Business Profile

Check Cashing Services

Check N Go

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Complaints

This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

190 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/22/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of occurrence 5-22-2023
At 1:16pm
Okc check n go ###-###-#### keeps calling me. I filed a BBB complaint against them over a week ago requesting no further contact.

The BBB forwarded a response from check n go stated they NEVER contacted me.
I replied with numerous screen shots showing dates and times they called me, leaving vmails including the 3 times I was hung up on.

The BBB Said complaint was closed.

Check n go called again today.
Attached is a screen showing time, their phone # etc. ******* called asking to speak with me. I said, this is *********. She asked me to verify MY information. I asked what this is regarding. She said, you have an account with us.
I said, yes I do. I said I have 1 payment left & have never been late. I asked what it is regarding. She said, have a nice day and hung up.

I've asked the BBB to make them stop contacting me, I have chronic pain & am on disability.
This is the 2nd complaint I submitted to the BBB.
I just want to be left alone.

********* ******
Business Response
Date: 05/23/2023
To Whom It May Concern:

We would like to thank Mr. ****** for contacting Check ‘n Go about the phone
calls he has been receiving. Per his request, we have placed his phone number
on our “Do Not Call” list, and have removed his email address from our direct
marketing databases. We ask that Mr. ****** allow 15 business days for these
changes to take effect.

If he should have any additional
concerns, he can contact us directly at checkngo.com/contact.

Sincerely,

Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio **********
Customer Answer
Date: 05/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

********* ******
Initial Complaint
Date:05/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday 5/18 I received a call from Kelly S**** stating I have a case opened against me and I need to contact the plantiff office. I reached out to the number provided ###-###-#### which led me to the *** ****** ** ****** *** *****. The representative confirmed the last four of my social, address and last 4 of my bank acct. She stated that I defaulted on a check advance for 500 dollars and was now being sued for over 4k. I have done business with Check N Go in the past but have never, that I can recall, defaulted on a loan with them. This individual also contacted my husband and mother in *******.
Business Response
Date: 05/22/2023
To Whom It May Concern:

We want to thank ****** ***** for contacting Check ‘n Go
regarding the collections calls they have been receiving. We completed an investigation into the matter
and can confirm that the customer did take out a payday loan on 11/15/2007 in
the amount of $300.00. Our records
indicate that loan defaulted and was written off on 2/12/2008 with a balance of
$350.00. We were unable to locate any
accounts that reference a $4,000 debt as the customer stated.

If they would like to discuss this matter in further detail
they can contact our Customer Support team at ###-###-#### and one of our
collection agents will be able to assist them.

Sincerely,

Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 05/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** *****
Initial Complaint
Date:05/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter that looked to be an official letter from the state of *******. It even has perforations down the sides to open like a check or tax information. Opened it like a normal envelope to see that it was from a local CheckNGo. Per my understanding, it is illegal to solicit people under false pretenses. Disguising their mail as state of ******* documents so that I open their letter falls into that category.
When I called to remove my name from the list, Holly told me to call the number at the bottom and hung up on me after I informed her of my intent to contact the BBB. Another call got the same harassment from her.
Calling the provided 1-888 number to opt out required me to input my SSN. That to me is another violation as SSN is not meant to be used for identity purposes and definitely not giving out to a check cashing place. I need to opt out of their mailing and file whatever complaints through you to sort this illegal activity out.
Business Response
Date: 05/22/2023
To Whom It May Concern:

We want to thank *** **** for contacting Check ‘n Go
regarding the marketing materials they have been receiving. Per his request, we
have removed his information from our marketing list. Please allow 7-10
business days for the changes to take effect.

Regarding *** ****** claims of illegal solicitations, we
respectfully disagree that the communications he has been receiving are illegal
and/or misrepresent the sender. Simply
printing a picture of the State of ******* on the front of marketing materials is
certainly not illegal or predatory in any manner.

If *** **** should have any additional concerns, we ask that
he please contact us by visiting ************************.

Sincerely,

Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:05/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally took out a loan in 2018 that defaulted and went to collections and is currently owned by **** ******** *********, who I have a payment agreement for the balance of $729.00 with. Today, 05/16/2023, I was contacted by *********** *********, a ***** *****, phone number ###-###-####, stating that they are a mediator advising me that Check N' Go has submitted my account to them for litigation and they are seeking civil restitution for breach of contract and defrauding a financial institution in the amount of ~$1400.00. These individuals had all of my information, including address, social, and full name. The account is not currently owned by Check N' Go, so I contacted **** ******** ********* who stated that they cannot seek civil or criminal action because they sold the debt and that *** is not seeking legal action so it is likely a scam. I contacted Check N' Go's resolution department at 09:43 and was advised that they have sold the debt and they don't see a note that my account is undergoing legal action but that they cannot confirm.

I would like confirmation that there is not legal action being taken against me by Check N' Go.

Furthermore, if there is not and this company is a scam, I would like an explanation on why this company has access to my information and account numbers from Check N' Go. Was there a breach in data at Check N' Go that consumers are not aware of?
Business Response
Date: 05/18/2023
To Whom It May Concern:

We want to thank *** ****** for contacting Check ‘n Go
regarding the calls she has been receiving from someone claiming to be a
representative of Check ‘n Go. Our records indicate that her loan defaulted and
was sold to ***** Services, LLC on 10/09/2018 with a balance of $729.73. Unfortunately,
we are unable to confirm or deny any pending legal action that may exist
against *** ******, as we are not the current owner of her debt and have not
contacted her since the date of sale. For
any questions or concerns, we would advise *** ****** to contact the
Third-Party agency directly at ###-###-####.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 05/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

My complaint inquired on whether or not Check ‘N Go is engaging in legal action against me, not ***** Services. I have already contacted them. I would like a response from the Legal Department confirming that Check ‘N Go has no pending legal action against me.
Second, this corporation that contacted me had information regarding my account number from Check ‘N Go, address, and social security number. How did these individuals get this information? Did Check ‘N Go have a data breach consumers are unaware of?
Regards,

****** ******

Business Response
Date: 05/23/2023
To Whom It May Concern:

We would like to thank *** ******
for contacting Check ‘n Go regarding the
collection calls she has been receiving.
We have previously investigated the customer’s claims and provided a detailed
response advising that her loan defaulted and was sold to a third-party debt
buyer on 10/9/2018. Our response also
advised that we can neither confirm or deny any pending legal action against
her- as we are not the current owners of her debt and have not had any contact
with her since the date of sale.

Regarding *** ********
concerns associated with her personal information, we have no control over the
debt collection practices of third-party debt collectors, or information
obtained by companies other than Check ‘n Go.
As a result, we cannot confirm the manner in which her personal
information was obtained by the company who is contacting her- that is
something she would need to address with them directly.

Until the customer provides
new information for consideration, we refer them to the details discussed
within our previous response.

Sincerely,

Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:05/10/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have never stepped foot inside a check n go nor have I ever called a check n go. I’ve also never visited a check n go website. But I’m getting phone calls from a debt collector stating that I defaulted on a loan to check n go. They can’t give me any information from when the loan was opened. Just the last 4 digits of my SSN.
Business Response
Date: 05/11/2023
To Whom It May Concern:
We would like to thank Mr. ***** for contacting Check ‘n Go regarding the calls he has been receiving from someone claiming to be a representative of Check ‘n Go. After completing an investigation into the matter, we can confirm that there are no open or previous accounts in our system that match his personal information.

We would like to thank him for sharing this information and we will certainly forward it over to our Fraud Department.

Thank you,

Customer Advocacy Team
Corporate Offices of Check ‘n Go
**** *** *****
*********** **** **********
Business Response
Date: 05/11/2023
To Whom It May Concern:
We would like to thank Mr. ***** for contacting Check ‘n Go regarding the calls he has been receiving from someone claiming to be a representative of Check ‘n Go. After completing an investigation into the matter, we can confirm that there are no open or previous accounts in our system that match his personal information.

We would like to thank him for sharing this information and we will certainly forward it over to our Fraud Department.

Thank you,

Customer Advocacy Team
Corporate Offices of Check ‘n Go
**** *** *****
*********** **** **********
Customer Answer
Date: 05/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
Date:05/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've received several calls, 3 vmails and 2 conversations with check n go on nw 38th okc.
I believe they're calling regarding a family members account. Not mine.

I've been hung up on twice when they call me and ask me to verify MY information

I said, you called me. I'm not in the arears or ever been past due not 1 day.
I feel I'm being harassed.
I have 1 or 2 more payments remaining on a loan and suffer from chronic pain.

********* ******
Business Response
Date: 05/11/2023
To Whom It May Concern,
We would like to thank ********* for contacting Check 'n Go regarding the phone calls they have been receiving from someone claiming to be a representative of Check 'n Go. After completing an initial investigation into the matter we can advise that we have not contacted the customer regarding their account and the account currently open in their name is current with no missed payments. We apologize for any confusion this may have caused. If you have any additional questions or concerns you can contact the Customer Support team at ************, and one of our friendly agents will be able to assist you.

Thank you,
Customer Advocacy Team
Corporate Offices of Check ' Go
**** *** *****
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 05/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

********* ******
Initial Complaint
Date:05/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Tuesday 2 May 2023, I received two voice messages stating I needed to return the call on my caller ID immediately. On Wednesday 3 May 2023, I called the number three times and was told all three times, that I had an outstanding loan with Check and Go and needed to pay it immediately. They stated they have sent several letters to my home address (they did have the address correct and the last 4 numbers of my SS#). When I requested they email me the information, they stated they could not do that. When I pursued them for more information, I was hung up on the first two times. When I called the third time, I informed them that Check and Go does not have a location in ******** and I have lived here for a few years now. The individual then said, they have several different companies with different names. I told the caller that was quite interesting-so what state was the loan I owe for taken out in-again, click, the phone went dead. Now today, Thursday 4 May 2023, I just received a call from a person with a very thick accent who was looking for me to collect a debt. I have checked my credit reports (all three of them have freezes and have for years) and there is not any loans on my report. It is one thing to receive scam calls on a cell phone, but now they have my work number. I believe I will be filing a report with the police department and notifying my attorney.
Business Response
Date: 05/09/2023
To Whom it May Concern:
We have received the customer's feedback regarding the calls they have been receiving from someone claiming to be a representative of Check ‘n Go. We can confirm there are no accounts in our system that match the personal information they provided in their complaint.

We would like to thank them for sharing this information and we will certainly forward it over to our Fraud Department.

Thank you,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:05/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a phone call from the following number ###-###-#### claiming to be Check N Go saying I owed loans from 2017 in the state of Texas I have not taken out any loans since 2015/16 They threatened to pursue legal litigation with the possibility of garnishing my wages. It’s very discerning that they also had my SSN as well. They also said that it had been charged off but check n go reopened the case. I am not sure if this is a scam, but I would like a confirmation on what’s going on
Business Response
Date: 05/02/2023
To Whom it May Concern,
We would like to thank Mr. ***** for contacting Check ‘n Go regarding the collection calls he has been receiving. We have completed an investigation into the matter and our records indicate Mr. ***** took out a payday loan on 12/5/2016 in the amount of $500. That loan defaulted and was sold to JTM Capital Management, LLC on 05/15/2017 with a balance of $656.36. For any questions or concerns we would encourage Mr. ***** to contact the Third-Party agency directly at *************** We would have no additional information as we are not the current owner of his debt and have not contacted him since the date of sale.

Thank you,
Customer Advocacy Team
********* ******* ** ***** ** **
**** *** *****
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:05/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A representative from a third party representing Check N Go keeps calling me about a supposed loan I took out from 2016 for $500. While I have had payday loans in the past, I have had no dealings with this company. And now they are threatening to take me to court.
Business Response
Date: 05/02/2023
To Whom it May Concern,
We would like to thank Ms. ***** for contacting Check ‘n Go regarding the collections calls she has been receiving. We have completed an investigation into the matter and our records indicate she took out a payday loan with Check 'n Go on 6/23/2016 in the amount of $500. The loan defaulted and was sold to ****** **** ********, LLC on 02/14/2017 with a balance of $617.50. For any questions or concerns we would encourage Ms. ***** to contact the Third-Party agency directly at **************. We would have no additional information as we are not the current owner of her debt and have not contacted her since the date of sale referenced above.
Thank you,

Customer Advocacy Team
Corporate Offices of Check ‘n Go
**** *** *****
*********** **** **********
Initial Complaint
Date:04/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a call from 620-287-2166 stating I had a loan from Check N Go from 2016 and that I paid everything back except for $200. The caller said that the courts were looking to file a lawsuit against me for $4200. I had a feeling this was a scam because if it was real it would be in debt first an stating what the call was for. I told the person this was rubbish and was hung up on. I don’t appreciate these calls. I have other stuff on my plate and can’t deal with these calls. I haven’t taken a payday loan out since 2015.
Business Response
Date: 05/01/2023
To Whom it May Concern,

We would like to thank Mr. **** for contacting Check ‘n Go regarding his previous loan. We have reviewed his account and can confirm that his loan with Check ‘n Go was written off and transferred to our Corporate Collection Department on 9/19/2016. The loan then defaulted and was sold to JTM Capital Management, LLC on 02/09/2017 with a balance of $138.00. For any questions or concerns, we encourage him to please contact the Third-Party agency directly at **************. We would have no additional information as we are not the current owner of his debt and have not contacted him since the date of sale.

Although his account is closed in our collection system, his account will always remain in write-off status. This is a matter of Corporate policy. He is always welcome to reapply; however, we are unable to guarantee approval as the determination is made by underwriting.

Thank you,

Customer Advocacy Team
Corporate Offices of Check ‘n Go
**** *** *****
Cincinnati, Ohio 45236-0454

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