSL’s errors and lack of professionalism have caused me emotional distress and financial hardship.

    Business Response

    Date: 11/12/2025

    Thank you for writing to us. Out of respect for privacy. We need the donor to communicate directly with us at ************************************

    Customer Answer

    Date: 11/21/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


    Hello,

    I attempted to contact CSL Plasma directly as they requested, but I was unable to reach anyone successfully. I called and spoke with a representative who tried to transfer me to a manager, but the call rang for several minutes with no answer or voicemail option.
    I also attempted to submit an inquiry through their website multiple times, but each attempt failed and showed the error message: “Oops! Sync data failed.” I have screenshots documenting this issue. Additionally, there were no working email options provided, and my previous attempts to reach a manager have gone unanswered.
    I am making a good-faith effort to resolve this matter as directed, but CSL Plasma’s contact methods are not functioning properly or are being ignored. I am requesting that the BBB re-engage the business to ensure I receive a response from Corporate Relations or management regarding my unresolved deferral and treatment issues.

    Thank you for your continued assistance.
    Sincerely,
    S***** ***********

CSL PLASMA is NOT a BBB Accredited Business.

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