Complaints

This profile includes complaints for Maid To Satisfy LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maid To Satisfy LLC

  2229 Whipple Ave NW Canton, OH 44708-1501

• 

  Maid To Satisfy LLC

  341 S 3rd St Ste 100-296 Columbus, OH 43215-5463

• 

  Maid To Satisfy LLC

  341 S 3rd St Ste 100-296 Columbus, OH 43215-5463

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had verbally agreed to pay the $75 same day cancellation fee for not giving the business the 72 hour notice I needed to cancel my appointment on 8/2/23. The owner stated that I would receive an INVOICE of the $75 cancellation fee by postal mail to my home. Ok, not a problem. Note: On 8/2/23 I had cancelled the service right. On 8/4/23 I receive a call from a collections agency that they had sent my unpaid invoice too. Note: the service had be cancelled by me TWO days prior! They Never sent me an invoice in the postal mail, or any invoice at all. Instead, two days after the cancelled service they sent me to collections. TWO DAYS after my cancelled appointment!!! This may affect my credit score. Two days past scheduled appointment I am sent to collections. I spoke to the the Owner of Maid to Satisfy in which she reported “it’s in collections, there’s nothing I can do about it now.” I will be following up with an attorney.

  Business Response

  Date: 08/07/2023

  Client has not spoken to the owner of the business but instead the office staff.

  Our company does not attempt collections and it is our policy that all debts are reported to collections.

  This will not affect the clients credit unless she allows it to remain in collections for 90 days.

  Client will need to remit payment to the collections agency. 

  Customer Answer

  Date: 08/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Tara ******

• Initial Complaint

  Date:07/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid your company $375 with a good check that ***** **** verified funds . Today someone called my relative homeowner and stressed her out about the check being declined from whatever so called financial institution your company sent it through . I then gave Callie my card and the card was accepted and now I was being harassed by a male employee from Maid 2 Satisfy today on 06/07/2023. !

  Business Response

  Date: 07/08/2023

  Clients check did not clear our bank.  

  Company called client and received a credit card from her.  Client proceeded to curse at our staff and then followed up with emails threatening lawsuits because we were being racist towards her for calling her due to the bounced check.

  Client then demanded her agreement be cancelled which requires verification from another department within our office.  That department reached out to the client.

  Currently it appears that the situation is settled and the clients account is now paid in full.

• Initial Complaint

  Date:04/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have more photos but the system would not allow me to add them. I contacted Maid2Satisfy for a Spring Deep Clean. The day of the clean we did a walkthrough to select what I wanted to have cleaned. They said it would take longer than the original 2 hours I was quoted, so we cut my list down to my top items. There were two young ladies assigned and our home is a small bungalow. At the 2-hour mark, they said they couldn't complete the work and asked if I wanted them to continue. I asked how long it would take and they said another 30 minutes. I said they could complete the work. At the 2 1/2 hour mark they said they were done and we did a walk-though. They completed the tasks so I paid them for the 2 1/2 hours and they left. After they left, I realized that the quality of the work was nowhere near the level of what I paid. The cabinets had been cleaned with scouring powder and now that the cabinets were dried, there were marks all over my cabinets. The bathroom, which they were to clean still had hair on the floor. I immediately took photos of the issues and emailed the company. I then re-cleaned what I just paid to have cleaned. I received a reply that they would complete a re-clean for me. I explained to them the re-clean would not work for me because I already took vacation hours to be home for the first clean and I could not continue to take time off work. I also explained that we do not allow people in the home without us because we have a dog that we cannot confine to one location and my husband works for a judge and for security reasons, we don't let people in without us being there. I then went out of town for work. When I returned my husband said he would take time off work to be there. I requested the re-clean and they said while I did contact them within the 24 hours, since I initially said no, they won't honor the re-clean. I originally just wanted to have the reclean. Now I am asking for half of my money back since I had to re-clean anyway.

  Business Response

  Date: 04/28/2023

  -Client refused reclean as seen via the provided email stating "I appreciate the offer but I had to take vacation hours to come home for the appointment and I can't keep doing that".

  -7 days passed and then the decided she wanted a reclean after previously refusing it.  This is outside of our normal timeframe we would provide a reclean.

  -Client signed the Terms and Conditions (attached) which clearly states that she is to comply with our 24-hour satisfaction guarantee and that she understands there are no refunds, credits, or cash back as a result of quality and again that she is required to comply with our 24-hour satisfaction guarantee.  While yes the client brought the concerns to our attention within the 24-hours she refused the reclean.

  We appreciate the client brining this to our attention however we find she did not comply with our policies and we will not be offering her a refund or reclean. 

  Business Response

  Date: 05/15/2023

  Our office reached out the the customer offering her a reclean immediately following the photos she provided.  The customer refused stating "I spent the next hour and a half re-cleaning what I just paid for" and requested her money back.  We explained we would be more than happy to set up the reclean it was a week later before the client responded.  We will not provide a reclean after it has been refused, a substantial amount of time has passed or after a client stated they already recleaned the items. 

  Had the customer complied with the policies she signed, and as they were explained to her during her emails she would have received her reclean with zero issues. Unfortunately, with this much time having passed where the condition of the items would not be the same and maybe even worse, plus with the customer stating she already recleaned the items there is no option for a reclean.

  We reviewed GPS data which showed the crew stopped at her home from 3:20pm until 5:48pm, clients are billed by the quarter hour and from the time the crew arrives until they leave.

  There is nothing further we can do for this customer.

  Customer Answer

  Date: 05/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* 

  I explained verbally and in my email to the company that I had to go out of town for work. This is why I did not reply to them immediately.  Once I returned home from the trip, my husband said he checked the schedule and there were times he could take off from his job and be there for a reclean. So, I reached out to the company to the company because the email offering the re-clean did not say that it was a one-time offer or that there was a time, limit. In fact, their site says they will reclean at the earliest possible time.  For me, that time was when I returned from the trip and found out my husband's availability.  

  I was hoping I found a company that would be a help to my family.  My mother lives in a condo allotment.  Many of the unit owners are seniors and the cleaning service that was offered went out of business.  I was hoping I could recommend this company to the condo association as a replacement. However, I will not recommend a company that will not work with customers and their situations on a case-by-case basis and instead chooses to repeat the same standard line of what they won't do.

  Regards,
  
  ******* ******

• Initial Complaint

  Date:07/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, July 5, 2022, I contacted Maid to Satisfy to utilize a $100 credit that was discussed because of the terrible initial cleaning job we received but was subsequently followed up by a reclean. This $100 credit has no expiration date. I spoke with the rudest manager named Anthony, who said Stewart would've been the one to issue the credit. I asked to speak to Stewart and Anthony said I couldn't talk to him and that he knew what Stewart was going to say. Anthony continuously refused to let me speak with Stewart (who was the manager I dealt with back in 2019 who offered me the credit). Anthony eluded to the fact that I was lying about the $100 credit, and that he couldn't find the phone call about the $100 credit. I told Anthony if I could just speak with Stewart or if he would have Stewart call me, that could clear it up. I asked him what would be the harm in letting me speak to Stewart. Anthony said he would talk to him, but he wasn't going to have him call me. I asked Anthony why and he said, "'cause that's how it is and that's how it's going to be." In my opinion, Anthony doesn't appear to have the business savvy to understand that the retention of customers is vital to the success of a business. His attitude was argumentative, rude, immature, and downright nasty. He said the calls are recorded as to which I replied, "great," because that would show there was indeed a discussion about the $100 credit. Anthony unprofessionally stated he wasn't going to argue with me and I told him I wasn't arguing but that was fine, I would file a complaint with the BBB. He said that's fine, that they didn't want to service me anyway! As I was filing my complaint, he called back and said he found the phone call and heard that the $100 credit was offered, but there were stipulations that the credit was either-or; either re-clean or get the credit. I'm not looking for anything free, but Anthony's nasty, unprofessional attitude (which others complain about on here) is disgraceful.

  Business Response

  Date: 07/06/2022

  We appreciate the customers concerns.

   

  Our calls are recorded for clarity.  The customer was very rude with our staff who informed her multiple times Stewart was not in the same position with the company and unable to take customer calls.

   

  We also had her labeled in our system as an unwanted customer.

   

  When listening to the recorded calls we found that the customer had a cleaning on a Wednesday for which she was very unhappy with and again very rude with her initial sales rep Stewart.  Stewart explained to the customer that his only opening for a reclean was on Thursday the following week.  The customer was very angry about this and refused to accept it because she had family coming in.  Stewart offered the customer a $100 credit and the reclean on Thursday but again the customer was unhappy.  Stewart eventually was able to convince a cleaning crew to conduct the reclean on Saturday morning but then the credit was not applied.  The credit was only if the customer would have been okay with the reclean being conducted on the following Thursday but once the reclean was able to be completed within a day or two the credit was not applied.

  In our system we have the customer labeled as unwanted and are not interested in servicing her account do to how she acted during the initial call and this most recent call.

  We will not be offering the customer any discounts or unlocking her account.

• Initial Complaint

  Date:06/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience was absolutely horrible. My father passed away so in order to be able to sell the house I called to ask for a move out cleaning. We already had everything removed from the home and we are getting all new carpets and paint so the list should have been standard for any deep move out clean. They brought 3 people they were there for 6 hours and I had to work so my nephew went to pay them. He took pictures and at first glance everything looked good until the contractor who is a family friend came a couple of days later did he find that several things weren't done. This is just a couple of pictures that was left. We even talked to the president of the company. All staff was including the president was very rude and not helpful at all. Refused to make the problem right.

  Business Response

  Date: 06/16/2022

  We appreciate the customer brining this to our attention.

  The customer signed, agreed to, and received a copy of our 24 hour satisfaction guarantee.  The customer did not comply with the terms set forth in the signed agreement, contacting our office over a week after her services.  

  Even though the client failed to contact us with the 24 hours the manager was willing to discuss a reclean with the client (a reclean was actually going to occur had the customer provided the photos when we requested then, not a week later and had she not been extremely rude), who instead insisted on arguing with the manager, refusing to provided photos of poor quality work even though she mentioned having them on her phone, and demanding to speak with the owner of the company.  The client did not provide photos of the work until two weeks after the cleaning, a week after contacting the office.  During this entire time the customer also had contractors in the home working.  

  Throughout the entire process the customer has been very rude and argumentative with the staff and had failed to comply with the policy for which was agreed to and signed and has continued demanding to speak with the owner who does not handle these issues.

  On a monthly basis we have customers who follow our 24 hour satisfaction guarantee or at minimum are willing to at least cooperate with us when not being able to comply with the 24 hour satisfaction guarantee who then are offered recleans when there are concerns related to the work we provided, but customers who choose to act like this and then not comply with the simple instructions and are rude and argumentative with the office staff will not have a favorable outcome.  

  We will not be offering this customer a reclean or a refund because this customer failed to follow our 24 hour satisfaction guarantee for which she signed nor did she comply with the requests of the office staff once she notified us of the concerns a week later. 

  Customer Answer

  Date: 06/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ****** *******