Business Profile

Check Cashing Services

Check N Go

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

146 total complaints in the last 3 years.
21 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I borrowed funds from Check N Go and because of the loss of income became behind in my payments. Check N Go made arrangements with me to continue to payoff the loan and they would agree to “right off” a percent of interest on the loan in order to protect my credit. I’m now a widow and a senior struggling to find a home and have found that, although I was told the agreement would not be affected by any credit reporting agency at the time, Check N Go did in fact report the amount they agreed upon to have written off and the loan was paid in full to two credit agencies. My credit score is 720 on the one agency without the reporting from Check N Go, but because of their dishonest disclosure at the time I agreed to repay my loan in order to protect my credit, the other two credit reporting agencies are making it impossible for me to find a home I can obtain credit with. I would like for check n go to simply live up to their agreement with me and remove the unfavorable and dishonest credit report from my credit history with them. Thank you.
Business Response
Date: 04/17/2024
To Whom It
May Concern:

We would like to thank
*** ********* for contacting Check ‘n Go regarding her previous loan. We
understand that there is some confusion with credit reporting requirements and the terms and conditions of her installment loan.
We completed an investigation into the matter and can confirm that *** ********* obtained an installment loan on 10/9/2019 in the amount of $5,000.00. Our records indicate that loan defaulted and was written-off on 7/1/2021 and transferred to our internal collections department. A settlement offer was accepted by *** ********* where she agreed to pay 2 separate payments of $504.51 with due dates of 11/4/2021 and 12/6/2021. Our records indicate those payments were successful, and her account was closed on 12/6/2021 and her account status was changed to "Settled In Full".
A review of phone records does not confirm *** *********** claims that she was told her credit would not be impacted. Although *** *********** account is closed in our collection system, her account will always remain in write-off status. This is a matter of Corporate policy. As a result, we respectfully decline to remove any negative information reported to the credit bureaus, as all information is current and accurately reported. If *** ********* has any additional questions or concerns, we would encourage her to contact our Corporate Collection Department at ###-###-####, where one of our friendly agents will be able to assist her.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:03/29/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Harassment and Threats from Check In Go

I am writing to bring to your attention a troubling situation involving Check In Go. I have been subject to persistent harassment and threats from them regarding an alleged debt. Despite my attempts to address the matter, they have resorted to aggressive tactics, including threatening legal action and continuously calling me.

I want to emphasize that I have recorded all of the threatening voicemails they have left me. This behavior is unacceptable and has caused me significant distress. I am prepared to seek legal counsel if this harassment does not cease immediately.

I demand that Check In Go provide evidence to substantiate their claim and refrain from further communication until they can do so in a professional and respectful manner. I expect prompt action to resolve this matter and prevent any further harassment.

Thank you for your attention to this urgent matter.

Sincerely,
***********
Business Response
Date: 04/02/2024
To Whom It
May Concern:

We would like to thank
*** ***** for contacting Check ‘n Go regarding the collection calls he has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm that *** ***** obtained a payday loan on on 3/5/2022 in the
amount of $275.00. Our records indicate that loan defaulted and was sold to Structured
Settlement on 4/3/2023 with a balance of $302.50. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information to offer as we are not the current owner of his debt and have not contacted him since the date of sale. We have no control over the communication practices of other companies, and cannot prevent him from receiving future calls that do not originate from our company. We have placed his contact information into our "Do Not Contact database" as a courtesy to ensure he does not receive future communication from us.
We would like to advise that a Validation of Debt request has been initiated with the appropriate department. Once the documentation has been gathered it will be sent to the physical address *** ***** provided within the contact information section of this complaint. *** ***** should receive those documents within 45 days.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:03/28/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a bi weekly payment schedule set up with check n go. I missed some payments and now they are attempting to withdraw a payment every Friday and monday. I have had payments come out the last 2 Fridays 3/15(not a scheduled or approved payment) and 3/22. The following mondays of those payment withdrawals by check n go were attempts to withdrawal another full payment. So now i have had 2 weeks of non sufficient funds charged to my account. 2 full payments attempts in one week will leave me with no income to live. Non sufficient funds for no reason threatens that very same thing. 4 charges for non sufficient funds at $25 each equaling $200. I want that refunded as well as the contract readjusted. I tried to adjust the payment schedule when i changed jobs by they wouldn’t let me. The payment dates would have created a missed payment from changing jobs. It did just that, I communicated this to astore employee and they put it in the notes. Before i was a new customer they would not allow me to adjust my payment dates. I only wanted it adjusted by one week. Since then i have missed payments because they refused to work with me. Then they decide to try to take payments out every Friday and Monday. I can’t afford to keep having non sufficient funds fees for withdrawals that are not on scheduled/approved Fridays and unapproved/not scheduled any other days
Business Response
Date: 04/02/2024
To Whom It
May Concern:

We would like to thank
Mr. ***** for contacting Check ‘n Go regarding his concerns associated with terms of his loan agreement. We completed an investigation into the matter and can confirm that Mr. ***** obtained a retail installment loan on 12/7/2023 in the amount of $2195.00. Our records indicate that installment payments #5 and #6 were returned by his bank for insufficient funds, and those payments were re-presented to Mr. ******* bank account a second time- however those attempts were unsuccessful. Whenever a payment is returned for insufficient funds, we reserve the right to re-present those payments in an attempt to collect the past due amount, and prevent the customer's account from falling further into delinquency. This process was explained in detail within the Loan Agreement Mr. ***** signed prior to accepting the loan. We respectfully decline to compensate Mr. ***** for re-presenting returned payments.
We would also like to advise Mr. ***** that we are unable to change payment frequency or due dates associated with open installment loans. This is a matter of corporate policy. We would encourage him to contact our ******** Wisconsin branch at ***** ******** to discuss any potential payment options that might be available to him at this time.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********
Initial Complaint
Date:03/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. They will not allow me to make weekly payments to avoid the high daily interest rates.

2. High daily interest rates. I received a loan for $1,200, Have paid over $500 (early) and I still owe over $1,000.

I don't understand how this great state of **** can allow a predatory business likes this conduct business in the state of ****.
Business Response
Date: 04/22/2024
April 22, 2024

To Whom It May Concern:
We want to thank *** ******* **** for contacting Check n Go regarding his loan. We
understand that there is some confusion with the terms and conditions of his loan. We
completed an investigation into the matter and advise the terms of the loan agreement were
reviewed with *** ****, at the time of origination, before he signed the agreement. The loan
agreement does not contain language allowing changes to be made to the payment schedule at
a later date. The loan agreement does allow *** **** to pre-pay at any point during the life of
the loan with no penalty but the installment payments are due in accordance with the loan
agreement. *** **** has spoken to both the store associates and the District Director of
Operations and these terms have been explained to him.
Attached *** **** will also find a disclosure we provide all customers in the state of ****.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check ‘n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:03/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a monthly agreement to pay back a payday loan to Check N Go in $75.00 installments. I called them on 03/25/24 to make my monthly payment of $75.00. The representative Marlin B. Stated Check N Go sold my information to a third party. I was furious since I had set up an agreement with the Check In Go. I was never notified by Check N Go of them selling my information to a third party. Can you investigate this company since it looks like they are selling customers information to benefit them and make money.
Business Response
Date: 03/27/2024
To Whom It May Concern:
We want to thank *** **** ******** for contacting Check 'n Go
regarding her account. We understand that there is some confusion with the
terms and conditions of her loan. We completed an investigation into the matter
and advise *** ******** had taken a payday loan on 9/12/2023 in the amount of
$255. The check for that loan was deposited. On 10/16/2023 *** ******** took
another payday loan in the amount of $255 then agreed to an Extended Payment Plan (EPP). *** ******** missed the first payment of the EPP on 1/09/2024 for $75. At that time, the payment for the 9/12/2023 returned. That resulted in *** ******** having two open defaulted loans. No payments have been made since 1/20/2024 towards either loan.
Since neither loan has been paid in full, both loans have now been sold to ********** ******* ********. They can be reached at ###-###-####.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:03/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone calling me threatening me about some Check N Go ###-###-#### that i owe money too. I have never even heard of Check n Go and i absolutely never borrowed money. I stopped her her name was Amber W******* supposedly - i said wait what who are you calling about and she threateningly - i am not going to argue with you i will send to courts because all the Evidence states you owe this money - Do not question me - i told her to leave me alone i dont owe the money and she said well you can fight with the courts. I do not know who these people are and i definitly do not owe them money. She was menacing and clearly trying to scare me into something - not sure what as I hung up. this call was 03/15/2024 at 9:36 am eastern time
Business Response
Date: 03/19/2024
To Whom It May Concern:
We want to thank *** **** ******** for contacting Check 'n Go regarding calls she has been receiving from someone claiming to be a representative of Check 'n Go. We completed an investigation into the matter and advise we confirm there are no accounts matching *** ********* information in our system.
Thank you for sharing this information and we will certainly forward it on to our Fraud Department. We do not conduct business in this manner.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:03/13/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just got a letter from
******** ***** *****
****** ** **** ** ***** ************* ******* *****
They claim that I owe Check N Go $1,170.61 but they will settle out of court for $395 if I pay by March 15, 2024. I never took out any loan and they refuse to tell which Check N Go location it is. I believe that someone inside of the organization is selling people information. I do not intend on paying any of this BS, and I’m hoping they take me to court. This is mail fraud since they are using the USPS to commit a crime
Business Response
Date: 03/14/2024
To Whom It May Concern:
We want to thank *** ****** ******** for contacting Check 'n Go regarding his previous account. We understand that there is some confusion with the terms and conditions of his loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to ****** **** ******** on 03/26/2015 with a balance of $125.95. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** ******** since the date of sale.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 03/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Please note I never took out any loan on 3-26-2015. Please sent me a copy of the loan agreement, a copy of my ID or the Check N Go location that I might dispute in person.
Sent from my ******

Regards,

****** ********

Business Response
Date: 03/18/2024
To Whom It May Concern:
We want to thank *** ****** ******** for contacting Check 'n Go regarding ID Theft. We completed an investigation into the matter and advise *** ********** case has been opened and forwarded to the appropriate department. We ask for his patience while the concern is being reviewed. If necessary, we will reach out to him at the contact information provided to discuss the case.

For any additional correspondence, please refer to the Case number **************.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 03/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** ********
Customer Answer
Date: 03/28/2024
I just want to see the original paperwork on this case and my signature. I want to know which Check N Go location.
Business Response
Date: 04/09/2024
To Whom It
May Concern:
We would like to thank
*** ******** for contacting Check ‘n Go regarding regarding the collections mail he has received from someone claiming to be associated with Check 'n Go.
Our Fraud Team
completed an investigation into the matter and determined there was fraudulent activity associated with *** ********** account. We have notified our Collection Department to cease all
collection activity currently ongoing against *** ********. Any calls or written notification he received in the past
will cease. If his account was reported to any of the credit reporting
agencies, the tradeline will be removed.

*** ******** will be receiving an official letter from our
Fraud Team detailing their findings. He
can present that confirmation letter of the identity theft to the credit reporting
agencies to request removal of any inquiries associated with this account. If he has any additional questions or needs
additional assistance, we encourage him to contact us by calling ###-###-####
where we will be happy to assist however we can.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 04/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********
Initial Complaint
Date:03/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Check N Go sold my debt to Frontier Legal Group. First and foremost they are way past the statute of limitations on collecting debt in the state of Ohio and Texas. Secondly in 2018 I filed for bankruptcy. Which all my debts were discharged. I am currently protected from collections under my chapter 13 bankruptcy. Which check n go and frontier legal group did not submit a claim nor did they contact the attorney that’s representing me in my case.
Business Response
Date: 03/08/2024
To Whom It May Concern:
We want to thank Ms. ******* ****** for contacting Check 'n Go regarding her account. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to United Debt Holdings, LLC on 05/30/2016 with a balance of $503.01. For any questions or concerns, please contact the Third-Party agency directly at ************* We would have no additional information as we are not the current owner and have not contacted Ms. ****** since the date of sale.

Sincerely,
Customer Advocacy Team
********* ******* ** ***** ** **
**** *** *****
*********** **** **********
Customer Answer
Date: 03/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

******* ******
Initial Complaint
Date:02/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have never done any business with Check N Go. On behalf of Check N Go, I have been pursued twice by collection/arbitration companies to pay loans that were fraudulently taken out in my name. Check N Go clearly did not investigate the applicants as they should have. Check N Go made the mistake at least twice (to date 27 Feb 2024 that I am aware of), once in 2015 and again in 2016. In 2019 I received a collection notice and paid $500 to avoid legal complications. Then again, in 2024 I received another collection notice and paid $352 to avoid legal complications. Check N Go business practices lack thoroughness in applicant scrutiny and lag significantly in time (years!). Check N Go needs to reimburse me and go after the fraudulent applicant(s).
Business Response
Date: 03/01/2024
To Whom It May Concern:
We want to thank *** **** ******* for contacting Check 'n Go regarding ID Theft. The Company has investigated this complaint and offers the following explanation: we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. If the Fraud team determines that there was potential ID theft, a case will be opened, and the fraud analyst assigned to the case will reach out to *** ******* to discuss the details of the investigation. If the case is confirmed to be fraud, Check 'n Go will work with *** ******* to remove any information from his credit file associated with the matter.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 03/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not YET resolve my complaint. For your reference, reasons for rejection are included below.
Please note that I am NOT REJECTING the response that Check N Go provided. Check N Go has referred the matter to their fraud department. That is a reasonable, expected and welcome, action on the part of Check N Go. I will provide my final response after I learn of their findings. Also, if Check N Go needs any further information from me to assist in their fraud investigation, I will be cooperative. It is important to both Check N Go and myself that the perpetrator(s) of the fraud and theft be exposed and prosecuted. They have done damage to both Check N Go and myself.
I reiterate to Check N Go that, I have never done business with Check N Go.
Again, I am pleased to learn that Check N Go is pursuing a fraud investigation. I look forward to their results.

Regards,

**** *******

Business Response
Date: 03/22/2024
To Whom It May Concern:
We want to thank *** **** ******* for contacting Check 'n Go regarding his account. We completed an investigation into the matter and advise the case is being reviewed by the Fraud Team, and they will contact *** ******* directly with their results.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 03/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
CheckNGo fraud department contacted via phone. They were most helpful and were investigating further. Final results of the investigation are still pending.

Regards,

**** *******
Initial Complaint
Date:02/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter from ******** ***** ***** claiming i had a debt not paid off with Check N Go claiming I committed wire fraud. This debt was paid off years ago and when brought up they immediately said they would mark it as zero. This is extremely suspicious and wrong. They should not be contacting me or looking at my credit
Business Response
Date: 03/05/2024
To Whom It May Concern:
We want to thank *** ***** ******* for contacting Check 'n Go regarding his previous loan. Our records indicate that the loan defaulted and was sold to ******* ******* *********** *** on 05/19/2017 with a balance of $965. We have forwarded *** ********* feedback to that agency about the calls he has been receiving. We suggest speaking directly to the Third-Party agency at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** ******* since the date of sale.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454

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Check N Go is NOT a BBB Accredited Business.