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Business Profile

Lawn and Garden

Do-Cut Sales & Service Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Do-Cut Sales & Service Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Do-Cut Sales & Service Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ego sent me here for chainsaw not oiling purchased December 2023 used once. Dropped off May 4th & had to leave battery and charger. Was told they need it.Didn't mention how long this would take and didn't ask since they tried to embarrass me by starting the chainsaw in front of me and saying I forgot to release the brake. I kindly repeated that I was there because it was not oiling, nothing to do with having any starting issues. The tech's response was "Oh" and I was given a paper, required to pay a $50 service fee even under warranty. I live an hour away and spent the day in town waiting for a call. Finally, I went home in the evening. Called May 14 and was told a new oil pump was on order from Ego. Called again May 22 I asked how much longer and was told "It's hard to tell, Ego sometimes takes a few days and other times a few weeks". I was called back about an hour later and was told ********** ego did not have the oiler part available so they are sending a new chainsaw. Waited until June 10 and called back in the early evening and spoke to a different guy. I asked for status and was told again they had no update. Becoming more frustrated, I sternly said I want to know when this will be resolved. The guy started yelling at me on the phone and I could not speak because he was yelling so much. I hung up. I then called Ego service and reported this rude encounter and voiced my frustration with the whole ordeal. I was then told that Do-Cut has never placed an order to replace my chainsaw. They said they were escalating the case. As of today, I am still waiting on a resolution having called Ego on June ***************************************** within a couple days with the shipment information. My chainsaw, battery, and charger are still with Do-Cut Service. I want my chainsaw fixed and refunded the $50 I paid for in warranty service.

      Business Response

      Date: 06/24/2024

      Hello ******************, Sorry your experience with us was unpleasant.

      All work orders require a deposit even warranty considerations and once it is found that a factory technician has deemed it warranty the deposit is always refunded.

      Also the long wait was EGO not having your replacement part and then not having your replacement machine

      Your deposit will be credited when your new machine comes in.

      Customer Answer

      Date: 06/27/2024

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******************************

       

      Ego finally sent the chainsaw and I picked it up yesterday at Do Cut.  They refunded the $50.00 as well.

    Do-Cut Sales & Service Inc. is BBB Accredited.

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