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Business Profile

Heating and Air Conditioning

Canal Winchester Heating and Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Canal Winchester Heating and Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canal Winchester Heating and Cooling has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Description: This company installed a complete heating/air conditioning system in our home in 2014. We had a part break on 06/15/2022. We called the company for service since the part is under a 10 year warranty. They had no record of the system being installed. Thus the system was not registered with the manufacturer and we have no way of filing a claim. We had another company replace the part the same day because Canal had no record of our install and they could not help us for another 3 days in 90+ heat. Now I have no way to file a claim on my own and calling Canal twice today they say they can not help me. It was never my responsibility to register the system. The company that came out and replaced the part on 6/15/2022 also said our compressor will also be going out soon and we will run into the same problem with Canal not honoring the warranty.

      Business Response

      Date: 08/26/2022

      “We spoke with Mr. *******, the morning of August 23rd and we were able to resolve the issue at hand. We have refunded Mr. ******* the $500 he requested from having to pay another company to do the work, since we were unable to assist him. He informed us, that he would also be calling the BBB to update his complaint indicating that this has been resolved."

      Thank  You, 

      Francis S****

      Mic M*****

      ** ** *********

       

      Customer Answer

      Date: 08/26/2022

      I accept the business's response to resolve this complaint.
      Regards,

      ***** *******

    Canal Winchester Heating and Cooling is NOT a BBB Accredited Business.

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