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Business Profile

Hotels

Days Inn by Wyndham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Facilities Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 3rd I stayed at the above mentioned Hotel. When I walked in I smelled body odor, there was some type of lubrication on the night stand and the phone was filthy with old food, chips, & rice it seemed to be. The phone was dirty. I slept on top of the bed spread and when I woke up I ad 3 red bumps on my left arm. I repeatedly called the hotel and no one would answer, or if they did answer and I would ask for the owner, they would say he wasn't there.

    Business Response

    Date: 08/02/2024


    BBB Case #: ********
    Hotel Site #: *****
    Customer Care Case #: ********


    Dear Contact:

    Thank you for notifying our office of the concern filed by ****** ****** at the Days Inn property in Cincinnati, OH. 

    Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. 

    We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations.

    After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. The properties are independently owned and operated we do not have access to their billing systems.  Once again, we apologize for any inconvenience this may have caused.

    If your offices require more information on this matter, please contact me directly at *********************.


    Michele
    Liaison, Customer Care
    Wyndham Hotels & Resorts, Inc.
    Office: ###-###-####

    Business Response

    Date: 08/06/2024

    BBB Case #: ********
    Hotel Site #: *****
    Customer Care Case #: ********

    I hope this finds you well.

    Please accept our apology if
    the level of service you received on this occasion fell short. We take all
    guest feedback incredibly seriously, hence why your complaint has been escalated
    to our Field Operations team who, I can assure you we will use your feedback
    constructively to enhance any possible area of our guest experience.

    Days Inn by Wyndham located in Cincinnati,
    OH., is independently owned and operated under a franchise. This means that the
    property’s management is responsible for meeting brand standards and for
    day-to-day operations. If your desired resolution is that of a monetary one,
    you will have to work with that property directly to obtain that.

    As a gesture of goodwill, we
    would like to offer you 15,000 Wyndham Reward points - enough for a free night
    stay at any of our tier 2 properties.  If
    you have yet to enroll in Wyndham Rewards, you can do so here:
    ****************

    Please reply to this email with
    your Wyndham Rewards member number and we will add the points to your account.


    Kind regards,
    Michele
    Liaison,
    Customer Care
    Wyndham
    Hotels & Resorts. Inc.

    Customer Answer

    Date: 08/12/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


    Regards,



    ****** ******

    Customer Answer

    Date: 08/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    I don't live in that area I live in **,, and frankly I am extremely skeptical about anything to do with the hotel chain. I would just like a refund .

    Regards,

    ****** ****** 

    Business Response

    Date: 08/16/2024

    BBB Case #: ********
    Hotel Site #: *****
    Customer Care Case #: ********


    I hope this finds you well.

    Please accept our apology if the level of service you received on this occasion fell short. We take all guest feedback incredibly seriously, hence why your complaint has been escalated to our Field Operations team who, I can assure you we will use your feedback constructively to enhance any possible area of our guest experience.

    Days Inn by Wyndham located in Cincinnati, OH., is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations. If your desired resolution is that of a monetary one, you will have to work with that property directly to obtain that.

    As a gesture of goodwill, we would like to offer you 15,000 Wyndham Reward points - enough for a free night stay at any of our tier 2 properties.  If you have yet to enroll in Wyndham Rewards, you can do so here:
    ****************

    The points can be used at any Tier 2 Hotel located in all locations across the world.  

    Please reply to this email with your Wyndham Rewards member number and we will add the points to your account.

    Kind regards,
    Michele
    Liaison, Customer Care
    Wyndham Hotels & Resorts. Inc.

    Customer Answer

    Date: 08/27/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    My Rewards # is **********. 



    Regards,



    ****** ******

    Business Response

    Date: 08/28/2024

    BBB Case #: ********
    Hotel Site #: *****
    Customer Care Case #: ********

    Hello ****** ******,

    Ref: ********

    Thank you again for your feedback regarding your stay, and we look forward to your next stay with us!

    I have applied the 15,000 Wyndham Reward points, as a goodwill gesture, to your account which you can use towards a discounted stay up to a free night stay, depending on availability.

    Please be sure to check online at *************************************.

    We trust that you will enjoy your next stay with us, and we look forward to helping you with your future travel plans.

    Thank you for choosing Wyndham Hotels & Resorts!

    Kind regards
    Michele
    Liaison, Customer Care 
    Wyndham Hotels & Resorts 

Days Inn by Wyndham is NOT a BBB Accredited Business.

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