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Business Profile

Colleges and Universities

University of Mount Union

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a renter at Glamorgan apartments in Alliance, OH through the University of Mount Union. They raised my rent this month with no notice. It says in my lease, " housing rates are set
    annually by the Business Office and may change from year to year." My lease started in August, so I have not yet lived in the apartment a year. I did talk to housing and they will not work with me even though they did admit that my rent was raised without notice and the lease is worded in a way that suggests my rent should not be raised until August.

    Business Response

    Date: 05/04/2024

    The housing office was using new rates set for the upcoming academic year for the rate that was being charged in May. Most of the students who move in are in the May to April lease schedule. After talking with housing, they confirmed that they are telling students that the price is for one year. Since they told the students that the price is for a year, it will remain the same until the end of the one year lease agreement, then it will be a month to month lease at the current price. Any student who was charged an increase and has a lease that isn't at one year or more, will be refunded the difference. 

    Customer Answer

    Date: 05/07/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    **** ********

University of Mount Union is NOT a BBB Accredited Business.

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