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Business Profile

Pest Control Supplies

Zevo Insect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Supplies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon trying to use the zevo ant,roach & spider spray I found it not working. This 10 oz spray can did not work at all. Nothing came out at all.. The store I purchased this at told me to call zevo and tell them what was happening.. I have attempted to call ###-###-#### , as listed on the can, but after being put on hold 6 times and then ultimately being disconnected while waiting, I figure the company really doesn't care about helping me out. It's truly Buyer Beware ! A company as big as * * * really doesn't care about the customer and or it's product purchased. As a senior person on a fixed income it's very important to me to make sure the things I buy work as advertised., And if theirs a problem, I need a way to get help...This product didn't work at all, as well as the company's assistance contract number. So I'm left filing this complaint as my last resort to get help. I'm really losing trust in * * * ,

    Business Response

    Date: 07/09/2024

    Thank you for contacting the Better Business Bureau (BBB) and Zevo.

    We are very sorry to hear that our product did not work for you. We also regret that you were not able to get in touch with us. We make every effort to answer calls as quickly and efficiently as possible. Please look for an email from our Zevo Team with further details on how we can assist.

    Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The bottle every time you squeeze it it covers your hand in the with the solution I would appreciate it if somebody could contact me, or, send me something to replace it with. Thank you very much.

    Business Response

    Date: 11/29/2023

    Thank you for reaching out regarding Zevo and we're sorry to hear the bottle is leaking. We have made a report of this and encourage you to reach out to us directly in the future if you have an issue. I have requested a refund be sent for the product, please look for a debit card to arrive in about three weeks.

    Kind regards. 

    Customer Answer

    Date: 12/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 

    Regards,

    ****** ********

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No #1 product leaks when sprayed on over 1/2 the bottles and they said it has no residue and it does.

    Business Response

    Date: 12/20/2023

    Thank you for contacting the Better Business Bureau (BBB) and Zevo.

    We are very sorry to hear about your product leaking and the residue you experienced. Please know that, all of our products go through strict quality controls to make sure they work as expected. We are sorry that wasn't the case here. Also, rest, assured your feedback on the sprayers will be shared with the rest of our team. Finally, please look for an email from our Zevo team with details about how we can further assist.

  • Initial Complaint

    Date:01/20/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a research study for a Zevo product thru ****** *** **** Community (a survey site). I received the Zevo product and for 3 to 4 months used it, did questionnaires, took surveys, and had discussions about its attributes. After the project was over I was supposed to receive a cash reward. I have been back and forth with their excuses since October and now they won't even respond to me. PLEASE HELP. ******** ***** Phone: ###-###-#### Email: ************************ Thank You.

    Business Response

    Date: 01/29/2023

    Thank you for reaching out and we're sorry to hear of your disappointment.  Generally, these events are not done by our team, but by outside companies. We have reached out internally to see if there is information available. If you could reply advising, who you were working with and have been in communication with, that would be helpful.

    We look forward to your reply. 

    Customer Answer

    Date: 01/29/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    I was in touch with Cait at. 
    <*********************************

    I'm not rejecting anything, just answering their question. I can forward any emails I had with them since last summer. Project closed around the end of October. Thank You. 

    ************************


    Regards,

    ******** *****

    Business Response

    Date: 01/31/2023

    Thank you for the additional information. While our Zevo Team didn't directly handle the research program, the company they hired did agree to reach out to you directly since it was their responsibility to handle the program to completion. Please let us know if you do not hear from them. 

    Kind regards. 

    Customer Answer

    Date: 02/07/2023

    I got a response from Branded Surveys :

    The following order has been placed:
    Order number - *********
    Item - $25 ********** Gift Card

    Your eGift Card will be emailed to you in 1-3 Business Days.

    I'm just waiting to get the email, says 1-3 days.

    Thank You Very Much,

    ******** *****


    ******** *****

  • Initial Complaint

    Date:09/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This product is not safe for ppl with respiratory issues, sinus problems or allergies. There is no label warning for this. I bought this product because it advertises that’s it is safe to use for ppl and pets. I have asthma and chronic cough so I thought it was safe. We’ll definitely not. I used the product in my shower to kill ants on Saturday September 3rd. About 30 mins after using I felt my lip getting big. When I woke up on Sunday September 4th, I had swollen eyes and swollen lips along with swollen hands. I had hives on inner and outer thighs as well as hands and shoulders. I also had shortness of breath. My husband rushed me to ER where I had to get an IV with meds for allergic reaction and a breathing treatment. It was awful. I had to get a prescription for inflammation such as prednisone and banophen. Is this company BBB accredited because it shows that it is on their website. This product is extremely harmful for ppl like myself who have asthma and other respiratory issues. Yet it advertises that is very safe even if put on skin. I will be looking for a lawyer to file a report and to get compensated for what I had to go through.

    Business Response

    Date: 09/13/2022

    Thank you for contacting Better Business Bureau (BBB) and Zevo.

    We are very sorry to hear about your experience and take reports of this nature very seriously. Please know that, safety is at the cornerstone of everything we do. We also want to share that we thoroughly evaluate our products for safety when used as directed. As part of standard practice, we regularly monitor our products, as well as our consumer comments about them and we maintain an ongoing monitoring program for quality and safety.

    While our products are used in many households without issue, we also know and respect that some consumers may have unique sensitivities to some of the ingredients used in everyday products. If you're interested in the ingredients used in our products and their function, we provide ingredient lists, including fragrance ingredients, for many of our household products -- including all of our Zevo products -- that can be accessed on the following website: https:/******************/.

    Finally, we would be happy to consider out-of-pocket medical expenses. However, we cannot consider compensation for pain and suffering. We will be sending the paperwork for out-of-pocket medical expenses, please allow 7 to 10 business days for delivery.

    Again, we are very sorry to hear about your experience and appreciate the opportunity to address your concerns.

Zevo Insect is NOT a BBB Accredited Business.

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