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Business Profile

Laser Eye Surgery

LCA Vision Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Eye Surgery.

Complaints

This profile includes complaints for LCA Vision Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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LCA Vision Inc. has 51 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had lasik correction in 2019 and purchased a lifetime enhancement package. My eye doctor is now recommending an enhancement. I have submitted the required paperwork to LCA vision over six months ago with not response from them. I have called and received no return phone call. I cannot set up an appointment to be seen for an exam by their doctors either. I feel that the enhancement guarantee is a scam and would like resolution in this matter.

      Business Response

      Date: 02/04/2025



      February 4, 2025

      VIA E-MAIL AND ONLINE PORTAL TO:
      ***** ********
      Marketplace Resource Consultant
      Better Business Bureau
      1 East Fourth Street, Suite 600
      Cincinnati, OH 45202

      VIA E-MAIL TO:

      ******** ***
      ***********************


      RE: Case No. ********- ******** ***

      Dear Renee, et al:

      This letter is being sent in response to the above-referenced complaint filed by ******** *** (“Complainant”)
      with the Better Business Bureau.

      Complainant received a Lasik procedure on October 10, 2019 at the LasikPlus in ***** ****** **.
      Complainant now needs an enhancement and states they had been unsuccessful in their previous attempts to
      contact us.

      Thanks to the Complainant calling in recently and speaking with our call center team on 01/08/25, we are
      now able to escalate this matter so that the local medical team can determine if it is medically safe to move forward
      with retreatment. The Complainant can reach our Enhancement team at [email protected] to follow up about their
      next steps for pursuing an enhancement, as well as any remaining questions they may have about the retreatment
      process.

      Feel free to contact me at ###-###-#### or **************************** if you have any questions.

      Best regards,

      /s/ Kyle H******

      LCA-Vision Inc. d/b/a LasikPlus

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Lasik surgery from Lasik+ in ********** ** in 2017. My vision has regressed and I contacted them in 2023 to have “touch up” surgery which is guaranteed. I sent in the paperwork and a new vision screening in May 2023. I have yet to hear anything from the company and when I call it says it “can’t complete the call”.

      Business Response

      Date: 12/30/2024

      December 30, 2024

      VIA E-MAIL AND ONLINE PORTAL TO:
      ***** ********
      Marketplace Resource Consultant
      Better Business Bureau
      1 East Fourth Street, Suite 600
      Cincinnati, OH 45202

      VIA E-MAIL TO:

      ******** *******
      *****************************


      RE: Case No. ********- ******** *******

      Dear *****, et al:

      This letter is being sent in response to the above-referenced complaint filed by ******** *******
      (“Complainant”) with the Better Business Bureau.

      Complainant received a Lasik procedure on February 24, 2017 at the LasikPlus in *********** ************.
      Complainant now needs an enhancement and states they had been unsuccessful in their previous attempts to
      contact us.

      Thanks to the Complainant calling in recently and speaking with our call center team on 12/3/2024, we are
      now able to escalate this matter so that the local medical team can determine if it is medically safe to move forward
      with retreatment. The Complainant can reach our Enhancement team at [email protected] to follow up about their
      next steps for pursuing an enhancement, as well as any remaining questions they may have about the retreatment
      process.

      Feel free to contact me at ###-###-#### or **************************** if you have any questions.

      Best regards,

      /s/ Kyle H******

      LCA-Vision Inc. d/b/a LasikPlus

      Customer Answer

      Date: 01/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******** *******

    • Initial Complaint

      Date:05/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the company promises a free update exam if my vision changes. they will not give me a date for an exam. i have been calling them since febuary. there answer is "there is nothing availble at this time"

      Business Response

      Date: 05/15/2024


      May 15, 2024

      VIA E-MAIL AND ONLINE PORTAL TO:
      Better Business Bureau ******* **
      ***** ********
      *****************************



      **** ***********
      ************************

      RE: Case No. ********- **** ***********

      Dear *****, et al:

      This letter is being sent in response to the above-referenced complaint filed by **** ***********
      (“Complainant”) with the Better Business Bureau.

      Complainant received a Lasik procedure in 2006 at the LasikPlus in ******** **. The complainant now needs
      an enhancement and is upset about how long it has taken to have his case reviewed for retreatment.

      We want to apologize for the inconvenience and frustration *** *********** is encountering with the
      retreatment process. We have implemented new processes to streamline the retreatment requests. We have
      reached out directly to those involved in the retreatment process as well as the local medical team to expedite his
      retreatment request.

      We have confidence that he will be contacted shortly to review options available. However, we cannot
      guarantee if *** *********** will have a retreatment under the lifetime plan. The local medical team must
      determine if a retreatment is medically safe and appropriate.

      Feel free to contact me at ###-###-#### or [email protected] if you have any questions.

      Best regards,

      /s/ Kyle H******

      LCA Vision

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to get hold of LasikPlus at **** *** *** ***** in ******** ** is impossible. If you call their number it goes to a central answering service that is monitored but not helpful to resolve questions or concerns. I was schededuled for lasik on 3/8 but they called & left a v/m that they need to change it to 3/7. I have called 6x and they don't answer the phone...it goes to an answering service that tells me that the ******* office will call me back. They don't. I drove over 2x from a different city...the web and fb both say they are open...both times the doors were locked - 2/19 at 1:00pm ish and 2/20 at 11:30am ish. This is insane. They need to provide service and communicate better. I still have no answer on the day/time for my surgery. Did they go out of business?

      Business Response

      Date: 02/23/2024

      February 23, 2024

      VIA E-MAIL AND ONLINE PORTAL TO:
      ***** ********
      Marketplace Resource Consultant
      Better Business Bureau
      1 East Fourth Street, Suite 600
      Cincinnati, OH 45202

      VIA E-MAIL TO:
      ****** ******
      **********************

      RE: Case No. ********- ****** ******

      Dear *****, et al:

      This letter is being sent in response to the above-referenced complaint filed by ****** ****** (“Complainant”)
      with the Better Business Bureau.

      Complainant received a Lasik procedure in 2003 at the LasikPlus in ******** **. Complainant now qualifies
      for a FREE enhancement (which is a second procedure) and is scheduled for this on 3/7/24 as she stated. The office
      has since followed up with her and let her know of the day and time of her surgery which seemed to be all she was
      needing.

      Complainant states that she called 6x per day and no answer. As the complainant stated there is an
      “answering service” this is our centralized in-house call center team. They are equipped to answer most questions
      a patient would have. This is so the vision centers can focus on patients. The vision center is not open daily; and we
      are not a “walk in” facility. Most patients have an appointment to come into the vision center like any other
      healthcare office. The complainant called our call center team once a day on 2/13, 2/14 and 2/15, the call center
      followed protocol trying to reach the center directly if they were open. In these 3 instances 2 of the days the center
      was closed the other day they were treating patients and unable to answer calls.

      The complainant states she only wanted to know when her appointment was scheduled for. This is a simple
      question that the call center could have provided her with. However, she demanded to speak to the local staff,
      specifically Tina. Due to this is why there was a delay in communication. Ms. Pettee in the future please try to have
      your concerns addressed by our call center team. They are very knowledgeable and more than just “an answering
      service”.

      Feel free to contact me at **************************** if you have any questions.

      Best regards,

      /s/ Kyle H******

      LCA-Vision Inc. d/b/a LasikPlus

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a Lasik procedure done by *** ***** that is under the umbrella of LCA Vision in April of 2014. My procedure included a lifetime warranty for enhancements and corrections. In the following years, i continued to see an optometrist regularly and no issues. At my most recent appointment i was told that i needed corrective lenses for distance, the same issue i had corrected with Lasik, I reached out to *** that is still an open/operating business and was told that the location i went to, had declared bankruptcy and my lifetime warranty is no longer valid. The larger entity (*** ) and the parent Company ( LCA) should be required to honor the guarantee and i should not have to pay for another procedure. The bankruptcy of the location does not diminish the quality of work that *** put their name on in 2014 when i had the procedure and the bankruptcy should not have any bearing on the lifetime agreement they had in place,.

      Business Response

      Date: 09/11/2023

      September 7, 2023

      VIA E-MAIL AND ONLINE PORTAL TO:
      Better Business Bureau 
      ***** ********
      *****************************


      VIA E-MAIL TO:
      ******* ********
      ****************

      RE: Case No. ********- ******* ********

      Dear ****** et al:

      This letter is being sent in response to the above-referenced complaint filed by ******* ********
      (“Complainant”) with the Better Business Bureau.

      We emailed the complainant to confirm her identity and determine the location where she was treated.
      The complainant stated via email that she was treated at a *** center in ******** ******** **, which we have no
      record of. Complainant is correct that *** filed for bankruptcy and some, but not all, of ***** assets were later
      acquired by LCA Vision. As part of the acquisition, only the brand name and certain centers (locations) were
      acquired - this particular center in ******** ******** ** was not one of the centers that was acquired in the
      purchase.

      The complainant states that they believe because *** the brand still exists that the parent company LCA
      Vision should still honor the lifetime warranty. Unfortunately, since the center was not acquired by LCA Vision
      there was no liability, assets or patients assumed from this location in ******** ******** **. We understand
      complainants frustration with this answer and sympathize with them. However, there is no relationship between
      LCA and this patient. We cannot even fully identify if someone was a patient. We have no legal obligations to this
      individual and are requesting the complaint to be closed and removed from our BBB business page.

      Complainant is more than welcome to come to any of our LCA Vision brands for an enhancement. We are
      happy to offer a discounted rate for an enhancement as a good faith gesture considering the circumstances.

      Feel free to contact me at ###-###-#### or **************************** if you have any questions.

      Best regards,

      /s/ Kyle H

    • Initial Complaint

      Date:12/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Lasik done at Lasik Plus in Roseville, purchased a Lifetime satisfaction plan offered by LCA vision, Inc. The Dr James A moved location and now he is retired. I tried contacting several lasik plus and the Dr office no one can seem to tell me where or which office I can get my enhancement under the Lifetime plan.

      Business Response

      Date: 12/22/2022

      Please see attached response from LasikPlus 

    • Initial Complaint

      Date:10/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Lasik surgery in April of 2021. I spent $3,994.00. I purchased the lifetime revision surgery if needed. The last couple of months my eyesight has changed. Blurred vision and unable to see close. I contacted the center in ** ****** that performed the surgery. I was told that I would need to see an outside eye care doctor for an examination before they would do an evaluation. I should not have to pay another eye care doctor to do a evaluation that Lasik will have to do to perform the corrective surgery. I did reach out to other eye care doctors to have the evaluation and due to the circumstances they are unable to do the evaluation for Lasik because they could be liable if something happens during the corrective surgery. I would like for Lasik to honor the service they performed and the lifetime revision policy I purchased. I was NEVER told if I had to had revision surgery that this was the process. I checked the paperwork they gave me and there is no mention of Lasik process for revision surgery. I feel this is very misleading. I've tried several times to get this matter with Lasik and they have done nothing to get this resolved.

    • Initial Complaint

      Date:07/29/2022

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The entire month of July advertisement for lasik250 for “lasik as low as $250/eye” has been on radio stations 100.3 and others in the Boise area. When I called the number I was scheduled with ** **** ******* office at LasikPlus. After the exam I was given a quote for $3928. They said they have no idea which add I was taking about and that they’re not affiliated with that add. They don’t care what the add says, they don’t offer that service and haven’t since at least 2019. ******** in the office said she could care less about the add and no in the office cares that it mentions or links to them, they don’t offer it. She continued it doesn’t matter that they are directly connected to it, it’s not them and they have no control over their mds name being used or linked to the add. She then told me her last day with today and she couldn’t care less. She told me then that another ladies name was ******** and transferred me to her ( the first person I spoke to was named ******** and answered the phone as that). It’s false advertising and disgusting for a company to do this.

      Business Response

      Date: 08/05/2022

      August 5, 2022

      VIA E-MAIL AND ONLINE PORTAL TO:
      ***** *****
      MArketplace Resource Consultant
      Better Business Bureau
      1 East Fourth Street, Suite 600
      Cincinnati, OH 45202

      Via E-mail:

      **************************

      RE: Case No. ********– ***** ***********


      Dear *****, et al:

      This letter is being sent in response to the above-referenced complaint filed by ***** ***********
      (“Complainant”) with the Better Business Bureau.

      Complainant alleges he heard a $250 per eye promotion on the radio. The Company has not authorized any
      such advertisements to air for a years. While it would be hard to believe a radio station would run an on old
      advertisement from years ago, we are investigating the matter. That being said, the discontinued price promotions
      were limited to consumers with prescriptions of to -1.00 diopter (minor nearsightedness) with up to -1.00 diopter
      of astigmatism, and only available on a traditional excimer laser.

      In the meantime, we request the Complainant to e-mail [email protected] to see what sort of
      accommodation we give Complainant if he is determined to be a safe candidate for laser vision correction surgery.

      Best regards,

      /s/ Kyle H******

      Customer Answer

      Date: 08/09/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
      In this it states that this is an old add. So have confirmation from the radio station of the e information advertised with the correct contact info… this is false advertising 
      Regards,

      ***** ***********

    LCA Vision Inc. is NOT a BBB Accredited Business.

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