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Business Profile

Heating and Air Conditioning

Nelson Comfort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a new geo thermal system and pump went out. They replaced the pump and told me that there might be a leak in my line...Now they tell me I need another part which cost 1300.00 and a flush out which costs 1200.00. Why was this not found when they installed my new unit and why did my brand new pump go out? The guy who was trying to open the flow valve used every thing he had in his van and could not get it open..funny never had a problem before. Had to purchase a new water heater when the guy servicing my unit broke the water line and flooded the whole room...

    Business Response

    Date: 09/11/2023

    Mrs* ******** had the geothermal unit replaced in June of 2022 which involved connecting the new geothermal unit to the existing loop field and flow center in her home. During the last two maintenance visits we noticed her loop pressure was low and need to be boosted both times, due to this we recommended a flush and fill on the loops. Upon return to perform the flush and fill our tech found the flow center flush ports to be seized up and the flow center would need to be replaced. Mrs* ******** was given an estimate to replace flow center and elected not to move forward at this time.  

    Customer Answer

    Date: 09/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    Regards,

    **** *** ********

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am looking for new Humidifier installed and recieved quotes from multiple Aprilair Certified dealers. ******/National Heat & Air Condition Co as they quoted me $549 which includes New material, material and installation. Once the installatin was completed on Feb 7th, 2023, I was charged $682.62 instead of quoted $549.00 ie $133.62 more After the installaton, I came to know that there is no way for me turn ON the humidifier as my humidifier doesn't support humidifier. I tried configuring my new thermostat to work with my humidifieer but the instructions from Technecian says connect two wires but my thermostat only has one wire. so i had to call ****** to make my humidifier work. ****** completed the installation andd gave mee a bill for $336.50.(This should have been include in the $549 but not sure why i was charged this amount) After two visits, i was not able to turn my humidifier ON. left a message to operation manager and sent multiple emails. No response from ****** after 3 days. I was chaarged 1019.12 instead of 549 and humidifier is still not wworking. Seems ****** is not bothered about the product or service, they are only interested in $$$s Proof of Quote from ******/National Heat & Air Condition Co. From: *** ******* Sent: Monday, February 6, 2023 1:36 PM To: Sri Annapareddy Subject: Re: Humidifier Of course! We sell them for $549, this includes insulation. *** ******* Dispatcher National & ****** Heating and AC 4300 ***** **** **********, Ohio ***** Office-###-###-#### Direct line ###-###-#### *************************? ________________________________________

Nelson Comfort is NOT a BBB Accredited Business.

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