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Business Profile

Nursing Home

Communicare Health Services, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Communicare Health Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Communicare Health Services, Inc. has 54 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My grandmother, ******* *******, was admitted there for PT/OT on Friday, September 6th 2024 from SOMC. I had spoke with the social worker, L******, Thursday September 5th and explained that I was her POA. She said consent to treat forms would need to be completed the day she arrived and I told her I would be there but it would be of the evening after work. I also spoke with her that Friday and again, told her the same thing. I get there Friday evening and go to the nurses station only to be told the paperwork had been signed. Me, being her only family member and POA, I asked who signed the paperwork and was told that my grandmother did. I told them that I had spoke with the social worker and was informed that she had said nothing to them and that my grandmother with alzheimers/dementia, was completely with it when they talked to her so they decided it was okay for her to sign for herself. I was told, in fact, that she even knew what day of the week it was. They might have had me had they not said that. She has lived with me 3.5 years and has never known the day of the week, even when I worked 4 10's and was off Wednesday, Saturday and Sunday. I went to her room to find her just laying there. No TV on, nothing. I get the remote to turn on the TV only to find one battery and the backing gone...on the floor. That tells me no one has been in to check on her. I ask where to find batteries and a working remote to the person outside the room at the med cart. She tells me she doesn't know. It was her second day there and they, quote, threw her to the wolves. That tells me they are understaffed. I go to the desk again, finally find someone who finds me batteries and a back and gets the TV going. Her call light was not accessible. The one that I saw that was within reach but not clipped to her sheet to keep it within reach, must have been the one that went to the other bed when they actually had 2 beds in there. She had a non working call light. There was only ....tbc

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My sister was there as a resident i called to see how she was... one of her nurses said she was heavily medicated and couldn't wake her up, late that day they was able to wake her up the day before easter she passed away her nurse said she had breathing problems she passed away the next day i spoke to my attorney about that and one in texas both said it's ground for a lawsuit so i'm asking for $250,000 to stay out of the courts the text now number i don't know if it will work.. i can respond to an email but i have to be near wifi i have no data

      Business Response

      Date: 01/03/2025

      December 17, 2024 

      Better Business Bureau 1 E. 4th, Suite 600 
      Cincinnati, OH 45202 

      ATTN: Dispute Resolution Specialist 

      RE: BBB Cincinnati Complaint Number ************* 

      Dispute Resolution Specialist, 

      Thank you for contacting Mercy Health and relaying concerns with ******* *********** visit to Mercy Fairfield Hospital on 3/14/2024. We have contacted the patient's brother, **** *********, and working on a resolution. 

      Mercy Health continually strives to meet the highest standards of customer service and quality care. We are fortunate when patients bring concerns to our attention, as we recognize problems that go unnoticed are missed opportunities for improvement. 

      Sincerely, 

      Vicki R********* Patient Advocate 

      Mercy Health Fairfield Hospital

      ###-###-#### 


    • Initial Complaint

      Date:07/23/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the rehab/nursing home my mother is in has a gnat infestation, the gnats are on everything, her food, bed, wall, curtain, dresser, and they are increasing and the facility is ignoring the problem and are saying it's because people are leaving food out

    • Initial Complaint

      Date:01/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My is ***** **** ***** ****** She has been at this facility for about 3 years. She use to be a nurse for years so she knows the protocols. They don't like when she lets them know when they are doing things wrong. On New Years Eve a nurse snatched a drink out of her hand. Because my aunt did not want to give it to her. All she had to do was bring her a cup. The nurse then told my aunt who was in the bed shut up, slammed her door, and did not respond to her call light for her medications to be given. My aunt is bed bound and is 73 years old woman. She has had several issues with her call light not being answered for over an hour when she needed her medications. My cousins have had to send the Chardon Police department up there at least 3 times in the last 3 months for a well check visit. This is not okay. She has to be transferred out of there ASAP. She also needs help and resources she is in fear of retaliation. Please contact me ****** at ************

    • Initial Complaint

      Date:01/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My children have been lied to repeatly from ******* The Director of Nursing. The social worker ignores my requests. I am constantly being told I am fine. There is a trail of emails with my daughter ******* My medical needs are not being met. My neurologist requested for me to have a MRI back in September and the nursing home keeps making up reasons why it has not been done. I NEED THE MRI NOW. They keep saying I have no payer, but I retired from the federal government, and I have had Medical Mutual for years. They have copies of my card. I need bloodwork, diabetes testing my kids have been asking for since July, August, and September, knee injections I get every 3 months. I have not had those since August. My sanitizer has not been filled in 3 weeks. I am trying to get over having COVID and being incubated. I am 70 years old. I DONT WANT TO DIE HERE. MY KIDS ARE BEING BLOCKED AND LIES TO AND THEY PROBALY HAVE PUT LIES IN MY FILES THAT WHAT OTHER PATIENTS HAVE SAID INCLUDING MY SISTER WHO FILED A COMPLAINT LAST WEEK ***** ***** she is 73, She has been here 3 years and she cannot take it anymore. I NEED TO GET OUT OF HERE ASAP AND BE TRANSFERED SOMEWHERE ELSE. PLEASE HELP ME. PLEASE HELP ME. PLEASE HELP ME. THE DOCTOR IS NOT HELPING ME AT ALL, THEY WILL NOT ANSWER ANY QUESTIONS MU KIDS HAVE. THE SOCIAL WORKER ****** IS NOT HELPING ME SHE IGNORES ME. AND DOES NOT REPLY TO HARDLY ANY EMAILS. I HAVE BEEN HERE SINCE JUNE AND THIS IS NOT OKAY. PLEASE CALL MY DAUGHTER AT *********9 ****** OR ME AT ###-###-####

    • Initial Complaint

      Date:08/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to collect a credit balance ($1095.60) from my late brothers (Army Veteran) account, when he died at one of the facilities managed by Communicare Health 10123 Alliance Rd, Cincinnati, OH 45242. I handled all his affairs. On 8 June 2023, I submitted the paperwork to their Accounts Payable Manager (Eugenia H***). She informed me that they had no record of it, only record of a cashed check in 9/13/2011, for $216.40 made out to him in care of me. I asked for a copy of the cancelled check because I'd never gotten it. No response to that request. The $1095.60 was never reported to unclaimed properties by facility...Unclaimed has no record of it. I hired a lawyer to get the funds, but was told that an Eileen M*****, new to the company, had to approve funds. No record because of an old system "Sage," and because she isn't familiar with it, she is not recognizing the amount owed, though I provided documentation. I've email Ms. H*** three times before I involved the lawyer. I received no additional correspondence once she revealed that the company paid out $216.40 and I responded that I did not get it and asked for a copy of the cancelled check. My brother was a resident of *********** Healthcare Center (formally *********** Health and Rehab Center), **** ******** ***** ************ ** ***** and his account number was ***** (**** *****). I believe there is fraudulent activity involved in both accounts (the $216.40 and $1095.60).

    • Initial Complaint

      Date:02/22/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place is serving food late, having problems with line and are not resolving the issues. They only have one person in the kitchen and cannot keep employees. The soda machines do not work right. Residents are losing money from this. They treat residents rudely as well.

    Communicare Health Services, Inc. is NOT a BBB Accredited Business.

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