We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Brew Pub

Moerlein Lager House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brew Pub.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 10th I was at your location for a birthday engagement that was happening upon arriving everything was fine no issues once I got to the table sat down ordered food and drinks the service from the server was not up to par now I understand that there was a Bengals game and things like that however in the service industry if you are serving a large party you are to act professional I personally had no issues with the server other than things that were out of her control however her attitude is something that was in her control and she was not too pleasant when taking orders didn't really come and check up on the table so towards the end of our meal we had asked for a manager just to inform the manager that the service that we received was not good at all The manager decides to say well we're not going to be comping any of the food or anything like that now no one ever made a request for Comp food or anything like that everybody that was there had their money to pay and was willing to pay and did pay however this particular manager came back and said well I don't know where the server is She somewhere crying somewhere I don't really care so I'll go ahead and take care of your checks She brought us our checks everyone paid for their checks and then this manager came out and was saying that people did not pay when I confronted her and asked her at the front podium who did not pay because I was going to pay for it She began to say I want you people out I don't want to do with this and then as I'm going back to my table to inform my family on what's going on she decides to walk back that way and step in my face several times and then her boyfriend who happened to be sitting at the bar getting free drinks decides he wants to step in and get in the face this is very unprofessional. She is a redhead woman that walks around with the scal on her face pretty sure you know who you have working there and who was the manager on duty that night I can provide a picture

Moerlein Lager House is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.