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Business Profile

New Carpets

Kenmore Flooring

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Carpets.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an upholstery cleaner from Kenmore, the water tank was cracked. The warranty department filed a claim for me and I’ve yet to get the replacement part and it’s been almost 5 months. They keep telling me they are working on it but at this point I want the whole machine replaced.

    Warranty claim number ********** Phone number to warrant department ************

  • Initial Complaint

    Date:09/10/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 3/11/2021 with 5 year warrantee, warrantee good through 3/11/2026
    Paid $238.55
    Called customer service, sent me to tech; both stated light on vacuum not a necessity.
    But it is, that's the reason I purchased this model, to see under the furniture.
    Light is shorting out and is dangerous because it's in the wiring not the bulb.
    Wiring IS covered under warrantee.....They refuse to replace or reimburse
    Vacuum is only a year old, shouldn't be this difficult.........

Kenmore Flooring is NOT a BBB Accredited Business.

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