We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

The J. Peterman Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 65 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A return was sent back to J. Peterman company the first of April. The return was received by J. Peterman yet the money has not yet been credited to my credit card. I have called J. Peterman 3 times about this situation as the refund was to have occurred within 10-17 business days. It has been 3 months and still the monetary refund has not taken place. Every time I call I am told this issue is being escalated via email to the Returns department for expedited review and resolution.
    I asked to speak to supervisors or someone from the Returns Department but I am told that is not possible as everything is done through email. Clearly, their email system is not working!! I also asked that I receive a return call from a supervisor or someone from the Returns Department. To date, I have not received a return call.
    Mr. Peterman prides himself on outstanding customer service but I wonder if he knows this is going on within his company. I have been a customer since 2005 and this is enough to never do business with J. Peterman again.

    Business Response

    Date: 07/22/2025

    Hello *****,


    Thank you for reaching out to the Better Business Bureau, and we sincerely apologize for the frustration and confusion this situation has caused.

    After reviewing your account and order *******, we can confirm that the refund you requested was processed and issued on July 22nd, 2025, in the amount of $187.00. We completely understand how delays like this can be incredibly frustrating, and we truly regret any inconvenience this may have caused.

    As a token of our appreciation for your patience, please feel free to use the code ******** for 25% off a future order with us.

    If there’s anything more we can do to assist you, please don’t hesitate to reach out.


    Sincerely,
    The J. Peterman Company

    Customer Answer

    Date: 07/22/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ***** ****

  • Initial Complaint

    Date:07/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: Feb. 17, 2025; Order #*******
    Date of Delivery: Feb. 20, 2025
    Date of Return via *** : 2/26/2025-Spoke to an Customer Service Rep., M*******, who e-mailed return shipping label; will deduct from credit.
    3/1/2025- Called to inquire of where credit was in the process-said they had a "backlog of returns"- will credit within 1-2 weeks.
    3/28/2025, 11;25 AM- ditto
    4/10/2025- Form letter from T** P*******, CEO, apologizing for the delay;
    5/29/2025, 3:51 PM, M***-Cust. Svce.-apology for delay- no specific date for credit.
    It is now Sunday, July 20, 2025; I just checked credit card, original method of payment--no credit forthcoming. I WANT MY CREDIT OF $157.46 minus shipping charge credited to my ****.

    Business Response

    Date: 07/22/2025

    Hello *******,


    Thank you for reaching out to the Better Business Bureau, and we sincerely apologize for the frustration and confusion this situation has caused.

    After reviewing your account and order *******, we can confirm that the refund you requested was processed and issued on July 22nd, 2025, in the amount of $125.87. We completely understand how delays like this can be incredibly frustrating, and we truly regret any inconvenience this may have caused.

    As a token of our appreciation for your patience, please feel free to use the code ******** for 25% off a future order with us.

    If there’s anything more we can do to assist you, please don’t hesitate to reach out.


    Sincerely,
    The J. P******* Company

  • Initial Complaint

    Date:07/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Returned a jacket and was received by J Peterman on May 7, 2025. After numerous calls to customer service I keep receiving the cookie cutter excuse that they transferred to a new system and it caused issues with tracking refunds. One of my calls the rep said he escalated the issue. On my last call today July 18, 2025, the rep reiterated the excuse and said he escalated to a higher level manager.

    Business Response

    Date: 07/18/2025

    Hello ******,

    Thank you for reaching out to the Better Business Bureau, and we’re truly sorry for the frustration and confusion this situation has caused.

    After reviewing your account and order *******, we can confirm that the refund you requested has been issued on July 18th, 2025, in the amount of $212.50. We completely understand how delays like this can be incredibly frustrating, and we sincerely apologize for the inconvenience and any conflicting information you may have received along the way.

    As a token of our appreciation for your patience, please feel free to use the discount code ******** for 25% off a future order with us.

    If there’s anything further we can do to assist you, please don’t hesitate to reach out.


    Sincerely,
    The J. Peterman Company

    Customer Answer

    Date: 07/18/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** ** ********

  • Initial Complaint

    Date:07/14/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 1, 2024 — order *******. Double Major Ivy League Sweater. Cost, $211.72.
    November 21, 2024 — order *******. Double Major Ive League Sweater. Cost $200.64.

    In the second case, the company continued to advertise a number of garments specifically left in stock for each size on their website which was the only reason I took a gamble on ordering a second sweater.

    Neither garment was sent/shipped. I have contacted customer service at J Peterman for service about every 6-8 weeks since expected time of shipping seeking some resolution. First I was told they were out of stock and no restock was expected, but no resolution offered. Now they are making other excuses.

    They do not respond to phone inquires to resolve customer service, I have never been able to talk to a representative.

    At this point I am blankly asking for a refund but am being told about a “freeze” or some-such language (this is via email.) My experience is that they will say anything but provide nothing in resolution to these issues.

    I don’t understand how a company can simply refuse to refund a person for a good they clearly didn’t provide. I have email chains with J Peterman going back at least 6 months. This is like the 5th or 6th issue I have had with them, others I have been able to resolve. I am deeply concerned about the management and culture within this company.

    Any help you can offer towards a resolution is deeply appreciated. Thank you.

    Business Response

    Date: 07/22/2025

    Hello *****,


    Thank you for reaching out to the Better Business Bureau, and we sincerely apologize for the frustration and confusion this situation has caused.

    After reviewing your account and orders ******* and *******, we can confirm that one of the refunds you requested was processed and issued on July 18th, 2025, in the amount of $200.64 (order # *******). Unfortunately, for the 2nd order (order # *******), we are now outside of the refund time window, so our system will not let us process it. I can either provide you with a store credit in the amount of $201.72 or we can mail you a check with that amount for the refund. Please let us know how you would like to proceed.

    We completely understand how delays like this can be incredibly frustrating, and we truly regret any inconvenience this may have caused. As a token of our appreciation for your patience, please feel free to use the code ******** for 25% off a future order with us.

    If there’s anything more we can do to assist you, please don’t hesitate to reach out.


    Sincerely,
    The J. Peterman Company

    Customer Answer

    Date: 07/23/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********. Rather than store credit, I would accept a check in the amount of a refund. I would also remind peterman that the reason we are now supposedly outside a refund window — is that a policy I can find somewhere on the company’s website?? — is entirely their fault. Once a check has been furnished I would find that this resolution is satisfactory to me. 



    Regards,



    ***** ********

  • Initial Complaint

    Date:07/09/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I placed an order with The J. Peterman Company on July 2nd, 2025, and I still haven't received my product. My biggest reason for the complaint is that I paid an extra $40 for 2nd day shipping, which they said they are shipping by way of USPS, and still nothing. So now I am out for a grand total of $274.08. I called them yesterday and I barely got an explanation. All they said was they saw it didn't ship, but USPS says they still don't have the package.

    Business Response

    Date: 07/18/2025

    Hello Stephen,

    Thank you for reaching out to the Better Business Bureau, and we sincerely apologize for the frustration and confusion this situation has caused.

    After reviewing your account and order *******, we can confirm that the refund you requested was processed and issued on July 18th, 2025, in the amount of $16.95. This brings your total spent on shipping down to the standard rate of $16 rather than the expedited 2nd day shipping. We completely understand how delays like this can be incredibly frustrating, and we truly regret any inconvenience this may have caused.

    If there’s anything more we can do to assist you, please don’t hesitate to reach out.


    Sincerely,
    The J. Peterman Company

  • Initial Complaint

    Date:07/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 sweatshirts kept 1 returned 1. Purchased I think end of March and still waiting for refund. All communication was promises that I will be a priority and don't know when I will get it.

    Business Response

    Date: 07/14/2025

    Hello *****,

    Thank you for reaching out to the Better Business Bureau. We sincerely apologize for the frustration and confusion this situation has caused.

    After reviewing your account and order *******, we can confirm that your requested refund was processed and issued on July 14th, 2025, in the amount of $78.50. We understand how delays like this can be incredibly frustrating, and we truly regret any inconvenience you’ve experienced.

    As a token of our appreciation for your patience, please feel free to use the code ******** for 25% off a future order with us.

    If there’s anything further we can do to assist you, please don’t hesitate to reach out.


    Sincerely,
    The Territory Ahead Team

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a suede jacket in January, 2025 -returned it within 5 days due to grease stains on the coat. No replacement offered and no refund given. Repeated calls and emails to president Tim Peterman with no resolution.

    Business Response

    Date: 07/09/2025

    Hello ******,


    Thank you for reaching out to the Better Business Bureau, and we sincerely apologize for the frustration and confusion this situation has caused.

    After reviewing your account and order *******, we can confirm that the refund you requested was processed and issued on July 9th, 2025, in the amount of $488. We completely understand how delays like this can be incredibly frustrating, and we truly regret any inconvenience this may have caused.

    As a token of our appreciation for your patience, please feel free to use the code ******** for 25% off a future order with us.

    If there’s anything more we can do to assist you, please don’t hesitate to reach out.


    Sincerely,
    The J. Peterman Company

    Customer Answer

    Date: 07/16/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** *******

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Between April 7 and May 1, 2025, I purchased three clothing items from J. Peterman totaling $322.30 ($109.35 on o4/07, $114.95 on 4/23, and $98.00 on 05/01). All of the items were returned within seven days. When refunds for any of these returns failed to be credited to my account, I called the company’s customer service number in late May. The representative confirmed receipt of all three returns but was unable to give me an estimate of when I would receive my refunds. Throughout June, after any credits failed to materialize, I was in contact with the company by e-mail. I was told by someone named Sunshine that they were “behind” issuing customer refunds. No new time frame was offered to me other than they’re “pending.” Since I have lost confidence in their interest to refund my money, I am hoping you can help expedite this matter.

    Thank you,
    ******* **************

    Business Response

    Date: 07/14/2025

    Hello *******,


    Thank you for reaching out to the Better Business Bureau, and we sincerely apologize for the frustration and confusion this situation has caused.

    After reviewing your account and orders *******, *******, and *******, we can confirm that the refund you requested was processed and issued on July 14th, 2025, in the amount of $240.45 total. Please note, since these were 3 separate orders, your refund will come through in 3 separate installments. We completely understand how delays like this can be incredibly frustrating, and we truly regret any inconvenience this may have caused.

    As a token of our appreciation for your patience, please feel free to use the code ******** for 25% off a future order with us.

    If there’s anything more we can do to assist you, please don’t hesitate to reach out.


    Sincerely,
    The J. Peterman Company

  • Initial Complaint

    Date:07/07/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have dealt with J. Peterson several times in the past and been completely satisfied. I received a 30% off offer from them in my email today and immediately made an order. The email said I should enter "firecracker" in the order form, but I never saw a place for such an entry. When I hit the final key, still expecting to see the entry point for "firecracker," the next page announced the transaction was complete. I immediately (within less than two minutes) called and explained the problem and asked to have the order corrected or cancelled. Customer service person was polite but said it was impossible. I asked to talk to a supervisor and got the same result. I have been told I can "apply" for a refund of the 30% after the item ships, but in light of their unconvincing response to the request to cancel the order I am not at all sure of that assurance, so I have to decide whether to contest the **** charge immediately or await their response to the request for an adjustment. Not a reassuring way to do business.

    Business Response

    Date: 07/14/2025

    Hello ******,


    Thank you for reaching out to the Better Business Bureau, and we sincerely apologize for the frustration and confusion this situation has caused.

    After reviewing your account and order *******, we can confirm that the refund you requested for 30% off the order was processed and issued on July 14th, 2025, in the amount of $226.20. We completely understand how delays like this can be incredibly frustrating, and we truly regret any inconvenience this may have caused.

    If there’s anything more we can do to assist you, please don’t hesitate to reach out.


    Sincerely,
    The J. Peterman Company

    Customer Answer

    Date: 07/23/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** ********

  • Initial Complaint

    Date:07/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 1, 2025 order number *******. I ordered an indigo jacket size XS for $177.35 plus shipping and handling.
    I submitted a return request on March 6 because it was too small. I was sent RMA number ********.
    On April 10, 2025 I received an email from the CEO of J Peterson stating that he apologized for the late refund. There had been a breakdown in the return system last fall which continues to cause his team to lose track of returns. He stated that within two weeks I would receive a refund for my purchase and he would follow up on this the following Monday. I never received a follow up call nor a refund.

    On May 4, I emailed the company telling them my refund was still not received. They stated they had a high volume of refund requests and it was still in progress.
    After numerous telephone calls to their customer service and emails to them on, May 22 they sent me an email stating they would get it resolved ASAP.
    On June 12, I received another email from them saying that system issues had delayed my refund but it was now resolved and they had escalated my case. They said they understood my disappointment since the item had been returned in March.
    To date I still have not received a refund refund for this item. It is now four months, which is totally unacceptable.

    Business Response

    Date: 07/14/2025

    Hello ******,


    Thank you for reaching out to the Better Business Bureau, and we sincerely apologize for the frustration and confusion this situation has caused.

    After reviewing your account and order *******, we can confirm that the refund you requested was processed and issued on July 14th, 2025, in the amount of $147.40. We completely understand how delays like this can be incredibly frustrating, and we truly regret any inconvenience this may have caused.

    As a token of our appreciation for your patience, please feel free to use the code ******** for 25% off a future order with us.

    If there’s anything more we can do to assist you, please don’t hesitate to reach out.


    Sincerely,
    The J. Peterman Company

    Customer Answer

    Date: 07/18/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** ****

The J. Peterman Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.