Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Franchise

Fresh Coat Franchising Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Franchise.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to address significant issues I encountered with Fresh Coat Franchising Systems, which ultimately led to the closure of my franchise. My experience has highlighted severe discrepancies between the promises made by Fresh Coat and the reality of support, brand recognition, and operational guidance provided.

    When I decided to invest in a Fresh Coat franchise, I was assured of robust support, substantial brand recognition, and expert coaching to ensure my success. Unfortunately, these promises were not fulfilled. The support I received was grossly inadequate. The training program was superficial and failed to prepare me for the practical challenges of running the business. Moreover, the ongoing coaching was not only sparse but also ineffective. The guidance I received did not align with the issues I faced, leaving me without the necessary tools and strategies to navigate common business obstacles.

    Additionally, the brand recognition of Fresh Coat was markedly overstated. Contrary to the assurances provided, the brand did not have a substantial presence or recognition in the local market. This lack of visibility directly contributed to an insufficient flow of leads and poor customer engagement. The disparity between the promised brand strength and the actual market reality severely impacted the viability of my franchise.

    As a result of these issues, I was unable to sustain my business and was forced to close the franchise. The combination of inadequate support, weak brand recognition, and ineffective coaching created an untenable business environment.

    I request that Fresh Coat Franchising Systems take immediate steps to address these concerns. It is essential for the integrity of your franchise system and the well-being of future franchisees that the support, brand recognition, and experience you promote align with actual outcomes.

    Cross Reference to #******** Strategic Franchising Systems as the are same company.

    Customer Answer

    Date: 09/27/2024

    It has been discovered by me while I was in my linked in profile that a high level Strategic Franchise employee has been checking up on me. This is absolutely stalking and harassment.
     
    I am a private citizen and for them to check any of my profiles anywhere is totally uncalled for and harassment.  They did this 6 days ago.
     
    Please add this to my complaint , I have attached a photo copy of the violation.
     
    Thank you,
     
    **** *****

Fresh Coat Franchising Systems is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.