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Business Profile

Blinds

The Blind Factory Cincinnati
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    blinds factory installed the woodshutter blinds on 12 windows..I called them stating I could not switch out the storm window with the screen (for summer use)..The tech came out and removed the wood frame around one of the windows (1) and installed the correct hinges..this fixed the problem but will not come back to do the same on other 11 windows.. I called several times and was told they don't have the hinges in stock???. He said they ordered them (approximately 68) ...I have contacted them over and over but blind factory will not resolve problem. Very frustrated.. PLEASE help!!!

    Business Response

    Date: 09/10/2024

    Hi, 

    We received the requested parts in June of 2023, and reached out to the customer several times. We left a couple voicemails, and never heard back from them. They haven't reached out in over a year. They are welcome to call anytime to set up installation. 

     

    Thanks,

    K****

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