We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Five Star Home Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

2.33

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Mason R

    Date: 08/29/2024

    Mason R

    Date: 08/29/2024

    Five Star Home Services showed up to my elderly mothers house after she booked with another company. She tried to explain to the employee that she had someone else coming to take a look later that day. The employee convinced her to come in and "take a look" just to point out the obvious and charge her a 99 dollar diagnostics fee that was not previously disclosed to her. She is disabled and on a very fixed income. 99 dollars may not be a lot to everyone but for her thats the difference between having dinner each night or not. No high quality business would resort to elder abuse just to keep the lights on. If you are looking for maintenance, keep looking.

    Five Star Home Services LLC

    Date: 09/26/2024

    Dear *****, We are truly sorry to hear about your mother's experience and understand the concerns youve raised. It is never our intention to cause any stress or confusion, especially for customers on a fixed income. To clarify, the $99 fee is our standard diagnostic charge, which covers the technician's visit to assess the situation. This fee should have been communicated upfront, and we regret if this was not made clear during the booking. We always strive to be transparent with our pricing and services. Unfortunately, we were unable to identify this service in our records to reach out directly. We kindly ask that you or your mother contact us at your earliest convenience so we can make this right. Best regards,Five Star Home Services

  • Andrew L

    Date: 08/06/2024

    Andrew L

    Date: 08/06/2024

    they take advantage of elderly people. overcharged for a simple job. Replacing a hose bib that took 15 min and minimal parts, charged close to $1,000. When confronted they claimed all teh paperwork was correct but clearly teh elderly couple had no idea what they were agreeing to.

    Five Star Home Services LLC

    Date: 08/28/2024

    Dear ******,Thank you for sharing your concerns. Five Star Home Services is committed to providing high-quality service with transparency and integrity. I understand that the cost of replacing the hose bibs may have seemed high for the time spent on the job. Our pricing reflects more than just laborit includes the quality of the materials, the expertise of our technicians, and the comprehensive 30-day warranty that covers any issues related to the work performed. This warranty is part of our commitment to ensuring that our customers are fully satisfied and have peace of mind long after the job is completed. We never intend for any customer to feel taken advantage of or misinformed. Ive reviewed all the details to ensure everything was handled fairly and according to our high standards.We value your feedback and are committed to maintaining the trust and satisfaction of all our customers. ********************************

  • Carla N

    Date: 04/25/2024

    Carla N

    Date: 04/25/2024

    I have nothing but good things to say about this company. I hired them for electrical and plumbing work in December 2023 and January 2024. The electrician Rickey Dennis replaced five ceiling fans and lights, inspected my electric and replaced an outdoor outlet. It was a very pleasant experience and the cost was reasonable and affordable. When the plumber Guilermo came out, he inspected my plumbing work and discovered a three-foot section of the main water pipe was disconnected. He hooked it back up that same day. Both service technicians were courteous, conscientious, capable and cleaned up after themselves. I was so satisfied with this company that I signed up for their monthly maintenance plan. That includes a yearly inspection of my heating and air conditioning systems.

    Five Star Home Services LLC

    Date: 09/26/2024

    Thank you so much for sharing your experience! We are thrilled to hear that ****** and ******** provided you with top-notch service, and we appreciate your trust in us for both your electrical and plumbing needs. It's wonderful to know that their professionalism and attention to detail left such a positive impression. Were also glad you found our services affordable and that our team kept your home clean after the work was done. Were excited that you joined our maintenance plan, and we look forward to keeping your heating and cooling systems running smoothly for years to come. Thanks again for choosing us, and were here whenever you need us!

Five Star Home Services LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.