Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeSafer has 123 locations, listed below.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

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  LifeSafer

  4290 Glendale Milford Road Blue Ash, OH 45242-3704

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  LifeSafer

  529 25 1/2 Road Suite B113 Grand Junction, CO 81505

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  LifeSafer

  475 W 115th Ave Unit 1-A Northglenn, CO 80234-3048

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  LifeSafer

  1083 Diplomat Drive Suite 105 I Debary, FL 32713

Review Details

• Review fromDeen R

  Date: 04/29/2023

  1 star
  The worst company I have ever experienced in my life never had such disrespect when it comes to customer service since day one. Those people in customer service a very rude for no reason if you get them. They only answer when you want to start a new installation of course. Soon as they find out you are not on the line for new install they cut you off and transfer you immediately, even if you a talking. I wait for hours for service and get no one but a voice mail box. I left over 10 messages no call back. When you dial 8 on the line waiting service to not miss your spot they don't call you back. So what is the point of their customer service system. I warn you DO NOT go with this company you are going to get violations because customer service is so hard to reach, if you have to pay extra with another company I suggest you do that. They are going to tell you that they are under staffed but how is that my problem. Don't join this program, take this as a warning fam.

  LifeSafer

  Date: 05/04/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.

• Review fromRobert H

  Date: 04/14/2023

  1 star
  Had device installed yesterday and it is not working 24 hours later. Primary purpose for negative review is the bait and switch pricing. Beware get all pricing in writing before going with this company. They have lots of hidden fees including installation and document fees. I recommend going with a different company although all 3 are extremely cheesy. They pick up for sales in 1 minute but if you require service you will be on hold for hours. Beware!!!

  LifeSafer

  Date: 04/17/2023

  We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from that team will be in contact with you to see how we can help.

• Review fromNiulka R

  Date: 04/13/2023

  1 star
  The company nor its employees are helpful to the buyer whatsoever, there is no consistency on their products working properly.

  LifeSafer

  Date: 04/14/2023

  Were sorry to hear you have experienced a difficult time with your LifeSafer device. We want to make sure you are confident and feel safe when you are on the road. We've done our best to help by troubleshooting and giving you different devices. Please feel free to reach out via email to the Reputation Manager who was helping you in February.

• Review fromBeau D

  Date: 04/04/2023

  1 star
  Device stopped working and the company told me to change my battery. They instructed me exactly how to do so with the device installed. So I did as they told and the device worked for a few minutes then completely stopped working. LifeSafer then told me to disconnect the battery and reconnect it serveral times, this also didn't work, forcing me to get a tow.
  The service center that works on the device told me that the device had malfunctioned so I need to email LifeSafer to ask for a refund on the tow. Lifesafer then completely changes their story and tells me that because changing the battery caused a fluctuation in the power to the device, it was my fault that the device stopped working and they will not reimburse for the tow.
  Why would LifeSafer have me change the battery, or have me disconnect and reconnect the battery several times if power fluctuations can fry the relay?
  This is the exact kind of service you can expect from them, complete fraud of a company who will do and say whatever and then never help with the damages they cause.
  If you do not have a lawyer on retainer to drag this company to court for breach of contract, I really hope you consider an alternative provider.

  LifeSafer

  Date: 04/05/2023

  High-quality service and the satisfaction of our clients are of utmost importance to us at LifeSafer. We would like to find out more information regarding your concerns, so someone from management will be reaching out to you.

• Review fromLaRhondia W

  Date: 04/04/2023

  3 stars
  I chose this company since the other company Interlock who i was with from 9/29/22 to 2/27/23 for six months of my 1 year restricted driving privileges gave me alot of issues and wasn't willing to work with me to the point i lost my driving privileges again. I have been with this company since 2/27/ 2023 I can say I have been able to drive more with this device with some mishaps with learning this new company device and rules . My issues are every time I need to talk to someone I'm always put on hold and asked to leave a voice message which most of the time I never get a response. Or press 8 and I won't loss my place in line . I let them know I only need their services for six months up until 9/29/23 that will be my fill 1 year which I was ordered by the state to drive with this device in my vehicle. But when I went on their website to look my information over I noticed they have me in their log until 2/24/23 another year. Have been trying to get this information in order but no luck there needs to be better communication between the company and customer plus ther needs to be actually lifesaver intoxalock app.

  LifeSafer

  Date: 04/05/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.Please know that we now have an online chat option! Click the ***** WITH A SERVICE AGENT" button at ************************************************** to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.You said that we have you in our log until 2/24/23, 2023 is the current year. Our records only show a 6-month requirement, nothing about 1 year or ****. Sometimes the paperwork for a state with one-year requirements will automatically populate that way, but anyhow, once your requirement is up, you will be allowed to remove the device without penalty.

• Review fromR. B.

  Date: 03/28/2023

  1 star
  This company is the WORST I have ever done business with. Abhorrent customer service. Way Way over priced, website is beyond useless, "help" phone line should be called "hold" line as it takes, at a minimum, an hour to get through to someone and when you do they are useless too! The "chat" option on their useless website does not work. DO NOT DO BUSINESS WITH THIS COMPANY IF YOU HAVE TO HAVE ONE OF THESE DEVICES. If I could give less than 1 star I would, like negative 100 stars.

  LifeSafer

  Date: 04/03/2023

  Thanks for sending your feedback. We'd like to go over the details you described in your review and alleviate your issues so you have the best Ignition Interlock program experience. A LifeSafer team member has reached out to you to help. Please contact us back at ************ or reply to the email that was sent to allow us to assist you.

  R. B.

  Date: 04/03/2023

  The response was to be expected, "they want to help". Yea right. If they were not such a horrible company to do business with they wouldn't need to be "helping" me. Best thing they can do, for everyone, is go out of business.

• Review fromE. S.

  Date: 03/20/2023

  1 star
  This company is horrible. They have no accountability or integrity. I had their device installed last year on my 2020 F150 and from the moment the device was installed I started having issues with my vehicle's systems. I had to have my battery and alternator replaced just recently and when I went to submit receipts to discuss reimbursement since the vehicle was not that old and I bought it brand new. The "customer service" person magically got back to me after I had the judge rule to remove it early stating it was not their issue, but the battery was failing since it was at the "end of it's life". The thing is I had ZERO issues with my vehicle before and it was only 2 year old prior to the device being installed and the only thing that changed was adding their device. I left a review on their ********** and another representative "tried" to get in touch with me and is trying to take the same argument. I am out almost $700 and also had to pay to have it removed! This company is a fraud and take advantage of the unfortunate situations people find themselves in with having to have one of these devices. The "customer service" team is combative and have been taught to blame everything but the horrible company they work for. If you are in a situation that you have to have one of these devices I STRONGLY urge you to look at other providers and DO NOT use "LieSafer"

  LifeSafer

  Date: 03/21/2023

  Vehicle battery problems are not usually related to the interlock device, although the timing of a battery problem can make it seem that way. All vehicles use some amount of battery when the car is shut off. For example, an onboard clock always shows the correct time because it is drawing battery current even when the vehicle is not in use. Aftermarket accessories add to the total battery load of the vehicle. An interlock is an aftermarket accessory and draws less than 5 milliamps of battery per hour. We're sorry that you had vehicle issues, but battery issues that present 5 months or more after installation are not going to be interlock related.

  E. S.

  Date: 03/21/2023

  This is the type of deflection and lack of accountability one would expect from a company like LifeSafer. While the timing may seem it is not in the least a coincidence especially since the issues started happening once the device was installed. LifeSafer just doesnt want to take ownership or responsibility. As I stated horrible company to deal with and now that I am done I plan to lobby the jurisdiction to have LifeSafer removed as a preferred vendor based on my experience in dealing with them. I would hate for another person to have to go through what I have.

• Review fromAlan N.

  Date: 03/15/2023

  1 star
  God complex vet our customer service don't retiring calls, online chat disconnects every time never works always waiting then disconnects. Phone don't return calls. Uninstall unit 150 dollars wow I colluding have did u for free. This company only cares about money poor to no customer service, they treat you like second class citizens

  LifeSafer

  Date: 03/16/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ As we are currently experiencing higher call volumes, your patience is appreciated. We provide all clients with a fee schedule at their installation so there are no surprises. We're sorry to hear that you were dissatisfied.

• Review fromDaniel H

  Date: 02/16/2023

  4 stars
  Good customer service, accountability, and service centers. I take back what I said.

  LifeSafer

  Date: 02/16/2023

  Thank you so much for your kind words. We are glad to have been of assistance and wish you success with your LifeSafer program.

• Review fromP. Z.

  Date: 02/08/2023

  1 star
  DO NOT USE THEM! My car has been broken since November a day when it broke I called them immediately. I have spent hours on the phone and emailing them for help. Need them to come take it off and now it's February and it's still on my broken car that I can't get rid of until they have someone come take. it off. This while time they have been chaeging me. Last email they requested my add to get a mobile unit to come take it off
  Gave it to them and haven't hear a work from them sine last month! Now I owe over $1000.

  LifeSafer

  Date: 02/09/2023

  Thank you for taking the time to bring this to our attention. Please know that it states in our contract that it is the client's responsibility to get the vehicle to us for service, meaning you need to tow it if mobile service isn't available in your area. We are looking into options for a mobile removal and will be in contact.

  P. Z.

  Date: 02/10/2023

  Yes it is my responsibility. However, they is mobile service and a ticket was "supposedly" created that was in December. I called yesterday 2/10/2022 again and he said that the company would be contacting me to come and take it off. I have been in ther service/ customer service ndustry for 30 years. I understand. 3 months and counting is a little ridiculous. I know it's taking long so you guys can keep charging me.