Complaints

This profile includes complaints for Re-Bath of Cincinnati's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Re-Bath of Cincinnati

  7 Techview Dr Cincinnati, OH 45215-1980

  
• 

  Re-Bath of Cincinnati

  5600 Poe Ave Dayton, OH 45414

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Start Date in contract January 31, 2022. End date in contract February 14, 2022. It took them 3 months to complete the job. The toilet has never worked properly as it constantly clogs. It was installed improperly as described by a licensed plumber from ****** **. Re-bath does NOT used licensed plumbers as recently conveyed to me. I need to have the toilet installed correctly. I did not meet the one year warranty deadline due to my health issues, I have heart problems as well as I went through chemotherapy for bladder cancer. I have had several other surgeries as well.

  Business Response

  Date: 03/17/2025

  This issue was taken care of by the Production Manager on Thursday March 13.  The customer has been taken care of.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/19/22 a dep of $6847.85 was paid for a shower to replace the existing tub. Work scheduled to start on 5/14. 6/9 they showed up & removed the existing tub. They were supposed to return the next day to finish the job. When they didn't show up, we called. They ordered the wrong shower pan. This mistake left us w/o a working bath (that we use) for 15 days. 6/24 they sent 2 men to finish the job. They stayed in my home until 10pm b/c the installer "wanted to go boating w/his family & didn't want to come back." Upon leaving, shower head barely spit water, apparently it was installed incorrectly. Between 6/9 and 8/23 they were out 5 times to fix the leak. I had a mold remediation company come out & remove a section of the ceiling to dry it out & check for mold. $2750 which I paid, due to the fact I am allergic to mold. They also used a sharpie on caulk to fill a gap between the molding and wall. The foot steps is currently still loose. Molding isn't straight w/wall. Clips are missing that hold glass doors in place. Contractor was out to give me a price to replace my ceiling, he looked at their work & informed us the rubber reducer they used was not up to code. Emailed about this issue, no response for a week, until we said, don't bother responding we will be contacting the BBB. Our house has been in shambles b/c of this company for 3 mos. Our living room ceiling has been cut out w/exposed pipes for 3 mos. Their ads say "A new bathroom in days, not weeks". It's been 6 mos since we started this project. Our ceiling replacement starts 9/16 & will cost $2800. The entire ceiling also has to be repainted. I will be paying that out of pocket as well, so it's done correctly. Also, they only call - no emails, b/c there would be a paper trail. Not paying the bal. owed, as I've paid o.o.p for water remediation & to have my ceiling replaced/repainted. We also feel a full refund is fair, given the amount of our time they have wasted & the condition our home was left in.

  Business Response

  Date: 09/20/2022

  We would like to take this opportunity to acknowledge that there was an issue with the pan installed that caused the water not to drain properly.  Unfortunately, the leak did cause damage to the ceiling.  We worked diligently to be as responsive as possible, as we did have to order a new shower pan to replace the original one that was.  It was discussed with the homeowner that ReBath would pay to have the repairs associated with the leak completed.

  We did acknowledge there was an issue.  We worked hard to resolve the issue in a timely manner.  We contacted insurance and they are working with us to handle the cost associated with taking care of the customer.  Subsequently, now that the work is completed, the homeowners are avoiding communication and final payment.

  We welcome the opportunity to work with the homeowners to resolve any work that needs to be completed to fix the repairs associated with the addressed situation.  

  If there is anything we can do to assist the upcoming transitions, our office number is ###-###-####.

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below:

  It was NOT agreed that ReBath would pay to have the repairs with the leak completed, as the company that performed the mold inspection and dry out had already been paid $2,750.00 out of our pocket before ReBath ever showed up for the water leaking into my living room.  I am also in the process of paying my contractors, who are not incompetent, to repair and repaint my ceiling, along with bringing ReBath's work up to code (2 separate contractors agreed that your reducer was not to code.)  Why would anyone agree to allow you to handle the repairs?  You can't install showers properly, and that is your actual job.

  The owner of business feels confident making statements like "avoiding final payment" because he responds to emails with phone calls.  No paper trail, I've been in business for over 18 years, there's really only one reason for this.  You have something to hide.  His statements regarding an agreement for ReBath to pay for repairs is a lie, period.  I have receipts showing that I've paid these expense out of pocket, which is why he's not being paid.  His insurance claim, is also his problem; he's wasted enough of my time over the past 6 months, and I definitely will not being paying him, and waiting for his insurance company to reimburse me.  That is an actual joke.

  Nothing was timely.  Your advertisements state "a bathroom in days, not weeks" It has been over 6 months. We have had bridal parties, and holiday celebrations with our ceiling hanging open due to your negligence.  Your shower still has multiple issues, however, a competent contractor will be making those repairs.  

  As previously stated, a refund of the original deposit $6,847.85 is expected for the damage to my home, and my families wasted time.  

  
  Regards,
  
  ****** *****
  

  Business Response

  Date: 10/10/2022

  We welcome the opportunity for discussion.  ReBath again, did acknowledge an issue.  ReBath communicated and worked to resolve the issue, primarily with the husband in this situation.  As a business, we understand their will be issues time to time.  As those situations arise, we have good people on staff to help mitigate and minimize those situations.  Our customers can feel assured that if an issue does arise, ReBath will stand behind the workmanship and quality of the installation as we did in this particular situation.  We do however, like any other business, require payment for the services rendered.