Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November, my truck was just at 100,000 miles, and a “pigtail” / fuel injector harness went bad. I’ve always trusted Holman’s mechanics fully to advise me, as this is not my area of expertise. The service advisor and their manager, that I was working with, tried to convince me to spend $6,000 or $8,000 to replace all of the fuel injectors and wiring harnesses / pigtails. I did a lot of research and talked to a ton of people, who ALL said that this does not sound right. I advised Holmans to repair the single pigtail / wiring harness and to retest fuel injector #5 after replacement, which they told me was bad and testing out of spec. After speaking to a trusted friend and mechanic, I advised Holmans to replace the 1 pigtail and that I would pick my truck up. I picked my truck up, and it sat in my driveway for a week and a half because I was afraid to drive it. I reached back out to my trusted mechanic friend who advised me to bring it to his shop in ******. An employee of his was very through in documenting the work that Holman performed, and that I paid $700 to have completed. IT LOOKED LIKE A BACK YARD MECHANIC HAD COMPELTED THESE REPAIRS FOR $100 OR SOMETHING. Furthermore, the repairs completed left a fried area of the pigtail that they didn’t even cut back far enough and replace. Go ahead, take a look at the pictures and what I paid $700 for. It’s abysmal!

  

  Business Response

  Date: 03/20/2025

  We appreciate the opportunity to respond to this complaint and provide clarification regarding the service performed on the customer's vehicle.
  
  On November 21, 2024, the customer brought their vehicle to Holman Motors due to significant drivability concerns, including sputtering, a check engine light, and a diagnostic code indicating a fuel injector circuit issue. Our Master Certified Diesel Technician performed a thorough diagnostic, which revealed diagnostic troubleshooting codes P0205 (cylinder 5 injector control circuit fault) and P0300 (random misfire detected). Upon inspection, it was determined that the injector wiring pigtail had failed, and the #5 fuel injector was testing out of specification.
  
  At this point, we provided the customer with multiple repair options:
  Replace the damaged pigtail and then reevaluate the injector performance.
  Replace both the pigtail and the fuel injector, as the injector was reading out of spec.
  
  The customer declined the recommended fuel injector replacement due to cost concerns and elected to proceed with only the pigtail repair. We completed the authorized repair using industry-standard procedures, including the application of heat shrink tubing to protect the connection. This process requires heat application, which can sometimes cause minor discoloration on the wiring insulation. However, the wiring remained fully intact, functional, and within acceptable repair standards.
  
  Following the repair, the customer picked up their vehicle, and there were no check engine lights or drivability issues upon departure. Several weeks later, the customer informed us that another shop had reviewed the repair and claimed it was substandard. Despite multiple invitations to bring the vehicle back for inspection and resolution, the customer declined to do so.
  
  Months later, on March 19, 2025, the customer reached out requesting $700 in oil change services or reimbursement. Given that the vehicle was operating properly after the repair and no concerns were brought to our attention in a timely manner, we declined this request and suggested the customer seek future service at another facility.
  
  At Holman Motors, we take pride in our workmanship and customer satisfaction. Had the customer returned promptly with their concerns, we would have gladly reviewed the repair and taken appropriate action if necessary. We regret that we were not given the opportunity to assess their concerns in person.
  

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The response states that they offered to inspect the work on multiple occasions. That is untrue and was never offered. The one time that I went into the dealership to address the issue face to face, I was dismissed and gaslighted. 

  
  The substandard and unprofessional repair completed by the Holman motors mechanics either caused the fuel injector to test out of spec from the damage they caused to the wiring during repair, or the electrical tape that was used afterwards, or they lied about it being out of spec. Once the work was evaluated by another mechanic and the issues that Holman’s mechanic were addressed, the fuel injector was not testing out of spec, as stated per Holman’s service advisor. 
  

   

  If budget was truly the reason to not have repairs completed, why would I then go somewhere else and pay more money to have the work checked and corrected to both safety and industry standards? The fact that I was lead to believe that I should have $6,000 - $8,000 of work completed when the only true issue was a bad pigtail is unethical at least and fraudulent at best. The service advisor told both me and my husband that when this type of repair is needed, most people replace all of the pigtails and fuel injectors. I reviewed this information with other dealerships, mechanics, other diesel truck owners, and car enthusiasts groups, and not a single person agreed with the repair recommendation. 
  

  
  From the initial conversation with the service manager, he stated that even if the work was done poorly, that it’s unlikely that any of my money paid would be returned since I had their repairs corrected somewhere else. My final attempt at calling to address the issues and shoddy repair completed, was to give them a final chance to resolve the issue. Since they made it clear that they did not want to refund any money for the substandard repairs they completed, I requested a handful of oil change credits instead so that no money would have to be refunded. 
  

  I explained that even though they messed up, I thought it may have been a one off and I was open to giving them another chance, maybe working with the same one, long time service tech moving forward. I explained that while I’m open to shopping other dealerships, I’d prefer to continue business at my local dealership close to my house and where I had purchased multiple vehicles from. The final conversation to resolve the issue ended with being told to take my business elsewhere. 

  I did not get the work that I paid for completed to minimum industry standards and was mislead through the repairs process. An absolute waste of $700 as well as all the extra time and money to get things corrected.
  
  Regards,
  
  ******* *******
  

  

  Business Response

  Date: 03/29/2025

  We appreciate the opportunity to respond and clarify the details of this situation.
  
  The customer brought their vehicle to Holman Motors on November 21, 2024, due to drivability issues, including a check engine light and sputtering concerns. Our Master Certified Diesel Technician performed a thorough diagnostic and found that the injector wiring pigtail had failed, and the #5 fuel injector was testing slightly out of specification. We provided the customer with two repair options:
  Replace the damaged pigtail and reevaluate the injector.
  Replace both the pigtail and the injector, as it was testing just outside the acceptable range.
  
  The customer elected to proceed with the pigtail replacement only, and we performed the repair following industry-standard procedures. Upon completion, the vehicle was running well with no check engine lights, and the customer picked up the vehicle without further concerns at that time.
  
  Regarding the customer’s claim that we did not offer to inspect the work, this is untrue. We made multiple attempts to invite the customer to return so we could review the concerns in person, but they declined. We also offered assistance in arranging for the vehicle to be brought back. Based on the photos provided later by the customer, we found no indications of improper workmanship, but without physically inspecting the vehicle, we could not fully assess or address the claims.
  
  Four months after the repair, despite the vehicle continuing to run properly, the customer requested a full refund or compensation in the form of oil change credits. Given that the repair was performed as authorized and the vehicle was functioning as expected, we declined this request and recommended that the customer seek future service elsewhere.
  
  At Holman Motors, we take pride in our transparency, professionalism, and commitment to quality workmanship. We stand by the service provided and remain confident that it was completed to industry standards. While we regret that the customer chose not to return for an in-person evaluation, we were fully prepared to assess and address any valid concerns had the opportunity been given.
  

• Initial Complaint

  Date:03/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were in the market for a used RV. We saw one listed as "For Sale" both on RVTrader.com and the Holman RV website. I called to inquire about this specific RV. I then actually spoke to the salesman who had just taken this RV in on trade for a new unit. Was told the trade-in had not even arrived on the dealer lot yet and we had arrangements made with the salesman who worked the trade, and was assured we would be Facetimed as soon as the RV arrived. And I specifically told him we would put a deposit on it to hold it prior to that, and would buy the unit as long as it was even in fair condition. But we were a cash buyer, and were told that they had no way of placing any sort of hold or reserving any unit that had not arrived at the dealership, no matter what. We had already arranged to drive 7 hrs to pick up the RV this weekend. We were called today and informed that the RV in fact showed up a day early, the trade-in was made, and the RV was already sold to another person by another salesman and out from under us. And we were told this was all because the other deal included their buyer securing financing. And apparently a "financed" deal and a buyer filling out a credit app is allowed to reserve campers that aren't on the lot and hold one, and jumps all other people who may have already committed to the RV or were rightfully ahead of them in the queue for any given camper that were cash buyers. A very shady and dishonest way of doing business, and definitely a bad look and terrible experience from a buyer ready and willing to pay cash...and who was told they had the first queue position on a specific camper verbally. If you need financing, then by all means they'll likely take care of you since it nets them more revenue. If you are a cash buyer that is ready to purchase, the things we were told turned out not to be true and the unit was sold out from under us.

  

  Business Response

  Date: 03/14/2024

  We are very focused on customer satisfaction and try to look out for our customers welfare. Holman Motors has a policy to not hold vehicles for a customer that has a contingency such as an inspection.  The only way we put a temporary hold on a vehicle is when a customer is in route to see the vehicle.  Pre-Owned RVs vary greatly in condition and need to be personally inspected by the buyer. We are sorry if this person feels this was sold out from under them but as mentioned we do not hold vehicles and all units are a first come first service basis.   

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The dealership states that they do not allow any holds on units pending inspection and that units are on a first come, first served basis.  However that is not what we were explicitly told by the dealership.  We were informed that those buyers who filed a credit application could put holds on units. Prior to the unit even arriving on the dealers lot.  In effect, jumping ahead of cash buyers who needed no credit application.  It is a dishonest and unfair business practice to list units in inventory and even assign them Stock Numbers and post them on the website as For Sale, when they actually have not even arrived at the dealership yet and have never been in the possession of the dealership.  You are advertising a unit for sale that, at that moment, cannot even be purchased or inspected for purchase by a cash buyer.  
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  Date:06/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago, my wife and I purchased a 19' **** travel trailer from Holman Motors. At the time, we were quite happy with the purchase, although we identified some repairs that needed to be made before we actually took delivery of the unit. When we did finally take delivery, we noticed that the repairs we identified to the sales associate still were not complete: The entry door still was not closing correctly, and a piece of glass that was in a cabinet above the bed was still cracked. Nonetheless, we had a camping trip lined up in the next week and didn't have time to leave the camper at the dealership for repairs. Some time after our trip, we brought the camper back for repairs (all covered under warranty). In addition to those two pre-existing issues, while we were camping (the one and only time we've had a chance to camp in it) we noticed at least three other issues: (1) When the water lines were pressurized (the water pump turned on), there was a leak underneath the camper, coming out from behind the plastic seal that covers the underbelly. (2) The plastic cover to the heater had broken or fallen off. (3) A dome light above the bed was cracked. Our camper has now been in service at Holman for going on two months, unusable, and as of this date, still is in service. After so much time and frustration, and so many missed opportunities, we now feel quite unhappy with this purchase, the apparent low quality of the unit, how long repairs have taken, and how many camping trips we've had to cancel or postpone because of these issues. Several of these issues should've been fixed before we took delivery of the camper, which speaks to the general lack of quality control when these campers are delivered (or lack of attention to detail by the sales or service associates). But overall, the quality of the unit, and our overall experience with service, has left us feeling extremely disappointed.

  

  Business Response

  Date: 06/13/2022

  we are sorry they experienced the issues they have had with the camper.  

  Here is our timeline from our records with regards to the customer concern voiced to BBB.

  Took delivery of new RV  1/6/22.  Returned for service 3/30/22 with 6 MANUFACTURE DEFECTS. 4 REPAIRS MADE, 1 COULD NOT DUPLICATE  1 PART ON ORDER, CUSTOMER TO RETURN WHEN PART COMES IN. CABINET DOOR. WORK COMPLETED 4/22/22.
  

  We understand it is not ideal that all the repairs were not completed.  In this period after Covid supply chains are stretched thin and all industries are seeing delays in parts for all sorts of things.  The part that needs replaced is not a part that will stop the customer from camping or make the camper unusable.  As soon as the cabinet door comes in, we will get it installed quickly and if that is all we need to do at that time to the camper we may even be able to complete the repair while they wait.

  Customer Answer

  Date: 06/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  My wife and I have long since determined that this camper--advertised and sold to us as much more high-quality than typical campers--has been a major disappointment, as has the service at Holman, supply chain issues or not.  We request nothing less than a full and complete refund.
  
  
  **** ******
  

  

  Business Response

  Date: 06/27/2022

  We are sorry that The Warrens are not happy with our response.  They were told they could use the camper while we were waiting for a cabinet door.  The camper has been repaired and ready for pickup.    The problems with the camper do not qualify for a repurchase.

  Eric Holman

  Customer Answer

  Date: 06/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  We requested a repurchase—to return the RV.  The owner denied our request and has so far only offered hollow apologies.

  
  Regards,
  
  **** ******