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Business Profile

Scrap Metal

Buckeye Waste Industries, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Buckeye Waste Industries, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Buckeye Waste Industries, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 30th 2022 one of the Buckeye waste trucks ran into me on the road around the intersection of ********* Avenue and **** Avenue in the ********** area. The driver damaged my right side passenger mirror. I got in touch with the operations manager **** ******** through email providing him with all of the information plus pictures of what happened to my vehicle and he has done nothing about it except give me the runaround. He said there was an investigation and the cameras on their trucks showed no such incident. Obviously this is a lie because which is a lie because if in fact there were mirrors on the truck they would have clearly seen where this driver ran into me.
      I have called several times and he will not return my call nor will he answer any emails. I cannot get a police report due to the fact that the ********** Police do not come to an incident unless it's an accident with injuries. I'm very disappointed in this company and that they have not stepped up and taken responsibility.

      Business Response

      Date: 10/06/2022

      [BBB transcription via phone call with the business]

      The business stated they have been in contact with the consumer and the expectation via state law or general business policy is to contact her insurance and or local authorities regarding the matter. The business has yet to hear from anyone regarding the so called incident. 

      Customer Answer

      Date: 10/14/2022

       I am rejecting this response because:
      The last conversation I had with **** ******** was that there investigation based on the cameras on the truck did not show where the driver ran into me. I was never advised on any further instruction. He never told me I needed to get with my insurance company or that I needed a police report. He stopped returning my calls and when I did call he was never available per the receptionist ****** she was the only one in the office every time I called. I would like to see video of the camera on the truck for the date in question because if there is a camera on the outside of the truck it would definitely show where the driver ran into me. I am currently checking with businesses around that area that might have video cameras directed towards traffic on that street. I did not get my insurance company involved because number one it is not my fault and number two my deductible is more than the money it would cost to replace my mirror. ********** Police do not respond to traffic instances where no one was injured. I have enclosed copies of emails between myself and **** ******** so you can see that was all the interaction that took place.

    Buckeye Waste Industries, Inc. is NOT a BBB Accredited Business.

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