Complaints

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  Community Business Development

  2838 Spring Grove Ave Cincinnati, OH 45225-2268

  
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  Community Business Development

  2838 Spring Grove Ave Ste 2 Cincinnati, OH 45225-2268

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid for an ad to be placed on bar glasses to help market my business. The promise was to design a proof to be apporved, the company didn't have enough graphic designers, five or six attempts to contact and correct original proof, over 6 weeks time with me correcting their attempts several times, and ended up providing the actual design becasue they simply couldn't get it correct. They were will be placing 72 glasses at ****** **** and the cost is $275 for the year. The spots were supposed to be exclusive and we would have first right of renewal next year. The agreement states; estimates 45-60 days for delivery. These should have been at the bar no later than May 30th according to their agreement, it's been 157 days. I have repeatly asked when they will be delievered and I have only receieved excuses and now no response from sales rep., Nicole B****. Attached are all emails between me and the sales rep. and the graphic designers at Community Dev., proof copies and corrections. I wanted these in the bar for the summer to be the most effective for my business and potentional customers. Summer is almost over in the lakes area and I want a refund and to keep my business name associated with this complaint MUST stay annonymous. I don't want to receieve any negativity associated with this complaint. Thank you, ******

  Business Response

  Date: 08/28/2024

  The Glasses shipped to ****** **** **** the end of June.  No one ever contacted our company that they were not in use until now.  We are working with the restaurant to resolve this issue.  If you have any more questions, please call me at ###-###-####.

   

  Todd J******

  Community Business Development

   

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I have been in contact with your sales rep. Nicole B**** several times via phone and email as far back as April. All of that correspondence was previously attached with the complaint, without a resolution or refund. 

  The glasses were not delivered to the bar, but instead to the owners house, July 11th and as of 2:42 cst, today, according to Nicole, the owner promised to get them there Friday 8/30. Also in is an offer to place my ad on another establishment once a spot opens up. With current businesses having right of first refusal to ad space this could take years. I prefer to speak to someone other than Nicole to get this resolved. Please let me know who and when a phone call is possible.
  
  Regards,
  
  ****** *****
  

  Business Response

  Date: 08/29/2024

  Again, all of our Sales Reps are independent contractors.  As soon as we learned of the problem, we stepped in.  The bar said the glasses are now in use in the restaurant. If you have any more questions, please call.  Your company will get the year in the restaurant from this date.  

   

  Todd J******

  Community Business Development

  Customer Answer

  Date: 08/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I had no way of knowing Nicole was an independent contractor or why that actual matters, the agreement was with your company. The problems steamed from your company not having enough staff, farming out the work and significantly delaying my advertisment in getting out to the public. For optimal results they glasses would have been in the bar ALL summer, not when summer was over. This is a vacation community and 95% of the potential customer that may have seen the ad left last week. Again just having it in the bar for a year going forward does nothing for the potential lost business revenue from this year.  

  You previously offered a different location for my ad and I simply asked when and where? That has now changed apparently. 

  Again, this does not resolve this matter.

  Regards,
  

  
  ****** *****
  

  Customer Answer

  Date: 01/17/2025

  I received the email from Nicole, she said she only had one option for a 3 star bar, because she thought I was a real estate agent. I am not. when I said that she started an exchange of excuses. I am not in a conflicting business, the opposite, real estate agents seek me out. I also asked for a timeline The approximate timeline from when all the proofs are approved to delivery of the glasses is 90 business days. This means all the spots need to be sold first (unknown amount of time) allowing this going on for a ridiculously long time, bypassing the start of my season.  She doesn't care to understand a small business marketing budget, ending by saying the offer will expire at 12:03 on 1/20/25.  This is not acceptable. I just want a refund. It's been a year since this started and I have been patient long enough.
  
  Thank  you,
  ****** 

  Customer Answer

  Date: 01/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I started working with the owner and a second sales rep., Ron on 10/23/2024. He told me of a restaurant to have my business on the glasses, we spoke a couple of times and I followed up via text. The last I heard from him was on 11/14/2024. I need a new code to get in to get the owner's phone number to reach back out to him. I waited and gave the holiday's time to settle down thinking I'd hear back, but have not. 
  
  Complaint #********
  
  Thank you,
  ****** 

  
  I think it was more of an issue with the 2nd sales rep. or?? I'd be happy to call the owner directly, he responded with his number at one point but I didn't keep it. If you can send that I will call, then if I need additional help I can let you know. 
  
  
  Regards,
  
  ****** *****
  

  Business Response

  Date: 01/17/2025

  I'm going to have Nicole reach out to you to see what restaurant she can put you on.  Her number is ###-###-####, but I will have her call you.

   

  Thank you,

  Todd J******

  Customer Answer

  Date: 01/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  NIcole, the bar, and her communication and blaming me is the reason I filed to begin with, I'm not interested in dealing with her again. 

  
  
  
  Regards,
  
  ****** *****
  

  Business Response

  Date: 01/17/2025

  I'm sorry you feel that way.  I have already spoken to her; she will be emailing you a couple of places that we can put your advertisement.  I'm sorry there is nothing else we can do.

   

  Thank you,

  Todd J******

  Customer Answer

  Date: 01/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  FYI, I did try to call you ahead of going back through the BBB but your number was disconnected. 

  
  

  I would like you, as the business owner or manager to set the expected timeline for proofs to in the restaurant with some accuracy and any other expectations. 
  
  
  
  Regards,
  
  ****** *****
  

  Customer Answer

  Date: 01/22/2025

  
  
  There was some more correspondence between me and the business that did not go. I emailed. I realized Monday was a holiday and e-mail Monday, e-mail, whatever, and then I just haven't heard anything back from anybody.
  
  
  This is really out of hand, Todd gave me his "best" sales rep., Ron to deal with who seemed like there might have a good outcome. But he never came through with promised advertising at a great location/restaurant. 
  I think a full refund is the best and only solution to this matter. 
  Please advise as to my next steps. 
  

  
  

  Customer Answer

  Date: 01/23/2025

   I was just following up on the couple of emails from last Friday and this Monday and voicemail and stuff. Is that because things weren't acceptable but it was coming through from the company via e-mail and that Rep anyway. But I dealt with previously and she's the one that basically started all the problem to begin with. So anyway, ###-###-#### and they had also given me an ultimatum to have a decision made by 12:03 PM this past Monday. So, you know, it wasn't something that came through again on the BBB, so I couldn't reject anything there. So if you can e-mail me back or give me a call, that would be great. 

  Customer Answer

  Date: 02/03/2025

  2/3/25 customer called stating she's heard nothing from the business. BBB's last contact was 1/27/25. Please follow up as she would like to get this resolved.

  Business Response

  Date: 02/19/2025

  We already called the BBB regarding this.  We are not responding anymore to this woman.  We gave her a chance to get a free ad even though it was not necessary. She chose not to respond to the offer. She can call me at (513)535-3532 if she would like.  I called and said we will not be responding any further.  This has been going on for a ridiculous amount of time.  
  
  Todd J******

  Customer Answer

  Date: 02/27/2025

  2/27/25 11:15AM per customer call, she talked to Todd and nothing was accomplished. Said she has phone logs of when she contacted the business (business claims she didn't contact them). Will send that info to BBB to be shared with the business. 

  Customer Answer

  Date: 02/27/2025

  Here are the text exchanges and one call on the call log. As you can see, he said the restaurant offered was no longer an option and there were no others. Not several calls from Ron to me and me not responding. 

  Business Response

  Date: 02/28/2025

  I just spoke to Nicole, the salesperson. She is starting a couple new restaurants and will get her on one of those, l will pass the information on to you when I know what restaurant we can put her on. If she wants it we will put her on. Thanks.

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me ONLY if this job is 100% complete with the entire process of graphics, proofs, approval and glasses in print with a delivery date. 

  I want and absolute end date, since last time it went on for 7 months. . 
  
  Regards,
  
  ****** *****
  

  Business Response

  Date: 03/04/2025

  We will put her ad on ******** *** *** ***** in ******* at no charge if she would like it.  If not, there is nothing else we can do.  Let us know by the end of the day tomorrow, or the salesperson will sell it to someone else.
  
  Thank you,
  
  Todd J******

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Again, I need to know ALL the details and answers to my questions in my last response. 
  
  When, graphics, proof, etc. 
  
  Please respond as to how this is going to be answered. I can not respond to their offer, as crappy as a hole in the wall bar that is. I'd want my information correct.
  
  
  Regards,
  
  ****** *****
  

  Business Response

  Date: 03/05/2025

  She will get a new proof.  The salesperson is working on the restaurant now.  Depending on when we get the job in, it should be in the restaurant within 60 days, but that is not in any way shape or form guaranteed. Sometimes it goes longer.

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****